Getmein.com / overcharge on tickets!
On Tuesday I tried to book tickets with the above company, after putting in all my bank details and pressed submit it came up with transaction error so I tried again and it came back with transaction declined, after checking my bank account on line I transferred money over from my savings account so I could try again as I thought this company offered a good deal on the number of tickets I wanted and had the date available that I wanted. After doing this i went back onto getme in.com and entered my details again, it came back with transaction error, i thought it might be a credit check with my bank and thats why the transactions were not going through so I decided that I would get in touch with my bank to see if there might be a problem with my card. Not too long after I had a telephone call from an adviser Get ME In telling me that she could see that I was having problems online and asked me if I still wanted the tickets, I was pleased at this point so said yes please take my details she said she would ring me back to let me know whether the payment had gone through. Five minutes later she phoned to say the payment had been authorized and tickets would be sent out.
When I went to my bank yesterday and ask for a bank statement as I thought my balance was wrong it showed that Get Me in had charged me three times for these tickets. I phoned them explaining what had happened and they said I would need to wait 3 working days for the money to be put back into my account. I told them that this was not good enough as I had direct debits set up and because of their error would be charged £30.00 for each time each company tried to take money out of the account, also companies chasing me for payments. I am also a mother of two and because of their error it has left me seriously overdrawn, unable to buy food or pay for creche this week.
I would like an explanation as to why this company would take out this payment three times, especially when the adviser I spoke to could see clearly that there was an error from my trials on the internet. Not once did she explain that it had been approved previously and would be refunding the additional money that had been taken out, instead she took money out a third time! I have tried emailing and phoning the company but to no avail!