House of Salmi/custom jewelry / Item not rec'd/no communication
In February of 2014 I ordered a custom ring to be made with the tail hair of my deceased horse. The required deposit was placed and the hair sent to Germany. It has now been almost 16 months and I have not yet received the ring. Communication from the company has been non-existent. Occasionally they will respond to a Facebook message, but email responses never happen. I was promised a "holder" ring until the model I ordered was made, but that also has failed to appear. When they have deigned to answer my inquiries, it is always "a couple more weeks". I can understand that bespoke jewelry can take a while, but the lack of communication and patent untruths are unacceptable. Now I am out the deposit money and the irreplaceable hair from my beloved horse.