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Ford Motor Company / 2016 explorer serpentine belt issue

1 United States

We recently had the serpentine belt on our 2016 Explorer (which only has 31, 000 miles on it) break and cut through the A/C line causing the power steering and A/C to fail while driving on I-696. We were not able to get it into a Ford dealership and were told by Royal Oak Ford they couldn't take it for 2 weeks. Instead we took it to our local car shop since we need the use of our vehicle and they are in the process of repairing the belt, a/c line and recharging the a/c which is costing us $1, 000. This was very concerning considering the vehicle is only 2 years old and has only 31, 000 miles on it. It has caused us to lose confidence in this model and also to lose confidence in the dealerships ability to handle issues like this in a reasonable amount of time. We also own a Ford Focus which has a recall on the transmission and were never contacted about getting it repaired. When we heard about the recall and took it in to Avis Ford initially we were told there was a delay in getting the parts and they were backordered and it would be several months before they expected to get the necessary part to do the repair. I am losing faith in Ford and at this point not likely to buy another Ford. I would appreciate a call from someone to let us know if there is currently a recall on the 2016 Ford Explorer regarding the serpentine belt and what our options are at this point for resolution on the Focus.

Oct 11, 2018

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