Early January, 2017, I ordered a FREE trial and was to pay only shipping charges of $4.95. Ordered Allegro cream and Day and Night Serum. Two weeks later they charged my credit card for $103 and $109. I called them from the number on the credit card site. They said they would cancel my account but I still owed them the money. After much deliberation and one hour later, they wanted me to return the products for a $10 each restocking fee. Hydra Skin Sciences, 14925 Heritage Crest Way, Bluffdale, UT 84065. I told them that I would not agree to anything and they were to stop billing me. I also told them that I disputed the charges with my credit card company. Citi told me NOT to return the products and they would take care of it.
Citi Master Card said that I had already paid the shipping to get the free product and did not need to send it back. It would also create a restocking fee which would be charged to my card. They kept on trying to get me to say that I agreed to pay a $20 each restocking fee and send it back. I told them I hoped the conversation was being recorded and I would not pay them one penny. I also put in a complaint on-line with the Utah Better Business Bureau. The address they gave me to send it back was in Utah. I am sorry that I did not save the packaging that came with it. Since I never intended to ever do business with these people again, I just threw it away. I cannot believe that someone would actually pay $103 for a 1 oz. jar of face cream or $109 for the two little serum bottles. The internet is full of complaints about this company. Hope your grandmother doesn't pay any more money. Just dispute the charges and file a complaint with the Utah Better Business Bureau.
I reported them to the Better Business Bureau and also challenged the charge on my credit card. The credit card company said not to send it back and wait for them to investigate. So far the merchant has not responded to my challenging their charges. They have a deadline in March to do so.
I finally sent the product back for $10 postage. I argued on the phone with them for about 30 minutes. The man had to put me on hold many times to go to his supervisor. I refused to pay the $20 per item (I ordered two trials, one face cream and the other day and night serum both suppose to be $4.95 each which I paid). I refused to pay the $20 per item "restocking fee". How could you re-sell used face cream? Finally we agreed on $10 each and I mailed the used products back just to get them off my back. I included a letter telling them that they could charge my card a total of $20 but they must reverse the $103 and $109 charges first. I also sent a copy of the letter to my credit card company. So it ended up cost me about $40 to use this 1 oz. jar of cream and a few pumps of the gel in the day and night creams for a few days. I learned my lesson.