Game Stores South Africa /

I lost my phone end of April knowing that I have an insurance I went to Game after the Long weekend to claim
on the 2nd of May the Lady which was helping me on the phone took all my details then she didn't tell me what will happen a week passed I then decided to call center on the 9 of May I was Helped by the lady called Thapelo she told me that I will get an SMS within 2 days of which I didn't get. I called them again on the 10 of May I was helped by the Lady Called Bianca she helped me, she told me the amount of the excess then I was satisfied hoping that I will get my phone soon as everything was sorted I called again after I sent the proof of payment I was told that I will receive my phone within five working days which I hardly understood because the insurance book explains that all the claims will be sorted within 72 hours
Hollard please do something about my phone and I have reach a level where I don't want anything to do about you ...You have no good service for your clients and I wasn't expecting that from this Financial Service Provider
I wouldn't advice or recommend anyone to join Hollard

May 09, 2017

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