I received my Hoveround October 25, 2012. At that time, I thought I had jumped through all of the hoops in order to comply with their requirements. Apparently I had not. After many, many visits to my physician for repeat information that supposedly was required by Medicare, we sent all information to Hoveround for them to get paid. This was a waste of my time, gasoline to get to town to the doctor which is 15 miles away, time for the doctor and his assistant to do several hands on (sight on) evaluations, filling out mounds of paperwork and sending off to Hoveround. Last August 2013, I was notified by Hoveround that Medicare had approved my chair and it was mine. I specifically asked if Medicare had paid for the chair and they said that yes, it was paid for. I could not have been happier. Hoveround even came to the house and put in brand new batteries, which actually were not needed, but who was I to complain about free batteries.
About a month ago, I received a letter from Medicare stating that they were denying the claim and that quote, " Since the supplier has been determined to have had knowledge of the non-covered item, the supplier is liable for the cost of the denied item. The supplier may not bill the beneficiary for the cost of the denied item, and must refund any monies collected from the beneficiary, unquote.. Monday I received a phone call from Hoveround that they wanted to schedule a time to pick up the chair. I have been hounded by them to pick up this chair after I was informed that I could have two weeks to find another one. I just received another call. I asked my social worker to talk with them and she got them to give me the two weeks to find another chair. She said I needed to contact my doctor AGAIN and schedule a face-to-face appointment with him. I did this and called Hoveround to ask what paperwork was needed that I could get done at this appointment. After being on hold a considerable time, I was notified that Hoveround would not be doing business with me any longer, that Medicare had denied me and unless I wanted to fork out $2, 500 they were going to pick up the chair. I said thank you an hung up. I contacted my social worker again and relayed the information as I was told by Hoveround. I am very upset with the whole thing. I have not been treated so poorly by a company that supposedly was interested in the welfare of its customers. Please, anyone who reads this, do not do business with Hoveround if you want to be treated fairly. I am unable to use a manual wheelchair and have no replacement, so I guess I am now confined to my bed. I hope everyone has a better relationship with their supplier than I have had with Hoveround;