The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Homeaway / apartment marbella spain - date 8th to 19 nov 2018. not as described online.

1 United Kingdom

Owner Robin Andrews - HA-F732CP - 6187320 - on arrival at the apt it was dirty, on the second day we found ants on the island in the kitchen and had to buy ant spray, also Lisa the key holder came and witnessed an appalling noise we think from the lift and continual noise from apt above it continued thro our entire 2wk break (earplugs should be supplied) this apt is supposed to be wheelchair friendly but the lift isn't. The lift isn't big enough for 3 people or one person and 2 suitcases. The tower is 8 floors high not 12 assuming there are 4 apt's on each floor as on our floor making 32 apt's not 12 as advertised. The large bathroom is so unpleasant we couldn't use it has a small break in the wall with rubbish piled up around the a washing machine in the middle of it. The lounge is so tiny and not at all comfortable the furniture is past its sell by date and needs replacing. The island is so big it's impractable, the microwave was dirty on arrival and timer was broken, master bedroom hasn't got bedside lights, the bath is too narrow to use, the air/heater we got it working for aprox 15mins Lisa got it to work for the same length of time it thenstoped working altogether the dishwasher was rusty. As this apt is today it is not pleasant day or night the noise is intolerable. This apt is in a residential block not a holiday block and is advertised as refurbished.
If possible we would like some sort of compensation.
Jenny & Peter Harvey

Je
Nov 29, 2018

Post your comment