Menu
Hostess Brands
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
reviews & complaints

www.hostesscakes.com
www.hostesscakes.com

Learn how the rating is calculated

1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Hostess Brands has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Hostess Brands. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands reviews & complaints 804

Sort by:

Newest Hostess Brands reviews & complaints

ComplaintsBoard
C
5:37 pm EST

Hostess Brands dingdongs/hohos

Not only are the producrs now shipped in plastic wrapers they are now smaller and the chocalate on the dingdongs cracked and dry. Half of the chocalate sticks to the wrappers and the cream fillings are often off center. When wraped in the foil much better quality products.

I dod not buy the twinke any more due to the taste. I do not know what changd but they taste bad now. Also reduce cream filling is there. The last box I bought about 1/3 had no filling at all.

The hoho or swiss cakes are suffering geh same fate of the dingdongs.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
D
7:47 pm EST

Hostess Brands Fudge covered twinkies

You should be ashamed of yourselves. If you call yourselfs Hostess than why are you making GARBAGE. How SAD. Bought a box of Chocodiles. Hadn't had one in years.
How could you make rubber crap and have the nerve to call it a TWINKIE.
Last time I had a Twinkie, it was a real one. The so called cream inside was as big as my little finger. The cake itself that used to be soft and spongey RUBBER.
Wow what a disapointment The picture on the box of a real Twinkie is a Sham.
Shame, Shame, Diane Sorano [protected]@yahoo.com

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess mint cupcakes

I bought a box of Hostess Mint Cupcakes from my local Wal-Mart in Indiana. However I found 3 cupcakes that didn't have any filling in the center of the cupcake. This was very disappointing when one of the 3 happened to be the first one I tried. I'm sorry to say I won't be purchasing anothee box due to the fact I'm a little uncertained it may be the same way.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
R
8:31 am EST

Hostess Brands hostess donettes

I have brought 3 bags in a week 2 at one store 1 at another store. All 3 bags are dried stale hard. What has happened. They they are gross now. The dates on all of them have be for march of 2019 but they taste like march of 2018. Fix these nasty things. I grew on on these. My kids like them but they are not good. Would like a refund because they are a waste of money. Try again. Let someone one taste test it first or something.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
D
12:29 pm EST

Hostess Brands suzy q's

please return to the original cream filling recipe. It was lighter in texture and better than the current filling. The cake was fixed and returned to the original recipe but now filling is too dense and sugary, not like it was years ago. People that grew up on your products don't appreciate the changes. And yes, customers can tell the difference. It would probably be cheaper to make it the original way as well

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
V
9:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands product not in half and no sprinkles

I have bought a box of Valentine Ding dongs as I opened one it was cut in half and the other half was gone. I could not believe what I saw . Looked like someone cut and had no sprinkles. I cant believe this is the type of product you sell. Think you should get what you pay for and not half the product. I don't understand how people would let product go out like this. I didnt even want to eat the half ding dong. Just cause the box shows a half does not mean I should get half. I would like to get what I paid for and get my box full with full size ding dongs.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
E
11:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands twinkies

It's a good thing that my husband looks at his food before eating it because there is something black on the bottom of the Twinkie he opened to eat this morning. He isn't the type of person who wants something for nothing, he just wants make others aware of things that have happened and be treated/compensated fairly. I will attach 2 pictures to this email of the Twinkie with identifying markers from the box in which it came from, if any further information is needed please let me know. Thank you

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
B
5:37 pm EST

Hostess Brands suzzy - q's cakes

Yesterday " Jan 16th 2019" i bought a box of Suzzy-Q's later that night i opened the box and took one out. When i opened it is seemed to be overly dry. I took a bit and it was. I don't remember these being that way, but i continued to eat it. Later last night i started bolting and had gas really bad. I went to the box and looked at it for a date. When i found it it read Oct. 14th 2018. That 3 month past due on expiration. A week or two past due, i might see a over look. But 3 months that is pour neglect. It's now 20 hours later and my stomach is still upset. I bought this at a Dollar Store in Sargent, Texas. I will be posting this to face book telling everyone to share this and tell everyone to check the dates because your people evidently don't know how. It's not like your product is setting on a full row of shelving like at Walmart Heb or Kroger. At this dollar Store this is setting a little wire rack 4ft tall and 2 ft wide.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
W
12:59 pm EST

Hostess Brands orange cupcakes

I love Hostess and orange flavored products.
These cupcakes are rock hard and do not seem as though they should have been sold in the store. This is not a desirable product at all.
I don't know if this product is past its sell-by date or not.
These taste awful and I would never buy them again. I am so disappointed.
Wendy Dalton
[protected]@gmail.com

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
6:25 pm EST

Hostess Brands sno ball cakes

I purchased 3 snow ball cakes today at my local dollar general. The shelf was empty so I asked the clerk for more and she said they just got a delivery in today so she got a new box from a bin and i purchased the 3. When I got home I opened the first pack and it tasted really dry and gross so I tossed it to the dogs. The second pack the same. I looked at the Best Buy date and it is November 27 2018. Today's date is December 16th 2018. I would like a full refund, or 3 packs of fresh snoball cakes. I am calling my local Dollar general so they can pull that "new box" from the shelf.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
E
5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hohos

This isn't the first box I have bought where the chocolate was old and cracked. I bought these on 12/3/18 and the expiration date is 1/10/19. After reading some of the complaints, I guess I should be lucky it is just old chocolate I am complaining about.
I do agree that the quality is not like it use to be. Having a Ding Dong, donut, cupcake or and hostess product use to be a real treat growing up but now it is a big disappointment.
I am done buying Hostess products and need to find another snack company that sells fresh items.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
C
9:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands double chocolate chip muffins

I purchased two Hostess Double Chocolate muffins on Friday, November 30, 2018 at Circle K store in Dublin, GA. One for myself and one for my daughter. Later the same day, when she returned home from school, I gave her one of the muffins. After she had taken a few bites, she brought the muffin back to me and wanted to know what the light colored substance was inside the muffin. Upon further examination, I was surprised to discover MOLD growing on the inside of the muffin and on a portion of the outside. I took the wrapper out of the trash and realized it had an expiration date of November 14, 2018. The other muffin had an expiration date of December 9, 2018 so I gave her the fresh, unmolded muffin. I enjoy Hostess products and prefer them over Little Debbie products. This is an isolated incident I have experienced with Hostess products, and I hope it remains an isolated incident. But, the fact remains that this was a negligent act on the part of the Hostess representative and company. I still have the best wrapper, muffin, and receipt of purchase. My daughter did not get ill, but I would like to be refunded my money, and would like to hear from somebody from the Hostess company. Thanks in advance for any communication from an employee of Hostess.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess donettes

Hello I just purchased these powdered donuts at quikmart in Tucson Arizona in Broadway and the quality of the donuts was bad they were stail and hard. I brought them for a couple friends and 2 of 5 got a stomach ache (yikes) . I would really appreciate a refund or a gift card at least. They are my favorite and I was very disappointed. We didn't enjoy them at all!

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands twinkies and cakes

In the past couple weeks my 3 local stores have all had out of date product..the furthest out were June/July 2018 sell by dates. I'm very disappointed that the local route driver/representative is not making sure that these Dollar General stores..there are 3 on NC HWY 67 in Yadkin county NC.. have fresh product. My wife an I are fans of the Twinkies so I wanted to contact you to let you know about this issue.

Thank you
James Anderton

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
L
9:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands chocolate zingers

The best by date is Nov 30 2018 the numbers below that are: f [protected]:20 . I bought these not realizing the date but purchased on nov.25 2018 the chocolate on top was turning white it was also brittle and hard I love these and your Suzy qs however the cake you use on your new Suzy qs i dobt like there not moist like they use to be, but back to the zingers, I was hoping it was only one out of the box but no they were all dry and brittle and turning white.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
12:03 pm EST

Hostess Brands bag empty no product :/

Hello, first of all
I love all your products they are my kids favorite snacks. I bought one box of chocolate chip muffins yesterday at Schofield Barracks HI commissary the one that brings 5 pouches, and one of them was empty sealed but no muffins inside just air. :/ This is the first time this happens, I was a little disappointed because I paid for five pouches and There were only four. Is there something you guys can do. ? Thanks

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
S
7:41 am EST

Hostess Brands donettes

In the past couple months I have purchased donettes from the following stores . Walmart, Schnucks Grocery stores and Dollar General. Was just wanting to let your company know they have all been really hard and stail . These are my favorite snack food and has been for years . But I'm really having second thoughts now . Was just wanting to know if there's anything you can do about it .

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
C
6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands suzy q's and twinkies

I grew up eating Hostess products and never had a problem with the taste. Before the products were taken off the shelves and before changes were made to the products ingredients, the snack cakes were DELICIOUS! I don't know what the manufacturers are doing differently, but whatever it is they need to stop! These are some of the worst snack cakes I have ever tasted. The cake is to stiff and/or hard and the creme filling is lousy! The creme filling taste like it has some kind of artificial sweetener and it is not as creamy as they use to be! I want the Suzy Q and the Twinkies back the way they use to be. On a scale of 1 - 5, I rate Hostess a 1 or less.
The WORST Cakes Ever!

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
6:48 pm EST

Hostess Brands raspberry zingers

I purchased Raspberry Zingers made by Hostess Brands, LLC, PO Box 419593, Kansas City MO [protected]. (Batch number F [protected]:51) best by: Dec 16 2018 at Fareway in Spencer, IA.

I'm disappointed that they seem smaller than they used to be but this time, they aren't even what the box says...There was NO creamy filling in ANY of the cakes in the box. I'd really like a new box or coupon at least. They just aren't the same without the filling.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
E
7:17 pm EST

Hostess Brands suzy qs

Bought a box of Suzy Q's the cake does not taste fresh the cream in the middle taste more like icing I don't know what has happened to the old recipe but this new recipe just don't get it the cake is really dry taste kind of still very very disappointed UPC code is [protected] expiration date December 12th 2018 F100 8:[protected] L 11 I don't know if you guys have changed the recipe or what but the cake is so dry it almost taste L the middle of it that used to be light and fluffy is real stiff and taste more like icing that you put on a cake I am very disappointed this is not the Suzy Q's that I have always ate it's been a minute since I bought any but I know what a Suzy Q should taste like in this shirt doesn't taste like a Suzy Q

Read full review of Hostess Brands
Hide full review

Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hostess Brands customer service

Website

www.hostesscakes.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hostess Brands?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hostess Brands Customer Service. Initial Hostess Brands complaints should be directed to their team directly. You can find contact details for Hostess Brands above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hostess Brands. Discuss the issues you have had with Hostess Brands and work with their customer service team to find a resolution.