Higher Balance Institute / Withholding my refund
Higher Balance Institute - www.higherbalance.com
I ordered a meditation CD package after reviewing their information online and talking to a representative via phone. I returned the product within a month. They have a 365-day return policy. It has been over one month and I still have not received my refund of $81.00. I filed a complaint with the BBB which they forwarded to them for a response. BBB says that they are not a member and has not responded to the complaint.
I should have never ordered this product because the website says you can make three payments, but when you try to do so it took the full payment anyway. I had to call them to straighten this out. They did refund my money within 6 days. They had there product back but still deducted another payment from my account. Then they told me that it takes a full 30 days to refund your money even though they have their product back. They never explained the "process" that takes so long for a full refund.
By the way, the product does NOT do what it claims to do in helping quiet your mind and put you in a meditative state. That's why I returned it in the first place!