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Gymboree / customer service

1 US, United States
Contact information:

I cancelled my order for which I got cancellation confirmation email also after cancelling the order and it says "your order has been cancelled". 10 hours later I got another email which says "your order has shipped" I called customer service and rep. Told me that its not cancelled and even its not in the system records that I spoke to someone for the cancellation.

I forwarded that cancellation confirmation email 4 times and spoke to 4 different customer care reps. But none of them was able to see my emails. How surprised or shocking it is. I was getting replies (Which were not relevant to my concerns at all) for those emails from these people:

1) angel
Gymboree customer care

2) mary ann
Gymboree customer care

3) cris
Gymboree customer care

But replies were so different from what I was asking.

Unfortunately I am stuck and this order is forcefully sent to me by gymboree.

And the first customer care representative told me that if in any case she is unable to cancel my order I can refuse to recieve it and gymboree will get the package back. After this process I will get all my money back.

But the last rep keran told me that if I refuse the package I will not anything back neither the package not the money. Gymboree is misguiding its customers.

What if with the incorrect information I refuse to take the package and I loose package and my money both. Who will be responsible for that.

Jan 2, 2018

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