Gexa Energy / Unwarranted Rate Increases
GEXA raised my rate from .158 to .1904 in the usage month of October, 2008. I could find no other electric provider in Texas that raised their rates during this period, especially by over .03hr. When I called them and asked why, they said it was due to their wholesale cost. When I argued with them that no other company in Texas raised variable rates and in fact most lowered them, they said there was nothing they could do and under no circumstances would they adjust my bill. I also reminded them that Reliant's rate (which GEXA claims is the rate they try to beat) is currently at .116, but that made no difference to the supervisor I talked with. I have since switched my service, but still find this to be unfair and usurous treatment. What do we have other than the company's word that their wholesale cost went up enough during this period to warrant such an increase? I also noticed they dropped their variable rate plans in my area coincidentally with this unwarranted increase. My suspicion is this increase was their way of getting me to commit to a fixed rate. Why not just ask me to switch instead of using such underhanded tactics?
Likewise, not only would I not recommend GEXA, I will make it known anywhere I can that this is not a company to do business with.
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