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1.4 486 Reviews

Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies reviews & complaints 486

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Newest Huggies reviews & complaints

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S
9:14 am EDT

Huggies snug & dry ultra size 3

I have been a Huggies user for 6 months now. Never had an issue until this box of diapers. They are not Snug or Dry. Some of the diapers have tabs that are only half sown on. Then I have had tabs break off while putting diapers on and even once they are on my daughter! Diapers fall apart once she pees in them. I've NEVER had this issue before. Very upsetting.

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10:02 am EDT

Huggies snug & dry ultra

Opened the box and there were two bugs inside of the packaging and one of them was inside one of the diapers. I have used buggies with all my kids this makes me unhappy. The bugs look like beetles it is gross to open up a great box of diaper to get a diaper out for one of ur kids and bugs fall out of a diaper. I was wondering if there was anyway we can fix this problem

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7:39 am EDT

Huggies little movers diapers size 5

We have two children currently in diapers who having been using Huggies since birth. I usually swear by Huggies until the last two purchases. We have discovered hard spots throughout the diaper causing our children to be very uncomfortable. Since they are in areas that rub their privates. They also have been leaking when they shouldn't. My family is living on one income right now and recently we have gone through many more diapers than normal. Our lil guy doesn't use that many in a single day for his age. We are expecting twins in December and are afraid to start purchasing Huggies for them due to these issues. Has there been a defect in the diapers that have been produced recently?

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7:04 am EDT
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Huggies little movers

I bought my daughter a couple of boxes of the huggies little movers I've used huggies since she was born with no issues but on this last transaction I believe they came out defective or somthing and just in that specific ones because I also bought a couple of boxes on the movers pants and the night ones and those where fine but what happens was every time I use the little moves I get a strong chemical oder and my daughter get a rash right away on tge first box i didnt notice because like i said i trusted huggies but then I used the 2nd box and started noticing so i threw a couple away then I'm on my 3rd box and it's the same thing I get that weird chemical oder and my child keeps getting the rash so for sure I will stop using them and buy a new load but I would like a refund do to the inconvenience i have that box almost ful jf youd want it back for testing i also have my revipts where i always buy huggies and thank God it wasn't worse I really think you should all test the products before taking them out it's defensive babies we are using them on and now I feel like I just can't trust huggies on my babies

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1:27 pm EDT

Huggies huggies pull ups

Hi I'm a mom and I've been buying pull ups for almost 2 years and the past 3 boxes I've brought size (4T-5T) when I slide them up my daughters legs they always break from the back and it's frustrating having to buy more because they keep breaking and wasting so I have to throw them away. This has happened numerous of times and I would like a refund

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8:32 am EDT

Huggies 4t-5t pull up diapers

When putting the pull-ups on my granddaughter, they break at the seam of the diaper, therefore the pull-up can't be used. I have gone through 3 boxes and 10 of the diapers have issues. I bought the Huggies 4t-5t at Wal Mart in Crowley, TX. Ethel Montague, (email ethel.s.[protected]@hud.gov) 2529 Woodlark Dr., Ft. Worth, TX 76123, or [protected] cell.

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11:56 pm EDT

Huggies huggies snugglers size 4 mega boxes

I have been using Huggies diapers and wipes exclusively for all my children for the last 14 years. My latest baby who is now 7 months was just in a size 4. I always purchase/use the snugglers mega boxes. One of the boxes I was using had many many deformed diapers. I threw some away but then realized I can not waste them so I used them anyway..They had an extra tab below the belt line so I pulled them off. Now 2 different mega boxes I had, had a bad smell to them once urine hit the diaper. At first I was confused and would change her right away... I would smell the diapers all the time...I even tried different brand diapers and know that it was not the smell of the urine causing the problem, it was the diapers. She also had urinated while she had no diaper on and there was still no smell. I would put a Huggies on her and within a minute of her peeing I would smell this STRONG smell...Sort of like battery acid/ very strong chemical. But more battery acid...That is the best way my family and I can describe it. It's strong enough to walk in the room and smell it right away. Therefore I would have to change her ASAP. I went through many diapers trying to figure out the smell and then having to change her quickly out of them as soon as she had the tiniest bit of urine. Two mega boxes was like that. I love Huggies and never want to change brands but I wanted to address these problems, especially if that smell can be chemically dangerous. I've also wasted so many diapers because of these issues. [removed]

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12:18 pm EDT
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Huggies huggies overnights diapers

Your supposedly safe huggies overnights diapers size 5 gave my son chemical burns on his bottom and genitals. I want a refund for the money I spent on these diapers ..I now have almost a whole case of these diapers that I can't use and the store Will not let me return..I'm very upset that your company Woody's and cell fuse diapers and they are dangerous for children to wear or at least put a label on them saying that they may cause chemical burns

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8:29 pm EDT
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Huggies huggies pull ups 2-3t

After using these diapers my toddler cried and scream constantly. The material irrated her skin and left a rash. We opened a clean diaper and started to investigate . First if I would have known how sharp the padding was inside the diaper I wouldn't haven't even used them. We cut the padding open to find sharp particulars throughout it.Never used Huggies Brand before and switched back to Pampers Brand and no issue. Hope you get this problem resolved couldn't stand seeing her in pain over a diaper. Totally unacceptable .

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1:19 pm EDT
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Huggies little movers

Hi I am writing to you because I bought a box of huggies little movers and they are breaking open very easy only after peeing twice or so in his diaper. I've never had this happen with them before. I really like using huggies but this is making a huge mess and Im sure can not be safe for babies. I'm not sure if this occurs often or not. I just started using little movers about 2-3 months ago.

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2:47 pm EDT

Huggies diaper box size 1 and huggies baby wipes natural care box of 600 and up

I did some expirements with my new born baby and I come to conclusion your natural care baby wipes and diapers cause my baby's bottom to rash up really bad. It doesn't matter if I clean him up right away . I switched for 4 days for the brand Kirkland and no rash. Went back to huggies and rash came back in less than 4 hours. So dissatisfied with your products with my baby. I also shared a post on Facebook and got other mothers complaining of the same thing. They all say they switched to target or Walmart brand. I would like my money back on those 2 boxes I bought. Unfortunately I threw the receipt but I still have half of the diapers and half of the baby wipes. I also noticed your company puts to different diapers in 1 box and the ones with the round close up cause more of a rash than the ones with a square Velcro close up.

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9:04 pm EDT
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Huggies size 3 sung and dry 12 hour protection

Someone bought us a pack of theses for our daughter for our baby shower and we just opened them and every time we change our daughter no matter how little she pees the gel is coming out of the diaper somewhere and is all over her. It's not just one diaper out of the pack it's every diaper that we have used. It has 34 diapers in it and the barcode on it is
[protected] 5 and also in the front is says it has triple layer protection to help stop leaks. And they have Mickey Mouse character on them as well. I really hope this helps and you can gets this fixed this is very concerning as a parent. This is not the first time we have had problems with huggies. Our daughter is 7 months old and when we buy huggies and lay her down and she will wake up in the middle of the night drenched in pee because the diapers aren't lasting long at all. They don't have the "12" hour protection like it says we lay her down and she is up in three hours soaked in pee we just haven't been happy. We love the way they fit just wish they would last longer at night and like I said the gel is a little concerning.

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6:46 pm EDT

Huggies huggies snug and dry

I Was At Publix And Bought A Couple boxes Of Huggies Snug & Dry, I noticed the color of the diapers changed to a greenish blue instead of the normal white Snug And Dry. I put my baby on the diapers at bed time and when she woke up the next morning she had a really bad diaper rash and bumps and she was a little raw. I took her to the doctor and they said the diapers caused her to have a very bad bacteria infection. I'm So upset, I love Huggies and never in my life experienced this

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9:00 am EDT
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Huggies huggies wipes

Your baby wipes are so thin I love the smell and usually buy your products but it takes so many wipes to get the job done just because of how thin they are. I have 3 kids and have used your diapers with all of them and have been quite pleased. If you have samples of other wipes that are thicker I will be willing to try them and then purchase them in the store. I like to be a reliable customer so want to continue to buy the huggies wipes vs the pampers.

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2:08 pm EDT

Huggies my complaints are based on the huggies rewards sight

I forgot my password and every time i go on to sign in and select forgot password it sends me a link to create a new one on my email sight [protected]@gmail.com i choose a new password and every time i pick one it says its been used or time expires but its only been a couple seconds so i pick a new password again it doesn't let me type in a new one i've been with huggies rewards for almost 26 months and i have 2 babies in Huggies pampers a 26 month old that will be soon moving on to pull ups and a 11 month old so i would appreciate if someone can contact me to fix this situation can be contacted at [protected] thank you yours truly crystal Quintero because his has been going on for 5months now and it is very un buissnnes like i don't appreciate BEING treated like this especially when im spending 100$one hundred dollars a month just on Huggies pampers&wipes. So i am a true Huggies customer and i would appreciate someone calling me. I still have the stikers codes from BEFORE they were taking recipes and a stack of recipes so i really hope i dont have to move to another brand because no one gets in contact with me to sort this out!

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5:49 pm EDT

Huggies huggies little movers diapers

Normally I am a big advocate for everything huggies, I love Huggies little mover plus diapers. Recently I purchased a box of 150 diapers for my 2 year old and when we got towards the end of the box every diaper in the last two packs have leaked everywhere. The first couple times it happened I just assumed that the diaper wasn't put on properly or that my little ones' man hood wasn't pointed down as I've heard a few times. The other night I went to give my little one a bath and noticed that the diaper was completely saturated only having been on for less than 30 minutes. I mean the whole lining was covered from front to back. Last night I spent half the night up washing couch cushions, pants and bedding because everywhere my son sat pee was sure to follow. I decided to write because after last night's laundry frenzy I am left feeling frustrated and tired, not to mention extremely disappointed in a brand I usually speak so highly of. Thanks for listening.

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10:00 pm EDT
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Huggies buggies diapers

Hey my name is Sherodricka Maxwell I love the advertising about buggies they don't suppose to leak every time I buy them they seem to leak threw my daughter clothes. At night she also wet the bed in the overnight diaper I am so disappointed in the brand. They diaper are not cheap at all I spend a lot of money trying to find the right diaper if you could please help me out what other kind of buggies would be best for her.

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3:07 pm EDT

Huggies huggies snug & dry size 5

I recently purchased a 96 count box (Lot: pa705702f 08:58) and there seems to be something missing in the liner. My daughter uses the restroom once and the diapers start leaking from all sides. I thought maybe it was just one package but we opened the second one and the same thing happens. We've gone through so many diapers in such a short time. We have been loyal customers of the huggies brand but cannot afford to go through a box of diapers in such a short time.

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8:20 pm EDT
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Huggies huggies little movers slip on diaper pants

This will be the second time I have bought this product, first I bought a size 5 and my daughter peed right out the side, so I had figured that they were too big (even though she fits a size 5 in regular huggies little movers diapers) so I bought a size 4 and they fit her really good, I was super excited because I had thought that These were going to work! EXCEPT she peed again around the entire diaper, and it's not like these are cheap diapers either, I pay 34.88 before taxes. I am so utterly disappointed, how am I supposed to trust that the other huggies slip ons are supposed to work?! How am I supposed to make a perfect transition, if this brand is not working for me, I'd rather not have to get a different brand if i don't have to but it will be considered. I had bought these through Walmart.

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4:13 pm EDT

Huggies huggies dippers

So more than 10 dippers were send to the trash because they did not have the strips where you tight them. This is unbelievable we bought them to try saving some money because pampers are a little more expensive and we end up with defective dippers and expecting 92 we ended with like 80 so we end up loosing and not saving does anyone is going to respond to this?

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