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Forzieri / shoes

1 Florence, Italy
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Horrible experience dealing with customer service to obtain a refund. My first order was shipped in a size much too large, They wouldn't issue me a refund but instead gave me a store credit - which I didn't want. I made multiple requests for a full refund which went unanswered - it took 2-months for the in-store credit to show up. 6-months later I decided to use up the instore credit, had to pay additional money for the price difference, only to find out that the item I ordered was not in stock. After waiting several more weeks, I just gave up in frustration and decided to end it. Now I'm on my umteenth communication with their customer service people - who barely speak English. I'll never get my money back

Mar 20, 2018

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