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Fontile / nice showroom, too bad they cannot deliver what they promised

1 270 Terminal AvenueVancouver, British Columbia, Canada
Contact information:
Phone: 604 683 9358

In Jan 2008, I went to Fontile and picked out some tiles. First, the salesperson named Trish told me that these tiles were in stock. I could go there anytime and pick them up. A week later, I went to buy the tiles as my contractor was scheduled to install them the next day. Trish said she made a mistake, and the color I wanted was not in stock. I could order them from Italy, but it would take 8-12 weeks and cost $300 extra for shipping. I agreed to order the tile. Months went by. It was impossible to reach Trish. She never returned calls. It was also impossible to reach anyone in the office by phone. Messages were never returned. Finally, I talked to Anthony, who told me that the tile had been there for a few days already and could be picked up. My contractor went and picked up the tile. I gave Anthony my Visa number over the phone. When it arrived, I saw the tiles were the wrong color! They just shipped me the very same wrong color that they had in stock months ago! And they were going to charge me an extra $300 for that?? I send the tiles back. Anthony assured me my credit card had not been charged yet and it would not be. Stupidly, I took his word for it. I hadn’t looked at my credit card statements for a couple of months, and when I did I found they charged me anyway. I have since spoken to the owner, Gary Kershaw, and the charges have been reversed.
This place has a good selection, but it’s too frustrating to deal with them.

Fontile - Be honest to your customers! Fix your phones! Return customers'calls! Be more organized!!


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