Forever 21 / delivery and customer service

Atlanta, GA, United States

I ordered items from this company and paid and extra $23 for expedited shipping. I called customer service because I was concerned it had not been shipped. They informed me it would come on the said date. I called back later in the day and spoke with a supervisor (Raymond) and he said I would receive it on the assigned day as well. I asked Raymond was he sure? He then stated well if you don't get it today you'll get it tomorrow. I said which one is it! He then repeated everything he previously told me! Finally the item was shipped BUT to the wrong address. I called to correct it and I received nothing but attitude and poor customer service from an agent named rain! I'm livid! I will never shop forever 21 again! I should not have to spend money on items that don't arrive in time! I should not have to deal with poor customer service! The lack of empathy and supervisors is totally unprofessional.

Jun 21, 2017

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