Geek Squad
Reviews and Complaints

I just had a similar problem with best buy in melbourne, FL ...they won't get anymore of my business or my family or friends business. I took my laptop in because it wouldn't start up. They charged a 70.00 diagnosis fee. I wanted them to retrieve the important files off of my computer so agreed to the 70.00 diagnosis fee and a 35.oo retrieval fee. Paid it up front as requested. They then told me it was a virus caused my hard drive to go bad and said the data was not retrievable. and that hard drive and cost to fix this was too high and said to basically get a new laptop. Took it home and went back and bought a new laptop a couple weeks later from them. Well my sister came to florida for a visit a few months later and she works on computers. I told her the problem so she looked at it and in a couple hours had it up and running and all the data was still there and retrievable. Hard drive working just perfect i had gotten into some malware she was able to run trojan remover and it started up after reboot and has been running ever since. So then I made a trip back to best buy mad because i was told my laptop couldn't be fixed and i went out and bought a new one. They felt they didn't owe me a thing. I felt they owed me the diagnosis fee back and an apology for there incompetance and maybe even a little discount on the new laptop i bought from them that I really didn't need. Instead they said i got what i paid for.

yep - If you like waiting 4-5 weeks until your TV gets fixed...then the GeekSquad is for you. My Panasonic 50" Plasma has broken twice since I bought it in Dec 2008. Both times, it takes 4-5 weeks to have a working TV again. It's STUPID!

My Samsung DLP broke Sunday. I called BestBuy because I bought the TV there and was connected to GeekSquad. TV was of course a few months out of extended warranty. I was told the service call would be $150, (which I thought was rather high), whether they fixed the TV or not. However, I agreed to the charge because they said they could come the next day. I sat home all day today waiting for my 1 to 4 appointment. I called about 11:00 and was assured the repairman would be at my home between 1:00 to 3. I called back at 3 and was told maybe he was running late. I called at 5:00 and was told they had rescheduled my appointment for a date over two weeks away! I asked who rescheduled and why and was not given an answer. I told them there were enough other repair places in town that they could cancel the appointment entirely as I was not waiting two weeks, with no guarantee they would even show up then! From everything I have been reading on the internet, I'm probably lucky that they DIDN"T show-up. Who knows how long it would have taken them to order the part and come back to install it!

I am in the same boat. Waited five days for them to come out and tell me they need a part. Then I get put into the cue again and have to wait over a eek for them to come out and put the part in. Several calls to Best Buy have not resolved it. They have twice told me that a Supervisor from the service department would call me back. Haven't got a call yet!

Oct. 13, 3:31 P.M. - My husband & I dropped 46" Sony Bravia television off at Best Buy store #807's Geek Squad for repair. The television only had minor problems warming up when it was turned on. We paid 34.95 on our visa debit card to have television shipped to service center. We were told we would be contacted when they found out what repairs were needed. Probably take 2 weeks.
We were only given a receipt, no service number.

End of Oct. - called back & "agent 1" thought that we had a 19" television. I corrected him and he said that our television was at the service center and that they must be ordering a part and that's what was taking so long. They would call us when they found out. No one did

Nov 5th - Called Agent 1 again because wanted to check status before going on vacation. Agents had no record of our television being dropped off. Was on the phone with them all morning back and forth and they could not find the location of our television. Agent 1 said a manager would call me about the situation that afternoon. No one called.

Nov 13th: Got back from vacation & called to check on television. Agent 1 had finally located the television, still sitting in the stockroom of the store. He said they would ship it express, and have the service expedite the order. He said he would call me when they shipped the television. He never did.

Nov 20th: Called to check on television. Waited for an hour on the phone while a different agent went in the stockroom to try to find out if the television had actually been shipped or not. He finally said that it had been shipped to the repair place and that it should be back on the 21st or 23rd. I told him that I was not contacted about the cost of any repairs that needed to be made on it. He said not to quote him, but that he thought since I had gone through so much trouble that the store had charged it throught their account and there may not be a charge for repair. He said that someone would call me when the television came in. No one called.

November 28th: Called to see if television had arrived. There was no record on the computers of it being back from service. I told them that I was told it was supposed to have been in on 21st or 23rd and they were supposed to call me. The agent said they would call me back in about 30 minutes. After 2 1/2 hours of waiting I called back and was told that our television had been in for a week, and that the charge to repair it would be 2100 dollars! I told them that no one had contacted me from the service center about repairs, and no one had called me to let me know that it had come in. They said that the service center returned the television because they weren't able to contact us, and the agent himself said he didn't know if that was true. They want me to pick up the television on 11/29 since I was not willing to pay the 2100 dollars to repair the back LCD panel that had gone out.

Nov. 29th - I called best buy and asked to speak to the manager of Geek Squad. They called me back and listened to the story that I had told you. I was very polite and asked if there was anything they could do to make me feel better about this situation. He said that "What did I want him to do to make me feel better? He would not replace my television, and there wasn't anything he could do." I told him I felt like I was mislead about the whole repair situation, and felt like my family was extremely put out because we had no television for two months and have been paying for satelite and HD television that we cannot use. He offered no solutions to my problem and did not even apologize for the way I was treated in this matter.

Still polite after all of that I am a German woman in Germany they would do something real bad against the company.Tip go to Craigslist they are so many people out of work they can fix Things and charge you less.
I got my Car mechanic from there.

Sibylle

Wow even if he thought you were being a dick, that's still messed up

I'd call the cops on his @$$.

after reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. my computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. then i went to put my compact card reader in the usb port (a day later), and nothing happened. i called geek squad to find out what happened and they said i would need another appt (4 hour window) but there were none available for about 5 days. last wednesday, i sat home from 4pm until 7:30 pm when a dispatcher (not even the person who was supposed to come here) said he was running late and that i would have to reschedule because he doesn't work after 8pm, but there no appts again for another 5 days. i went to best buy (where i had paid $189 for the service) and they said there's nothing they could do. i finally had someone here today (yes, on a beautiful saturday afternoon) and after an hour or so, he said he couldn't fix the problem...all i needed was for a program to be reenabled. bottom line, i cancelled the charge on my cc, had a friend come over and restore it back to an earlier date...why didn't the geek do that?
THEY SUCK!
just go to craigslist and find a computer techie who's in college (at least they could use the money.)

I brought a computer in for a clean sweep of the hard drive to get it set up for AV server at home and they diagnosed that my motherboard was failing. Nothing they could do and I should buy a new computer. I took it to another independent shop and it was a failing video card causing the symptoms and it cost all of $69 and the computer is fine now. I tried to recover my "diagnosis" fee from Geek Squad and they have refused and haven't responded to my complaints on their website. I just filed with the BBB. I cannot justify paying a dime for a completely incompetent diagnosis that cost me more money (yes I bought a new computer prior to the second opinion) and it was flat out WRONG.

Geek Squad is contracted by Best Buy for in home TV repair. When my Sony 46" HDTV broke down for the second time in less than a year Best Buy told me to call Geek Squad for service. I called them and they showed up 10 days later. The technician then told me we Americans complain too much. He then told me he had to order a part. 10 days later I called Geek Squad again. They had no record of any service or any parts order.After 26 minutes on hold I spoke to a supervisor. He said he would call back with an answer. No call. I contavted the Better Business Burea and they said they have dozens of complaints against Geek Squad and Best Buy.I think I'll hire 50 homeless people and picket Best Buy and the local Geek Squad office.

Hi
This is how I feel about geek squad. They are stupid, they don't know anything about computer. All they do is using a cd call MRI, to do diagnostic. If the cd say bad hard drive they call customer and translate that over the phone, of course the CD cannot talk therefore someone must make the call. Also they don't fix computer at bestbuy everything is sent out to a service center or connect to johnnyutah(remove access) All they do is connect your computer to the internet, and someone else will fix it.

Everybody have access to your personal information.
You will be better taking your computer to McDonald restaurant to be fix and no to GEEK SQUAD.

With craigs list, you could be getting a person who is a geeksquad reject.
I have seen bills for $700 for virus clean up and they finally formatted and lost the guys wedding photos. You got off easy.
Its hard to find good computer help.
If you ever need help again, I have a reference, http://www.GuaranteedPCFIX.com/news and we can make your PC boot up 2 times as fast, run faster and keep it protected for a year, guaranteed.

We are looking to advertise, do you think this web site would be a good idea? (like the above ad for "Zprotect")
I would like to find a place to get the client before they get burned, but it may also help them appreciate us more after dealing with others.
I am thinking that if I advertise here, people would be more confident and that if we did not live up to our claims, they would have a place fight back.
What do you think?

Truly a complaint, Expensive and Dumb! Did you ask for proof of "policy" stating to install Vista? I'd file a small claims lawsuit for this one. If your opersting system was not Vista and you signed no authorization asking to have it installed, you DON'T have to pay for it, and damages from losing the warranty and other things should be compensated. I would not have gone back there for hard drive failure if they botched up the OS earlier. Also, a graphics card is easy to install yourself and does not void any warranty. I'm wondering who told you the factory warranty was voided? If it says YOU can't do certain things or it will be voided, that doesn't mean if you in good faith asked a professional place to do some work on it that anything THEY chose to do will void it. They should pay you the cost of the current value of the computer at the time they messed up.

I made the mistake of calling Geek Squad. The lady said Oh We can get it fixed over the phone. She told me I had to pay before they did any work. I paid $182.12. I was connected to their agent for four hours or longer. When suddenly they hung up the phone. I called back to get the agent back and they said they didn't know who I was talking to. She couldn't even tell me what they did. They really messed my computer up. I could not get the internet and even my computer wouldn't print. I told the lady this and she said they would send someone out for $299.00. I said why won't you refund my money. They said they were only going to refund $100.00 they rest was for diagnostic charges. We argued over 20 minutes before they finally said they would refund our check. I had to say I would sue them because my computer was worse than before. They do not know what they are doing. Do't ever let them do anything with a computer or you will have lots of trouble with a computer not fixed and will pay money for them messing up your computer.

I can beat all of that. Comcast decided to contract them out when we got the cable/internet/phone deal. I work nights, so I needed an afternoon appointment or later. He started calling us at 8 AM, trying to get us to agree. Finally, he just showed up at 10:30 unannounced. He didn't want to use our crawl space, which was fine with us. We hate to use it, so we aren't going to force anyone else to. However, he decided to put the cable on the wrong side of the house.

The side he put it on is between our house and a BAD neighbor. We just have a narrow space between houses, and their kids are always pulling stuff, like drain pipes, off of our house. A month later, we're still surprised they haven't managed to remove the cable. Of course, the job he did was pathetic. Comcast has had to come out THREE times to redo various connections, including what ever he did up on the pole.

One of the problems was with the phone. I have my 90 year old grandmother here. We need to have a valid phone at all times, just in case we need 911. Thankfully, there are two cell phones in the house, since we were without our Comcast number for awhile. We still have problems with one of the phones.

And then we come to the best of all. The computers. He was refusing to set up my desktop at all. He even claimed that a) no one told him we had a desktop; b) Geek Squad (the company) doesn't work on desktops. When I told him I wouldn't sign off on his paperwork without the desktop, he did something with the LAN card set up, said it didn't work, and told me that he would have to charge me $100 an hour (he would charge, not Geek Squad) to work on it.

So I told him I'd just try to run Linux and see if that would help. He gave me a dirty look, then stopped working. He said the laptop was set up, and that's all we needed. He also left our second TV unconnected. He told me that I could do that however I wanted. I still wouldn't sign off, so he said he needed something from the truck. He left me upstairs to hook up the TV, and got someone else in the family to sign off before he snuck off.

Still not convinced that the computer was the best part? Well, there's more. He didn't actually set up the laptop to use our connection. That would have taken effort. Instead, a neighbor had an unsecured account in broadcast range, so he just tapped us into that. Technically, that's illegal. But then, so is trying to bully a customer of $100 in cash for what Comcast / Geek Squad paid him for.

So, to sum up - The idiot wired the wrong side of the house, because it saved him five minutes of work, did a half-@ssed job with the cable, resulting in it being redone by Comcast at their expense, messed up the downstairs TV (took the DVD & VHS off line to save time), gave us what was obviously a used cable box for On Demand (it had to be replaced the next day), a used router that had to be replaced, messed up a desktop (for the record, the LAN worked with Ubuntu Linux), and set up an illegal connection for our laptop. Then after all of that, he expected us to be stupid enough to give him a $100 tip to finish his job.

Yes, I would recommend Geek Squad. To everyone I don't like.

I took my (fairly) new Toshiba Laptop to the Geek Squad to have a virus removed, with all the confidence in the world that this well known company could solve my problems.
From all I've heard of this company it made all the sense in the world to go there.
I took it in on a Tuesday and over a WEEK later I still hadnt had my machine back.
I had to call the store to see when I could get my fixed computer, they tossed around the phone from person to person as though they were playing hot potato and I finally spoke with a "member of management" (who had to be no older than 18) who informed me that my computer should be ready within "a couple days".

This was ridiculous.
Finally nearly 2 weeks later I got my computer back (after paying nearly 300 dollars).
THE VIRUS WAS STILL ON THE COMPUTER!
Are you kidding!?

A coworker of mine told me about a site he'd used called www.SecureRemoteSupport.com
He said they were a smaller company but very efficient and friendly.
These guys answered my call on the third ring, spoke to me so I understood what they were saying and provided me with unbeatable service.
My computer was fixed within two hours and I havent had any problems since.
If any problems arise I know who I'll turn to.

i only been a geek squad member for a short time. I can tell you that you have every reason to be angry. the geek squad are not certified no formal schooling nothing. the agent gimmick is a rouse to get you to buy. I can also tell you that geek squad does not know how to do a spyware/virus removal. they hook your pc up to the internet and let some yahoo from india fix it. its called agent jonny utah. so there goes your privacy. also if you want pictures on how the back room where ur computer is stored or material that u have a warranty is kept i will be more than willing to show the public what goes on behind closed doors

i GOT TOSHBIA LAPTOP FROM BESTBUY I TOOK IT UP ABOUT 4 TIME STILL HAVEN'T GOTTON IT FIX MY BATTERY WONT CHARGE UP AND MY TRACK PAD DONT WORK AND THE Y SAID IT DONT COVER THAT AND I GOT 3 YR WARANTY ON IT.Geek sqad sucks

Don't trust your computer with a "big Chain." Look in your yellow pages for local shops - the small guys who actually care about their customers and who often work much harder to help you out.

As another customer with a poor service situation from the Geek Squad, I am appalled with their system of service. A year ago I bought a computer and ordered in home setup. Appointment and time is setup then the "agent" never shows nor do I receive a phone call. I called their 800 number and found that I wasn't in the system. Local Best Buy got involved and covered the problem - the next day. Again I buy another computer several weeks ago from another Best Buy store, they setup a home visit with appointment, time, etc. Exactly the same - never showed, never called. I contacted the 800 Geeks, gave them my order number and again, I'm not in the system. This was Saturday. Best they could do was Wednesday. I contacted the local store, explained my experiences and simply said what I've been told is unexceptable. Overall I've wasted a whole lot of hours with these people. The store sent out one of their counter people to do the setup the next day.

I cannot conceive how a company (Geek Sqaud) based on service can function in this capacity let alone last. I have not recieved any explanations or apologies from corporate Geeks. I am personally in the transportation business and dispatch trucks from the midwest to the west coast at 2000 miles. We are consistantly 99% on time year after year. We deal with driver hours, logs, weather, traffic, machinery (tractor/trailers) etc. Far greater complexities than scheduling Geeks in a local environment. Perhaps they need OUR system software. Also being in the service business, we ALWAYS call if running behind or need to reschedule.

Although their agents do a good job once they arrive, I would never use them again because of the inconvenience of their service - saying it nicely. Oh yes, no way yet that I found where I can send a complaint to corporate Geeks.

Hello,

I am a former geek squad employee and boy was I glad to leave these scammers. I left a full time job with full health benefits for a contract job with no benefits, just because i didn't want to be part of that sicko business of over charging people. Geek Squad/Best Buy inc. are crooks and deserves to be bashed in the public. Their number one agent in the Atlanta market/district does not even know a simple technical acronym about wireless networks he sets up every single day for over a year now. Instead of typing WEP, short for (Wireless Equivalent Privacy) he puts WEB key in all his notes after configuring a simply wireless network for a client for $159 dollars for 20 minutes of work. He has no formal education, no technical background, just training from Geek Squad on how to rob innocent people. Is this the technician you want to come to your house to configure your network? This "agent" who has also trained another agent on how to also rob people on the other hand is a little bit more technical, they are both very quick to tell clients that their computers are infected with Trojans and viruses. Geek Squad provides the agents with these little programs that finds cookies, and what we are trained to do is to tell people their computers are infected and then jip them out for a hefty $249 for their ADR (Advanced Diagnostic and Repair) and then to add protection software plus labor fee of $29 per install of each program that you just run the CD and click next, next, next. I have evidence to show how and who over charges client's not only for their high price labor but "agent" actually double charging clients for one service.

I have had terrible customer service with merced best buy (their name not deserving of legitimate capital lettering). I bought a laptop 3 days ago, I paid for the whole shebang.. the $279.99 2-year accidental warranty, and the $159.99 "full proof" service plan, plus other add-ons almost equaling the same amount as the laptop unit itself. Today, I go into the store because they spelled my name into the computers main user profile, and after hours of trouble shooting, I decided there was nothing I could do to change it.

I go to their store for assistance on such a seemingly minor problem, keeping in mind that I am already upset that they "milked me" into purchasing their full proof service plans and warranties and yet after all the money that I had invested in their packages, the least they could do is pay attention to detail and spell my name correctly. Even if it was a mistake and they would fix it immediately, I could understand.. but nooo. After informing him that I had already run specific procedures in trouble shooting the problem, the supervisor who goes by the name of "Spentz" (perhaps short for Spencer) blatantly ignores me and continues to perform the same unsuccessful procedures that I had performed, as if I am some kind of ill-educated "idiot". He tells me it is a "pain in the butt" problem to fix the misspelled name that they input into my system. Now, wouldn't anybody agree that, as a matter of principle, if someone is paying 400 plus dollars for best buy's services, the least that they can do is be a tad bit more attentive to detail, and spell the customer's name right to prevent it from becoming too much of a "pain in the butt" problem to fix? Then he has the nerve to tell me that he has to charge me to service a simple name change. ARE YOU KIDDING ME?! I told him hell no. Their carelessness was their fault, and I refuse to pay money for their IGNORANCE.

It was a small problem in reality, but a major problem in principle. They have not fixed the problem. I took this computer home and I am using it to write this complaint. Wasting my time to complain to a forum. I could be sleeping. But to whom it may concern, yes... you should know. I am debating on returning this computer and saying, "### OFF". After some rest, I will decide tomorrow. Maybe Circuit City is better.

PS. To that poor old man "Spentz". Don't think for a second that you have had the honor of receiving any form of anger or spite from me. Talking down to me as if I am ill-educated? I am a 4th year Electrical Engineer at Cal Poly San Luis Obispo for the Class of 2009. The highlight of your career is being a "supervisor" for a best buy... IN WHO-THE-###-KNOWS-WHERE-MERCED. I take comfort in the fact that you're older than dirt. You will die in a decade at best. Thanks for your service ###!

I agree with everything said. I also had a runin with the MERCED BEST BUY. Their customer service is horrible and if you do get service from someone nine times out of ten they don't even know what they are talking about or they tell you something and then when you go back to get the help they promised the person that told you what help you would get if you purchased the item "is no longer with us". I have been lied too by them after being a good customer since this store opened. Buying 2 computers and several digital cameras. I wouldn't buy anything there ever.

They must train all these people the same way. I have filed a small claims suit locally in Santa Rosa, CA - I took my laptop in under warranty to have the fan checked. They instead removed the hard drive and destoryed it.
I worked for months to get someone to call me back and have NOT heard a word.

If you need to know the agent for service - I will send it to you so you can sue them too.

I have ordered I phone 5s in BestBuy and it was 8k and manager spoke to me in Watsapp and said it's free delivery also and after I paid 8k Dey started asking me daily 5k to pay dem till today I have paid 26k to tht product and I still didn't receive my product if ask no respond from tht manager I have all the payment slips which I have made to him product costing 8k but he collected 26k from me and still no delivery off order I want tht manager to be punished and I want may money refunded below are the details of my order and the manger detials

After the 30 day return period, if you did not purchase an extended warranty or replacement plan from Best Buy, you DO need to contact Microsoft directly for warranty repair.

You were well outside the 30 day return limit; the store was not obligated to exchange or return the unit.

The fact that you did not understand this or don't like this is not Best Buy's fault.

Microsoft provides a 1 year MFR warranty, and has had a site up for years that allow for inputting the SN and requesting a box/label to ship in a defective unit for repair.

The Geek Squad (Best Buy) has had my Apple Laptop now for over a month...why? Originally the issue was that something was loose and moving around inside. This issue was repaired and returned to the store where I was told it was fixed and ready. When I went to pick it up somehow it came back from service with the LED Screen and Left side of Chassis case damaged(presumably from shipping) the attendant tried to cover it up by placing the Service order over the damage! I returned it not accepting the damage done to it. It was again sent out for service and came back with a new top case and display but, it also came back with the left hinge loose or not put on the correct way. I did not accept and again it was sent out only to be returned with the now bad RIGHT hinge and monitor damaged (buckled in the center! I am not accepting this crap! It states on the Service Order that the computer went in in "like new" condition (it is approximately 2yrs old, never had an issue with it other than the loose part to which the ODD was replaced) and that all HW diagnostics was passed and would be tested by Quality Assurance prior to shipment back to the store. In the meantime my oh so expensive Black Tie Warranty has expired while in the care of the Geek Squad...I have asked to where it was being shipped for repair all these times and was told it could not be revealed. I am asking for a total replacement from the Best Buy Store with the transfer of the contents free of charge. Is this an unreasonable request? It has interfered with my ability to preform my job(i.e, no access to needed info.) w/ the original issue it would not allow me to back up/copy information needed to carry out my duties in a timely manner. I would also like to initiate a complaint to Apple as to the "service" given by the Geek Squad? I need this computer back in good working order...and have no idea how to accomplish this, the Geek Squad has been unsuccessful in their attempts to remedy these issues! Don't think I will EVER be buying their extended "in-house" warranty again!

DO NOT, UNDER ANY CIRCUMSTANCES, TAKE YOUR ELECTRONICS TO THE GEEK SQUAD! They haven't the foggiest notion of what your problems are, much less how to fix them. When my $1200 HP suddenly died, I rushed it into the Geek Squad. After all, I purchased it from Best Buy (another story!). I have a lap top to use as a back up, so I wasn't concerned about speed. A week later I was told that, basically, my machine was dead, that it had so many problems it simply could not be repaired. That sounded fishy to me, so I took it to someone who knows a bit more about computers than I do.

"Your hard disk died, not the whole machine."

The GEEKS could not tell me that it was simply a matter of replacing the hard drive in my computer. When I returned complain, no one there could respond. Again, they didn't have a clue.

And don't bother to fill out their on-line "tell us how we did" survey. When I down graded them big time, it got kicked back to me as "undeliverable" four different times.

In November 2007, I purchased a front loading LG washer and dryer. Because of the electronics, I also purchased an extended warranty from Best Buy. About six months after purchasing, the dryer stopped drying. I called the Geek Squad, waited a week for them to come out, and then waiting another week for the parts to be delivered. In January 2010 I started getting an error message on the washer. The manual said, "Unplug the machine immediately and call for service." I did. I waited another week for the service appointment. I was told, "I found a loose wire. It's fixed." Three weeks later, the same error message. Again, I waited a week for the appointment. And of course, the error message wouldn't come on when the repairman was there. "Nothing wrong."

Around March 1, my washer stopped completely. The same error message. I suspect the error was a common one and they knew what needed to be done, but... Again, the Geek Squad couldn't come out for a week. I told the Geek Squad service coordinator that this was an on-going problem and couldn't they please just bring the parts when they came. But, no, of course not. The guy shows up without parts. "I'll have to order the parts." and "I'll call you." No call. Finally, almost a week later I get a phone call saying that a service person would be at my house between 8 a.m. and 8 a.m. "Great, " I thought, "I won't have to miss much work." A little after 8, I get a call from a person who told me the appointment was from 10 to noon and he couldn't help it. So, I plan to be at home. At 12:30 I call the Geek Squad and find out that my appointment had been canceled because the parts hadn't come in. Hmmm, I wonder why I got those confirmation calls when no one had bothered checking to see if the parts were in.

I asked for a supervisor. "I've now missed a full day at work and I haven't had a working washer for two weeks." They were sorry, but they couldn't schedule another appointment for another 10 days if I wanted Saturday service or 8 days if I wanted to take more time off work. I demanded that someone come this Saturday. in 4 days. "I'm sorry, but the repairmen only work every other Saturday."

As I see it, the Geek Squad owes me. I've taken a total of two days off work waiting for them and will likely take another half day. The words "I'm sorry for the inconvenience" seem hollow, don't they? I'd rather hear, "We blew it. What can we do to make this OK for you?" A gift certificate? Another year of free warranty?

We were up for new phones. Instead of getting our phones directly from Sprint we went to Best Buy instead. We got three of the same phone, and purchased the Geek Squad service agreement for all three. Thank goodness we did, as we have had nothing but problems with two of the phones - overheating, text messages randomly auto deleting, randomly shutting down, freezing, charge portal malfunction, loss of audio and microphone, GPS not working, etc. Each time, they give you back another refurbished phone with yet another problem. Most recently, my husband just got his phone back from repair and it had not been repaired. He went back to the store and the associate refused to send it back to Geek Squad and blamed it on Sprint's network which had nothing to do with the phone malfunction. Curiously the third phone has had no issues. We believe that the other two phones were not new at all: they were refurbished phones stuck in a box to make them look new. Geek Squad either does not check their work before sending the phones back, or they don't know what they are doing. Either way, completely unacceptable. When I called to complain, I told them that I wanted the repair records for the phones. When asked why, I told them that I planned to resolve the issue through legal means. They then repeatedly transferred the call and put me on hold. I got fed up and emailed them instead. That was almost three weeks ago, they still haven't responded, and I sent them another email this morning. This is the first time that I have ever had a problem with a cell phone. The next time, I will purchase my phone front Sprint, like I have always done in the past. At least I will know that the phone will work. I will never do business with Best Buy Mobile / Geek Squad again.

I am not the most knowledgable individual when it comes to computers, although, I do know enough to realize Geek Squad is not who they want you to think they are. Geek Squad wants you to think they are your friend and that they will be there to pick you up if something happens to you. This is NOT TRUE!

I purchased a computer and a service plan with Geek Squad. They promise to fix your computer if something goes wrong and replace your computer if the promblem continues. Once again this is not 100% True. They will not fix your computer for free if you have purchased the service plan and you have a virus. Lucky me, I don't get viruses. But my computer has been serviced over 6 times for the same problem, they replaced the hard drive twice, they have told me that nothing was wrong with it twice, and they reformated the OS (operating system). Every signle time I send it to geek squad its for the same problem yet they are screwing me and not replacing my computer because they claim that I do not have 3 legit or "qualifying repairs." This is BULL ###, they are just running in circles until my service plan ends and they don't have to worry about me anymore.

I have called Geek Squad and Best Buy multiple times and nothing ever happens they just tell me that they cant do anything because there has not been 3 qualified repairs. That is redic, they have had my computer for longer then I have and now the service plan is running down and they are just sitting back and not being much help.

I am in the process of getting my computer serviced again. If for some reason my computer is replaced I will re-post letting you know that they have fullfilled their duties. But I still do not think I will ever use Geek Squad again!

I was HIGHLY disappointed in my service last month at Geek Squad. I spent almost 100 bucks for nothing. I brought my business laptop into Geek Squad because it intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots. I thoroughly explained the situation to them.

After waiting a week, got a call from the squad. Called back 14 times in two days, waiting 10 minutes + each time, but never got anyone on the phone. I finally drove over, stood in line for 1/2 hour, only to find out they the extent of their find was: They had done a scan and found some cookies & data miners on my computer. Big whoop, I do that every week with adware.

Then I asked, "so why does the computer intermittently not start?" Get ready for this...

THEY HAD NO CLUE. THEY HADN'T EVEN REPRODUCED THE PROBLEM. The guy had to go read the file to find out what I was talking about. 100 bucks, and I left with a computer that still has this same problem THAT I REPRODUCE EVERY DAY. In my opinion, this is the poorest service I've EVER experienced. I literally paid 100 bucks for a problem that the "geeks" couldn't even reproduce, which I reproduce every day. 100 bucks gone, only to be back at the same place I was before, with no answers or hints as to what's wrong. Wasted time and money.

The rep was less than empathetic; no offer of recompense was given, just "see you later, next please." I have a very poor image of Geek Squad at this point. When I have a great customer experience, I make it a point to tell everybody. The same goes for lousy customer experience. I feel it my duty to warn all friends, family and colleagues of my bad experience at Geek Squad and no attempt on their part to make amends.

They have had my laptop in for repair for three months and it is still not fixed. It's a long story, but to get to the point there is no way I'd ever buy ANYTHING again from Best Buy. they are horrible and so is Geek Squad. Very rude and they have no interest in making the customer happy, you are lucky if the managers return your call.

They sold me a lemon computer, and are wasting my time endlessly without result. I won't buy a Gateway computer again either - they are an endless wave of frustration also, and the computer I bought had all kinds of problems. They even lost my power cord and were very rude when I demanded a replacement after hearing nothing from them about it.

Bought Desktop from Geek Squad. Was told would be a free hour of computer hook up and then $99/hr for additional time. Service man was not prepared at all. He unhook my old computer. He did not have two cables needed to do his job. At end of job he asked if I wanted my old data transfered. I said yes and he had to hook back p my old computer to trasfer data. I had to furnish him two of my own cables I had from old computers for him to do his job. Took him
2:45 mins to do his job. I was charged a additional $173 for him to hook up my computer. Was a big rip off. A person that knows what he is doing, would of not took that long and had all the cables to do his job. Will never buy anything again from Geek Squad. Buyers, BEWARE!

Well, I have now had two scheduling snafus with Geek Squad. I live in Manhattan and had to call three different stores before I could get a Geek Squad person to schedule the initial appointment. The scheduler at the 5th Ave store was obviously not trained as she had to keep putting me on hold to ask someone else questions. After 20 minutes she scheduled my appointment. The day of the appointment arrived -- Geek Squad was a no-show and never called to inform me of anything. Afterwards, the store told me to call the 800 number, which I did. Rep on 800 number told me my appointment had been inadvertently cancelled in the system. So, I rescheduled for today and waited home for 4 hours on a Sunday afternoon. Again, Geek Squad was a no-show and never called me. Once again, I called the 800# and rep today told me that the Geek Squad rep had an "incident" and could not show up. And, on top of it all, my credit card was charged for this service over a month ago. Really, really disgraceful for a service company.

GEEK SQUAD is a very bad company to deal with, I took out insurance for my iphone, it went missing from the doorstep even before I received, this was over 2 months ago, called GEEK SQUAD for help; was put through several lengthy phone conversation, then lengthy police report followed, as they required one, week or so later called again, still 2 more long phone interviews, 2 months later, , , Nothing, was put through more stress than the actual phones worth.. just called and cancelled the policy. The customer service representatives are really abrupt and sometimes really rude, this is with the claims, but all sweet when setting up the policy to take your money for their commission; suppose they are trained in that way, to be rude when its payout time. Advice to all: KEEP AWAY!

I would like to say thanks to all of the people for thier complaints they have helped me to decide not to call geek squad to repair my broken comps

My God, use a spell checker before posting this. No one would believe this story, but thanks for wasting MY time reading up on Best Buy complaints. Another hour's pay hunting for dirt on my employer of choice :)

sorryin tping on a bad keyboard

Ok well i am acomputer geek fixing a comp for a friend ad hemotherboad went out 2 weeks after sh took it to geek squad(HATE them) an sowe went to th store today to buy a new mobo i get ome to put it in and researched the modl number and it said it was am2 wel i get in there and geek squad had switched out the mobo to a ocket 939 adthat reminded my that whn she rought it over the warrety seal was broken and she had just gone to get syware cleaningdone s the mass up yourcomp bad do not use them

who are these people god? they took my money again. They keep putting my bank in od. they owe me 134.80 . I want my damn money back. I will be contacting an attorney and the attorney general of the us.