I wanted to use internet on my blackberry vodafone so i call up hutch customer care and they tell me to callup blackberry dept . When i call them up they tell me yes definitely internet will work on your phone but callup customer care again and activate hutch access first.
I call customer care at hutch and they tell me yes definitely hutch access will work on your prepaid card even if you are using blackberry vodafone.
so i activate the service by typing act ha199(info given by them) and i receive a msg you dont have minimum balance, so the next day i refill for 500 and i activate the service(199 get deducted from my account). After many tries i am not able to surf so i call them up again for help and guess what they tell me.
NO SIR HUTCH ACCESS WILL NOT WORK ON YOUR BLACKBERRY DEVICE YOU WILL HAVE TO SWITCH TO POST PAID.
Next day i call up customer care to ask for a refund of 199 as the service was of no use to me and i had only activated it because the customer service people had told me that it would work.
THEY HAD GIVEN ME WRONG INFORMATION - Not only was i told that i will not get a refund i was also told rudely that i had never ever contacted customer care before this and that i was a liar and i would get no refund.
I also made a complaint about this customer care person at hutch center.
Mr Bhatt at Hutch is the worst customer service person i have come across in my entire life.
I will also make complaint about this to telecom authorities as this is a really weird way of cheating customers.