SUBMIT A COMPLAINT

[Resolved] Florydaymaxi shift dress ([protected])

Hi
Complaint
Order number [protected]
Order date 16/11/2018
Colour block long sleeve maxi dress ([protected]), size large
Your web site clearly states that the dress material is 'linen, cotton'.
The dress that you forwarded me a few days ago clearly states on the attached label 'polyester 95 percent, spandex 5 percent'.
Please explain why there is a discrepancy between your Web site and the actual dress material.
Please also explain how you intend to rectify this error.
I would appreciate a response to this complaint by return so that we can agree on a way forward.
This communication is within your Your day return policy.
Regards
Madelyn Twamley
Tel. [protected]
Email: [protected]@aol.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Madelynt, Dec 01, 2018

    Inconsistency between the dress material shown on your web site and the label on the actual dress.
    Maxi Shift dress ([protected])
    Order number [protected], order date 16 Nov 2018

  • FloryDay Customer Care's Response, Dec 02, 2018

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email [protected]@aol.com, would you please check and give us a reply?

    Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

Ma
Dec 01, 2018

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