Geek Squad / did not replace defective part for freezer

United States

My dad called Geek squad regarding a defective ice maker We were not happy with a particular technician who did not want to replace the part.We contacted customer service regarding this person. They told him they would send someone else out to replace it. But the next day the same Man came back with another excuse to not replace the part. It is 10 hours later and the ice maker has made one small tray of ice. So we still have a defective Ice maker. We've had this problem now for over a month.What can we do?


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