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Hair Cuttery / root color touch up

1 Sherman Ave, Evanston, Illinois, United States

I made an appointment for a root touchup; which I have done before at this location. Sherman Street, Evanston, December 28th 4:30. I had researched prices; Hair Cuttery is reasonable. $52 is the posted price and what I can afford.
The technician informed me as she was working that the back of my head had about an inch of gray roots... which makes sense; in between salon visits I do the touchups myself and can't reach the back.

When she checked me out at the register, my total was $72. Surprised; I asked her why the increase in price from $52; which was clearly advertised on the board. This was a full TWENTY DOLLARS MORE.

Her answers included:

- I had "a lot" of hair

- I had "at least two inches of growth". While in the chair, she said I had one inch

- Corporate had "raised the prices" (really? why weren't they posted?)

- She had to use "two bottles" of formula on me (at no point did she leave me to mix another bottle)

- After I repeatedly pointed out that NOWHERE was this "price hike" posted, that NOWHERE did it say "may charge more for"a lot"of hair", she said; OK... I will just charge you the $52 this time.

I feel like this price hike was completely arbitrary; I had gotten the EXACT SAME SERVICE with the EXACT SAME AMOUNT OF HAIR for the published price on a previous visit. I felt I was being taken advantage of. I left with a very negative feeling about my experience. I will not return. Prices cannot be changed at the last second because the technician felt she had to work a little harder to provide the advertised service.

This is not good business. This is not a good employee.

Hair Cuttery

Dec 29, 2018

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