Homeaway — homeaway/travelmob has not existent customer service!!
I booked a vacation villa for a family of 8 in Phuket Thailand from 12/29/17 to Jan 04/2018. I have been unable to contact travel mob- they don't provide a phone number, the don't answer e-mails and although it says their live chat is 7 days per week, they don't respond to that either. I have sent numerous e-mails to the owner/host with no response. The only response received was after I contacted travel mob and demanded the host contact me, he did but has not responded to requests since then.
I have used VRBO, HomeAway for 16 years but will never use them again. Travel Mob is a total scam, after paying $7000 we will most likely have to change plans or pay for hotels in Phuket which will triple what has already been paid.
Travelmob says to notify them within 24 hours of any problems when you arrive - don't know how you are supposed to do that - reality is you are just out of luck and have paid significant money to a scam. DO NOT USE HOME AWAY
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