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Hilton Honors Point Redemption / Cancelled reservation 24 hrs. in advance and they did not redeposit points

1 Easton, PA, United States
Contact information:
Phone: 610 252-0963

I booked two rooms using my reward points to attend a wedding on November 6, 2010. One room would be for my husband and myself and the other for my sister and 85 year old father. On November 5th my father became ill and I cancelled one room. My sister still went (my father lives with my husband and I). I took my father to the hospital and he was diagnosed with the flu. I have a record of my reservations and cancellations. The 30000 points have never been redeposited. I've spoken to several people at the rewards desk and have access to my account online. They keep referring me to different people. The latest on that I spoke to this morning said that my points were redeposited back when I cancelled. It is nowhere on my "points activity" page. They said that it would be the way she handled it. She said that I had used points since which is true. They withdrew points for those stays. Still there is no record of them being redeposited. I asked to speak to someone higher. She transferred me to a voicemail and I left my information. I do not expect a call back the way I've been given the runaround. All I want is my lousy 30000 points back. I've never had a problem with Hilton Honors before. Everything else has gone wonderfully. But they are being totally non helpful here. Can you help me? Sally Carroll

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