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Hotwire.com / "hotel reservation"

1 San Francisco, CA, United States
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I made a hotel reservation at hotwire.com for NYC. They offer discount prices for hotels, but you will be informed the name of the hotel just after confirmation. I confirmed one and to my surprise got a confirmation not for a hotel, but instead to a Hostel. The cancel policy says it is not possible possible to get a refund, but is is possible to change to another hotel in case of problems. So I have requested to change, but again had a negative surprise when they told me for my case it would not be possible.
I think Hotwire is not transparent, they make fake advertisement to call your attention and they lie. It is not a trustful company at all. I don't recommend and will never do business with them again.

Lu
Nov 5, 2016

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