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HMS Warranty / Customer Service???

1 Rolla, MO, United States Review updated:

DO NOT USE HMS Home Warranty. We had (and still do) a problem with our blower within the furnace/AC. We have a high efficiency HVAC unit and the blower motor went out on September 12th. A/C. After fighting with them for three days to get a service provider out to our area [the closest one they have in their system is one-hour away], they finally agreed to a "one" time approval for a local service provider. Our local tech called in the order for a rather expensive motor due to the system being a high-efficiency model. They questioned his expertise and questioned on whether we needed such an expensive moter. To make a long story short, they sent the wrong part, said they would re-send the part has been 5 days later and no part. It is now September 29th asnd we have been without A/C for three weeks. I'm not sure we will have the blower motor anytime soon.
THEY ABSOLUTELY SUCK!!! We have been lied to, their customer service sucks ### and their upper management will not return any phone calls. Do NOT use this home warranty company!!!

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  • Ho
      14th of Jan, 2009
    0 Votes

    I agree with you, If you ever get back to this site please read what "housekeys" has to say about HMS and their "warranty". The glossy flyers, the snappy brochures, the "HMS tents for property on the market" is all fine and good untill the seller or buyer has an issue. Please read all of the very fine print whether its HMS, AON, Home Sure, etc... I wont ever use them again.

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