Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Hughesnet / Satelite Internet / fair access policy

11717 Exploration LaneGermantown, United States Review updated:
5
Contact information:
HughesNet Fair Access Policy is anything but fair. It is not defined, to the user, in any useful way, but may be triggered by the simple act of normal web searches. I can only guess that opening a new web page, before their slow system has opened the current one, is a violation, as that is all that I was doing, this time, when FAP activated. Updating software, viewing a news video, and many other normal everyday web activities activate FAP. Apparently HughesNet is an Email, (no attachments), service only.
Since more of us in rural America are going online, HugesNet’s solution to bandwidth is to reduce service to subscribers. The more subscribers that are made afraid of activating FAP or are essentially at Dialup speed due to activation of FAP, the more subscribers HughesNet can sign up.
0

Comments

Sort by: UpDate | Rating
Fr
  20th of Sep, 2008
Agree Disagree 0 Votes
I could not agree more. Hughes.net is taking extreme advantage of those who live in sparsely populated areas that cable and telephone providers do not want to go to the expense of providing service to.
For the $$ that they charge, for service that is already hindered by the slightest change in weather and has a built-in latency that cripples any secure transactions, they should be severely sanctioned by the Better Business Bureau or the Federal Trade Commission.

Post your comment

Submit
Hughes Network Systems Logo Hughes Network Systems
Customer Service
Overall Satisfaction Rating

421 Reviews
841 3 Fountains Drive Unit 248
Murray
UT
United States - UT84107
+1 844 797 7890
View Full Information
     

Reply to

close
Send