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Hallmark Customer Service Phone, Email, Contacts

Hallmark
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1.1 429 Reviews

How responsive is Hallmark's customer service?

11 Resolved
415 Unresolved
Very poor 🤒
We don't know much about how Hallmark handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hallmark and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Hallmark reviews and complaints 429

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Newest Hallmark reviews and complaints

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6:35 pm EST
Resolved
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Hallmark defective paint on glass, stones like broken sharp glass

I bought Yankee Candle from Hallmark store in Sangertown Mall. I got some oil on the outside, tried to wipe it off and the painted decoration came off. Then the wost part when I tried to put the ornamental stones in there was very sharp and like slivers of glass that was in there. Undoubtedly dangerous and defective. They should be taken off the shelves. It was the snow and tree scene.
I paid $11.97 on sale.
called Fragrance Reed Decor Set BALSAM & CEDAR
Please remove this article from your store, I was very cautious when handling the gift so I noticed those sharp pieces of glass. I am throwing mine in a covered container in the garbage.

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7:34 pm EST
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Hallmark unfairly fired

I used to work at Hallmark. I was a vender at Hallmark. One of the companies I was a vender for was CVS. At CVS there were two female employees, one about 17 who looked and dressed like she was in her twenties, another who was elderly. I was fired because these ladys accused me of sexually harassing the 17 year old. I was just shopping his day and they made rude comments about me when I asked the cashier whom I thought was 20 out for a date. I told her that I am CEO of Hallmark and I find her attractive and make lots of money. I gave her my phone number and asked her to call me sometime. She told me she was not interested. I told her that she is very beautiful, has big breasts and asked her what size bra she wears. She then ripped my slip of paper on which I gave my phone number on and her and her friend made rude degrading comments about me. I often sell to your company I am a vendor. The next thing I know security was called and I was asked to leave the store. I left the store not wanting to shop there anymore. I filed a complaint with the manager and the manager said that I am not welcome to the store and they informed Hallmark that I was sexually harassing his employees. Hallmark claimed they did an investigation and I was unfairly fired.

Seriously even if I was sexually harassing that slut which I was not I was not working but shopping that day. Also that 17 year old's father needs to whip her butt and not allow her to dress like a tramp because then she is asking for it. Tell that little tramp I am not interested in her anymore. She may be beautiful but she is a rude ###.

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smoosh
Dadeville, US
Apr 29, 2012 10:15 am EDT

If she worked there, she must have been wearing a uniform. So how could she be dressed like a slut?

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9:40 pm EST
Resolved
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Hallmark little house time change

Little house on the Prarie has been on (our channel # 58) The Hallmark channel for a while now. I am disabled and look forward to the show that ran from 3:00 pm to 6:00 pm. I don't watch much more. Please bring it back at those times. They are so good for me. Irene Gillette ([protected]@socantel.net)

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5:46 pm EST

Hallmark beware of the letters that you are receiving

if you receive love letter from a guy and after several times of communications, he will pretend to send you stuff with such msgs:
I bought One set of Gold, and Two sets of shoes, One camera, and One Hp laptop, with the Two sets of night wears. Honey, please manage it like that untill when I come there in your country. I put $7, 500 dollars. Please i wanted to send you the money through the western Union but due to the ship is about going out then, okay? and the money was inside the laptop, and make sure when you receive the things then you should check the laptop you will see the small yellow bag, that’s where the money was. Again, you will see my photos there too, please don’t forget. These are the information:

Website = ( www.hallmark-corporate.de.tl )
. This seems like a valid site because it will give you shipment details but in the middle it will show MALAYSIA on hold. in this case, you will receive email from malaysian courier

Welcome!

Hallmark-Corporate Delivery Malaysia.

No. 18c, Jalan 3, BBST Business Centre,
Bandar Salak Tinggi,
Kajan 43900 Selangor
Darul Ehsan MALAYSIA .
Website: www.hallmark-corporate.de.tl

Email: [protected]@consultant.com

Email: [protected]@eb2a.com

United Kingdom Tel: +[protected] +[protected]
Fax Number: +44 (0) [protected]
Malaysia Tel: (+60)[protected] (+60)[protected]
VAT Number: [protected]
May 17, 2010

Delivery Address:
Mobile:

ORDER NUMBER: 2010 (MALAYSIA).

USERNAME: XXX

PASSWORD: XXXXX

ATTN: Name: xxxx

With reference to the Mohammed
Delivery of your package. I wish to bring to your
notice that your package has been placed on hold by the Malaysian customs
for some reasons which happened to violates the shipping policies. As the
goods arrived Malaysia custom check point, the Malaysian custom detected
that currency was included in your parcel. Thereby, certain commission
must be paid as customs duty via us which is for the immediate clearance
of your package .For the main time reference of tracking on the “status"
of your package is pending, this is in accordance to the mode of
operations in the Courier sector for financial delivery.
We have already taken order number for this package from the custom.

You are required to follow all instructions giving to you to facilitate the
release of your package. To do this, you are required to pay the required
charges listed below for the immediate release of your package. Upon
confirmation of payment, your package will be delivered to your designated
address above under few hours.

Outstanding Charges:

Administrative ...RM 1, 200

Clearance... RM 665.07

TOTAL = RM 1, 865.07 or (570 USD)
A total of RM (One Thousand Eight Hundred and Sixty Five and Seven Cent Malaysia
Ringgit only) has been charge. In acknowledgment to this email, account
Details shall be provided to you for the payment as stated above for the
Release of your).

Thank you. I hope I have made myself clear to you by this notice as
Directed by the management. We are sorry for the inconveniences.

Thank you so much for using HALLMARK-CORPORATE DELIVERY COMPANY for your delivery
packages and
for your business needs.

For more inquiry call: (+60)[protected] (+60)[protected]

.. don't believe in this as this is a real scam. I got two different emails like this but with different approach but still asking for payment from a package withheld due to money in the package :). Amusing though, I just laughed it off but if one is gullible, he may be fooled. Be cautious

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Kurs83
, US
Nov 03, 2011 8:48 pm EDT

Beware The owners ripped me off for $900 on a transportation scam East Savannah Shipping !

ComplaintsBoard
K
8:45 am EST
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Hallmark defective card studio

Card Studio 2010 did not work on computer; tech did not respond to emails despite their booklet indicating response within 24 hours; tech I spoke to who sent fix that failed to work did not respond as promised to subsequent email. Refund department did not answer, cut off phone calls. Company will not refund money once wrapper removed from disk package. Have been totally RIPPED OFF by Hallmark to the tune of $30+ for product advertised as costong $19.95 after rebate. This company is now set up to take your money and deliver a defective, non-supported product from which you cannot get a refund for doing the logical thing - unwrapping the product to install. They have it all figured out. BEWARE of Hallmark software; do NOT purchase it!

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10:37 pm EDT
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Hallmark internet fraud

I tried to send a card to my Granddaughter. It was a "free" card and would not go through. This is the last time I will use them!

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trisharie
Bakersfield, US
Dec 08, 2013 12:53 pm EST
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I've got the same issue with mine and I'm so sad. Mine was a gift from a very precious family member so I don't want to replace it plus couldn't afford it the current Ebay prices of them. Yikes!

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retired elementary teacher
Graqndview, US
Dec 27, 2009 1:57 pm EST

I bought two 2008 light upand song gingerbread houses last year. I gave one to my Granddaughter. She plays her house 60 times plus and it still works. I played my house 6 times last year and when I took it out this year it does not work. I ordered one from a seller on ebay and it does not work. There must be a flaw in the making of this gingerbread house. I have almost every dancing snowman, light up and sing decoration made from Hallmark over the years and they all work well. I can not find complaints about this light up-song-gum drop decorated gingerbread house made last Christmas in 2008.

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6:56 pm EST
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Hallmark service refused 'because'

First, I loved hallmark and never had any problems. Im a gold member and had many items before they were lost.
second, excuse my anger, but hell with it.
Today, I went to hallmark to find last minute keepsakes. After looking at the 'hotdog' display i found a cute peppermint hotdog that I was planning to buy...till I saw a Phantom of the Opera and a cats water music box. It was perfect for my friend who was allowing me stay at her house.
It was also beautiful, I couldnt see the price and didnt know what song it play so I went to find an employee.
I was SO excited that when I saw the lady I asked her 'can I see that?"
"Its expensive." she said right away.
Well, laa dee freaken dah!
"I want to know what song it plays."
She sighs in frustration and says she needs to get the key. I noticed she was a cranky old lady and I figured me being there wasnt helping. So what?
I waited 10 minutes and went to find her. She was chatting with another coworker*another old hag* "Can I see the music box?" I figured she forgotten but they both glared at me and blew me off. "some people need to go away when were busy." the white haired lady said and turned her attention to a white blond hair lady. She was more nicer to her then me but she was a white lady and I was brunette.
I found another lady and said 'hi, excuse me.."
She walks off, apparantly another white old hag. I saw the writing on the wall but at a store that I never had a problem with?
Okay, I dont know why you hire people who judge you quickly when I'm willing to spend money.
I figured the only thing I did wrong to offend her was my presence*skin color*
I'm here in SA, since I evacuated b/c of ike, my house gone.
Im staying with family with basically what I have on my back and fit in my car.
I wanted to buy a beautiful gift that cost a freaken $58.
You guys lost a customer. You can take your keepsakes and shove it.

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liljatmh42
Frewsburg, US
Apr 01, 2010 10:38 am EDT

My sister started working at a Hallmark when she was 18 and I was 16. At the time, that Hallmark employed a lot of younger women who were all very nice to customers. A few months later I started working at the same mall where this Hallmark was located, so naturally I spent a lot of time wandering around Hallmark visiting my sister or waiting for her to get off of work so we could go home. I actually really enjoyed shopping in there because you can find some cute gifts at good prices. So I started going to other Hallmarks if I saw them because I liked the store. But I noticed that although the Hallmark my sister worked at employed younger girls, most of the other Hallmarks didn't. 9 times out of 10 it was a group of retirement age women working. They weren't always mean but most of the time they were. I never understood if it was because of my age or what but they would follow me throughout the store like I was about to steal something and give me attitude when I checked out. Like it's that unbelievable that a girl in her upper teens might want to purchase a birthday card instead of draw one with crayons? After a few years I got annoyed with the behavior at the other Hallmarks and stuck to my sisters.. that is until her whole store got unexplainably "restaffed". Everyone there was fired or harassed until they quit and replaced by, you guessed it, elderly, not very nice, women. I don't know why Hallmark thinks this is the way to employ but they lost my whole family as customers and my sister has had numerous loyal customers come up to her in the last year and say they stopped shopping there to because the atmosphere wasn't friendly anymore. Goooo Hallmark.

ComplaintsBoard
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1:21 pm EDT

Hallmark hallmarks marketing decisions

I have been an avid customer of hallmark products, Lifetime movies, etc. for yearsssss. However, upon some recent develpments (changes) to your company's strategy, I will no longer buy your products, watch your movies, or simply go out of my way to avoid anything that is manufactured by your company. I have 2 complaints. I used to love to watch Lifetime, however, lately most of the movies have turned very dark and cinister. I enjoyed many of your movies and made sure that when I ordered channels, Lifetimes had to be at the top of the list. Now I avoid it. I could turn to HBO or any other R rated movie for trashy elements.
My 2nd complaint is your recent decision to print same sex marriage cards. (It hasnt even been legaized yet, what r u thinking? ) Anyway, from now on, anything that has your stamp on it will be avoided by my family and friends. Hallmark used to be a symbol for family friendly, now youre politically correct friendly.

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fsualum
, US
Jan 03, 2011 12:41 am EST

So annoying to want attention due to whom you sleep with! Gay people, just pick a card like the rest of us do...daaaaang!

Tammy Weyler
Tammy Weyler
Brooklawn, US
Jul 22, 2010 6:40 am EDT
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I am not on here to learn proper punctuation as a matter of fact i will not use any punctuation on this message if that is what you are worried about and i didnt say it was ignorant to disagree i said to boycot the company because of the cards the company is there to make money and why not give everyone a place to buy the right card

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Cooter Ray
Homer, US
Jul 21, 2010 4:26 pm EDT
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it is not ignorant to not agree with someone's life, Tammy, besides, you did not use proper punctuation while calling someone ignorant.

Tammy Weyler
Tammy Weyler
Brooklawn, US
Jul 21, 2010 4:20 pm EDT
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Really are you that ignorant, what if 1 of your children grows up wanting to marry someone of the same sex? would you disown them?
you are a [censor] it is 2010 grow up.

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5:57 pm EDT
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Hallmark movies repeated over and over and over again!

The hallmark channel and lifetime are my favorite channels, but I have a complaint; Lifetime channel movies are repeated over and over and over again! Also the hallmark movies are wonderful but there is not enough. That stupid Walker Texas Ranger and Murder she Wrote takes over the hallmark channel, I am so, so disappointed and I am seriously thinking of changing from direct TV!

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Hallmark came Out. Out with Hallmark.
Charlotte, US
Jan 07, 2024 12:44 pm EST

Hallmark would rather be woke and go broke than realize there WAS a reason millions of families watched their network. Hallmark used to stand out and above regular television where Hollywood shoved their agenda on viewers. The sentiment we hear often and will now join is, “Good bye Hallmark!”

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Anita Bawnghit
, US
Jan 02, 2024 10:47 pm EST

Look at all these [censored]ing whiny [censored].

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jeri72441
Dallas, US
Aug 27, 2023 6:56 am EDT

I paid for a full year of Hallmark movies & mysterys , but I'm unable to watch Hallmark on my TV since I changed internet providers from spectrum to Verizon..

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extremelyinsultedfan
Madison, US
Apr 30, 2023 10:32 am EDT
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Hallmark is showing tv movies all day that are Hallmark films but not at all the movies in FIOS listings or online HALLMARK SITE LISTINGS.

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extremelyinsultedfan
Madison, US
Apr 22, 2023 2:59 pm EDT
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Hallmark is under financial stress--aren't we all at the grocery or gas station, before we even pay anywhere else? That does not excuse lying about what movie will be, or is now, airing!

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Slinder
Elkhert, US
Apr 11, 2023 11:24 pm EDT

I used to be a huge fan of Hallmark. I have changed the channel.

I will NOT tolerate gay scene's in the movies you show.

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Unhappyhallmarkfan1
Fort myers, US
Apr 09, 2023 10:02 pm EDT
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Very disappointed in the movies the past few years.Acting has been so poor,seems like they are more concerned in pushing movies out, than the quality.They have NOT been on par with typical hallmark &please stop pushing lgbtq stuff etc.I have to see & hear enough on the news,i turn on hallmark to get away from that. Maybe a new CEO

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Display names all taken
Fl, US
Feb 18, 2023 5:56 am EST

Hallmark Movies are still having to loud of background music, Please help dissolve this problem

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Robertthe Bruce
, US
Feb 18, 2023 10:20 am EST

Our family is leaving our once loved Hallmark movies because they have decided to promote perversion. Hope your whole company goes under.

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willw118
Heath, US
Feb 16, 2023 1:02 am EST
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The Hallmark Channel used to be family friendly but not any more. Now it's just turned into another Woke channel pushing the LGBT agenda and the black and white couple agenda. I don't mind seeing a black and white couple on TV now and then but it's being shoved down our throats on practically every commercial and show.

Hallmark In-depth Review

In summary, Hallmark website is good place for finding greeting cards and gifts. It is easy to navigate and has many options for different occasions. Quality of products is high and there is good customer service. Now, let us look at details.

Website Navigation and User Experience

Ease of Use: Hallmark website is user-friendly. Categories are clear and search function works well. It is easy to find what you need.

Design and Layout: The design is clean and attractive. Layout makes sense and helps users to go through different sections without confusion.

Mobile Responsiveness: The mobile version of the website works well. It adjusts to screen size and is easy to use on smartphones and tablets.

Product Selection and Variety

Range of Greeting Cards: There is large selection of greeting cards for many occasions. You can find cards for birthdays, weddings, and more.

Availability of Gift Items: Hallmark also offers variety of gift items. There are options for different ages and interests.

Seasonal and Special Occasion Assortments: The website has special sections for holidays and events like Christmas or Mother's Day. It is easy to find seasonal items.

Product Quality and Design

Card Material and Durability: Cards are made from good quality material. They are durable and feel nice to touch.

Creativity of Designs and Messages: Designs are creative and messages are thoughtful. There is good balance between traditional and modern styles.

Gift Item Craftsmanship: Gift items seem to be well-made. They look like they will last long time.

Customization Options

Personalized Cards and Gifts: You can personalize many products on Hallmark. This is nice touch for special gifts.

Custom Photo Uploads: It is possible to upload your own photos for some products. This makes them very personal.

Special Requests Handling: Website mentions that special requests can be considered. This is helpful for unique gifts.

Pricing and Value for Money

Cost Comparison with Competitors: Prices are similar to other stores. Some items might be little more expensive, but quality is good.

Loyalty Programs and Discounts: There are loyalty programs and discounts available. This can save money for regular customers.

Overall Value Proposition: Considering quality and service, Hallmark offers good value for money.

Customer Service

Responsiveness to Inquiries: Customer service is responsive. They answer questions and help with problems.

Support for Issues and Returns: There is support available for issues and returns. This makes shopping less risky.

Customer Feedback and Reviews: There are reviews on the website. This helps customers to make informed decisions.

Shipping and Delivery

Delivery Options and Speed: There are different delivery options. Speed of delivery is reasonable.

Packaging Quality: Items are well-packaged. This protects them during shipping.

International Shipping Availability: Hallmark offers international shipping. This is good for customers outside the USA.

Return and Exchange Policy

Clarity of Return Policy: Return policy is clear and easy to understand. This is important for customers.

Ease of Processing Returns and Exchanges: It is easy to process returns and exchanges. This is convenient.

Customer Satisfaction with Policy: Most customers seem satisfied with the return policy. This is good sign.

Payment Options and Security

Variety of Payment Methods: There are many payment options. This makes it easy for different customers to buy.

Transaction Security Measures: The website is secure. Customers can feel safe when entering payment information.

Checkout Process Efficiency: Checkout process is quick and efficient. This is good for busy customers.

Corporate Responsibility and Sustainability

Eco-Friendly Product Options: There are some eco-friendly products. This is good for environment.

Community Involvement Initiatives: Hallmark is involved in community. They support different causes.

Etical Business Practices: The company seems to follow ethical business practices. This is important for trust.

Customer Loyalty and Rewards Programs

Membership Benefits: Members get benefits like discounts and special offers. This is good for regular customers.

Reward Points System: There is points system for rewards. This encourages customers to come back.

Exclusive Offers for Members: Members get exclusive offers. This makes membership more valuable.

Online Community and Resources

Interactive Features: Website has features like wish lists and reminders. This is helpful for planning and remembering important dates.

Educational Content: There are blog posts and guides. This is useful for customers who want to learn more.

Social Media Engagement: Hallmark is active on social media. They engage with customers and share content.

Brand Reputation and History

Company Background and Milestones: Hallmark has long history. They have reached many milestones over the years.

Industry Awards and Recognition: The company has received awards. This shows they are respected in the industry.

Consistency in Brand Image: Hallmark has consistent brand image. This is good for customer trust.

Overall Shopping Experience

Summary of the Buying Journey: Shopping on Hallmark is pleasant experience. From finding products to checkout, the process is smooth.

Comparison with Other Retail Experiences: Compared to other retailers, Hallmark stands out for quality and service.

Recommendations for Improvement: It would be good to see more eco-friendly options and maybe lower shipping costs.

Final Verdict and Recommendations

Who is the Ideal Customer for Hallmark? Anyone looking for quality greeting cards and gifts. Especially good for those who value good customer service.

Situations Where Hallmark Excels: Hallmark is great for special occasions and when you want personalized gifts.

Overall Rating and Summary: Hallmark is recommended for their quality products and service. They have good selection and take care of their customers. Overall, very good place to shop for cards and gifts.

How to file a complaint about Hallmark?

Here is a guide on how to file a complaint or review about Hallmark on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Hallmark in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Hallmark. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Hallmark on ComplaintsBoard.com.

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Phone numbers

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Website

www.hallmark.com

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