Geisinger Health Systembilling department heather

I called to pay my bill and see if there was any other bill to pay for my son. Heather would not tell me if there was any other bill and told me I am not listed as a responsible person on his account. She did confirm for security that i knew the address and name and birthdate and account and bill #. I am his dad and it is my insurance he is listed under and I am paying for. Hellther offered no relief or understanding or way to resolve this. She was cold and heartless with no people skills. Keep in mind i was calling to pay Geisinger money... So there are in paid bills because of Heather. Reisinger please take action on your employees who give your customers a terrible experience or have sub par skills or don't care about their job.

Jan 29, 2018

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