The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hawaiian Airlines / severe allergy to peanuts

1 United States Review updated:

My son has a severe peanut allergy - I called Hawaiian airlines and they said they cannot honor my request to not serve peanut snacks on this flight - The smell of hundreds of packs of peanuts being opened can cause my son to have a serve allergic reaction - other airlines always honor our request - we are flying Alaskan Airlines to Maui and they will not serve peanuts and make an announcement to the row in front and behind where my son is sitting to please not eat peanuts - I understand your airline cannot keep people from bringing peanuts onto the plane - and I understand peanut product may be in your meals - I am just asking that packets of peanuts not be served - Please advise - we are flying from Maui to San Jose Ca 1/5/18
flight 46 - ticket # [protected]

Thanks

Co
Dec 7, 2017
Sort by: UpDate | Rating

Comments

  • Sh
      7th of Dec, 2017
    0 Votes

    I'm really sorry about the issues you're having. It must be difficult to have to deal with such allergies. With that said, I wouldn't suggest anything wrong with an airlines not complying with such a request.

  • Su
      7th of Dec, 2017
    0 Votes

    I’d rent a portable breathing machine and oxygen for the flight. That way he can breathe clean air and customers won’t be inconvenienced. Airlines make concessions but asking specific rows of passengers not to open or eat peanuts is a bit too much. You could tell a flight attendant to ask people not eating peanuts to change seats due to severe allergies.

  • Th
      11th of Apr, 2018
    0 Votes

    My son also has severe allergies to peanuts and other tree nuts, eggs . We travel via flights yearly. I have found that most airlines openly discriminate against such requests. I wipe the seats, trays, screens, etc. all around us. I have him wear a medical grade mask if I notice passengers consuming potentially dangerous allergens nearby. I carry 2 sets of epi-pens. So far (12 years) he's been without incident. Good luck!

Post your comment