Hair Club For Men, LLC — bio matrix removal and full refund
I went to hair club on Sunset Blvd in May and had consultancy with Alexander Gonzales he told me about the product Bio Matrix Procedure Alexander told me the cost of this procedure was 2100 and after this was done i would have to have my hair cut at Hair Club but no mention was made that every 4 to 5 months i would have to return and and have this product replaced or that i would have to use only there products so i went back in June 2011 to pay the money and have a test sample done. Prior to this this i spoke to Alexander on the phone who i ask can this procedure be done within 4 weeks as i had a wedding to attend he said yes but at the office he changed the story and said i will try as the Matrix takes up to 8 weeks to make, still no mention for the life span of the Matrix so come 18th of August 2011 i went for the procedure to be done after the procedure was over i was took to a consulting room to speak to a lady named Dora about my procedure and the care of it and then only was i told of the fact that i have to use only their shampoo and i will have to come every 4 to 5 months and have this product replaced at a cost of $1500 plus or go on a monthly plan. The monthly plan was monthly installments and i would pay 250 plus every month. I was not told of this on my first initial consultation. I was shocked why was i not told of this on my prior consultations? She could not answer and she just tried sale lines.See the Top 10 Worst Complaints in Los Angeles, CA she said that the monthly plan isn't so expensive as she herself spends this amount on her own hair every month. And i told her if had known of this cost prior to the procedure i would've had it done. I have 3 kids going to university and i cannot afford these maintenance costs she said what do you want me to do i said remove it today please and she said no go home and speak to your wife and come back the next day, so 19th of August 2011 i returned to have the Bio Matrix removed she said she would shampoo it for me and also style it for me i refused and she said that she couldn't remove so soon due too the solvent being so new it may cause damage my scalp. She also said we will take it off but we will not be able to give you a refund so i then spoke to Alexander Gonzales who i asked why did you not tell me of these extra replacement and maintenance charges his answer was you didn't ask me so i didn't tell you, his compromise was i will give you a free Matrix for the next time, i refused as i felt the trust had been broken we spoke also that you signed a contract mentioning in spall print the $1500. But the contract did not mention the life span so i want my money fully refunded and the Bio Matrix removed which they have agreed too and i had an appointment for that on the 23rd of August 2011 to but now they cancelled and have set a new date for the 24th of August. I feel as if i have been robbed and this problem seems to be occurring a lot as there are many complaints concerning this matter on the internet with the Hair Club For Men, LLC.
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