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Hydra Skin Sciences

Posted: Jan 25, 2017 by    

Unauthorized credit card charges

Complaint Rating:  100 % with 2 votes
100% 2
Early January, 2017, I ordered a FREE trial and was to pay only shipping charges of $4.95. Ordered Allegro cream and Day and Night Serum. Two weeks later they charged my credit card for $103 and $109. I called them from the number on the credit card site. They said they would cancel my account but I still owed them the money. After much deliberation and one hour later, they wanted me to return the products for a $10 each restocking fee. Hydra Skin Sciences, 14925 Heritage Crest Way, Bluffdale, UT 84065. I told them that I would not agree to anything and they were to stop billing me. I also told them that I disputed the charges with my credit card company. Citi told me NOT to return the products and they would take care of it.
Updated by Marge in Florida, Jan 25, 2017
Citi Master Card said that I had already paid the shipping to get the free product and did not need to send it back. It would also create a restocking fee which would be charged to my card. They kept on trying to get me to say that I agreed to pay a $20 each restocking fee and send it back. I told them I hoped the conversation was being recorded and I would not pay them one penny. I also put in a complaint on-line with the Utah Better Business Bureau. The address they gave me to send it back was in Utah. I am sorry that I did not save the packaging that came with it. Since I never intended to ever do business with these people again, I just threw it away. I cannot believe that someone would actually pay $103 for a 1 oz. jar of face cream or $109 for the two little serum bottles. The internet is full of complaints about this company. Hope your grandmother doesn't pay any more money. Just dispute the charges and file a complaint with the Utah Better Business Bureau.
Updated by Marge in Florida, Feb 11, 2017
I reported them to the Better Business Bureau and also challenged the charge on my credit card. The credit card company said not to send it back and wait for them to investigate. So far the merchant has not responded to my challenging their charges. They have a deadline in March to do so.
Complaint comments Comments (6) Complaint country United States Complaint category Cosmetics


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A  25th of Jan, 2017 by    0 Votes
This just happened to my grandmother earlier today. Same exact charges and re-stocking fees. They also told her that if she sent the products back they would refund her. I see you said your bank said they would handle it. She contacted Huntington but they did not say anything about shipping the products back. What is your opinion?
N  26th of Jan, 2017 by    0 Votes
I had the same problems with this company. It was suppose to be a free sample if I paid the shipping charge which I did.. When I received my credit card bill, I had the charge of $103 on my bill. I called the number of the merchant & they told me, the information was on the website and it said that I would be billed in 3 weeks. I told them there was no directions on the site I was on & I thought I was receiving a free sample. I did not authorize this company to charge my credit card for the product. I would be charged the restocking fee when I returned the product. I said, it was suppose to be free with no other charges. I called my credit car company and they blocked the merchant for any future charges, but she did say to return the product, so the company would have no further complaints from me. If they charge the restocking fee, it would be blocked, as well, but she did say to watch my credit card, because these type of merchants are very tricky and they can use other ways to recharge. I learned my lesson the hard way, so I'll never order from a company I don't know, not matter how good the product seems to be..
N  27th of Jan, 2017 by    0 Votes
@Aliekin I don't know who their right mind would pay $103 for a 1 oz. jar of face cream. It certainly wasn't on their web site or order form. I am waiting to hear from my credit card company to see what happens. They said not to send it back, but they may change their minds. What could they possibly do with a half used product if I were to pay the postage to send it back anyway. Also I would have to pay $20 restocking fee. How could they restock a used product? I did register my complaint on-line with the Utah Better Business Bureau. The address they gave me to send it back us in Utah.
A  11th of Feb, 2017 by    -1 Votes
Total scam.
A  11th of Feb, 2017 by    -1 Votes
I just went through the same thing. Will return all products, hopefully receive full refund and pay the $40 restocking fee.
A  13th of Feb, 2017 by    0 Votes
Represented themselves as a free Clinique product. After receiving a tracking number that they shipped out, I sent in my cancel for future purchases immediately. They don't even give you a chance to try the product when you receive it before they are helping themselves to my money.

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Hydra Skin Sciences Logo Hydra Skin Sciences
Customer Care Service
50 W Broadway, Ste 300
Salt Lake City
United States - 84101
+1 385 319 XXXX
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