I have been with Hughes for 9 years (yes, I know it was Direcway then). I've been through the gammut of problems, and I'm a tech professional. I always have to tell them that each time i call tech support, altho I know they can note the account to show it. OK, so I humor them. Yes, complaints are going up, and service is going down. Definitely report what you find to where ever you can.
But also be honest. Anyway who says that Hughes is worse than dial-up - whey did you last deal with REAL dial-up? Even under FAP, you still get higher than 36Kbps - granted, with today's interent, it doesn't feel like it, but that's just the way it feels. I destest FAP, and it is anything BUT fair, but it still isn't dialup. Go ahead and change back to dailup and see.
If you didn't know about FAP before you signed on with Hughes, then blame yourself. Sure, it's a crock, it's inherently unfair, and it is very vague, but they put it right out there. You have to do a little looking for the fine print - with any service. Complain about their FAP policy, how vague, unintellegent, and unfair it is - but don't complain about them having it just because you didn't take the time to find out about it before hand.