SUBMIT A COMPLAINT

[Resolved] FloryDay Returns / 4 items of clothing (4 dresses)

Re: Confirmation order: [protected]
Order date: 19 September 2018
My address: Flat 17, Matson House, Bradstock Road, London E9 5BG

I have sent 4 items in size M to your Manchester Returns Centre UK and even been to your office in Regent Street London but saw and heard from no one.

My items are: (1) #5275768 (2) #5272452 (3) #1221407 (4) #5141323

Could you please exchange them with the same four items above with size XXXL or the largest size available.

If you are unable to retrieve the original items sent to your returns centre in Manchester UK could you please refund me the money, my address is stated above.

I look forward to your urgent reply.

Regards
Patricia Chua

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Patricia Chua, Oct 23, 2018

    have you got all the information you need as I was told that something was not right with my address I don't know what please advise me.

  • FloryDay Customer Care's Response, Oct 25, 2018

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email [protected]@hotmail.co.uk, would you please check and give us a reply?

    Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

Pa
Oct 23, 2018

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