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HMSHost / "fake" starbucks shop at phx skyharbor

1 United States

Each morning the last 4 morning I have worked with Margaret at the semi-Starbucks (unable to use complimentary drink Starbucks coupon) at Phoenix Skyharbor Terminal 4 ( oh my we cannot name names can we) for my coffee/sandwich orders.

She makes a lot of mistakes.

1- Day One unable to redeem Starbucks rewards points
2- coffee not served as ordered
3-Day Two not listening to order and causing needs for two transactions, coffe not served as ordered
4-Day Three redeemed Starbucks rewards points but applied to wrong item costing me 3 dollars
5- Day 3 Day 4 " Oh the machine is not working right today"
6- Day 4 with my complaint about not being able to redeem Starbucks rewards, says to other worker.." ...first I heard of that ".

Desirable Outcome: MORE TRAINING

Wi
Oct 16, 2018

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