First Choice Power / Billing and Customer Service
At this point First Choice Power is the worst electric company I have ever encountered. Their customer service is deplorable, their rates are ridiculous and their company as a whole has not flexibility to being customer centric.
I have received large bills of over $300 per month on average (for most months) from First Choice for almost 2 yrs. In the month of October I received a bill larger over $300 and with the economy; it was not in my budget to pay the entire bill as I would do in most cases. My pay period fall on the 15th and end of the month and my ususal due date is the 15th-16th of the month. So, thinking First Choice was a reputable company I paid 2/3 of the bill on the 16th and was going to pay the other 1/3 of the bill on my next pay day which was only 15 days away. At the same time we has a mail box problem at home and the mail man would not deliver (so i would have had no idea if a termination notice was sent the next day after the due date).
Well to make a long story short, on the 31st of October when I was calling from work to pay the remaining portion of my bill (in which the entire bill would have been paid during the same month, 2 weeks apart and without any previous service term issues) and at the same time the First Choice Power guy was out there terming my service. At the same time I was calling. They would not stop the guy at my home from killing the power, then they said i would have a disconnect fee $15, reconnect fee $15, deposit $280 plus, PLUS! the next month bill all rolled into on big fat bomb and just before the holidays. The service rep I spoke with before the call ended - Julia - employee # UAA015 stated she was a supervisor, she understands I've never missed or been late to the point of termination on a payment but, would not help me with all these fees. I asked for another supervisor and she declined to give me one. She told me she was the only supervisor there, i asked for her supervisor and she told be that she is the only supervisor they have. I as for anyone higher than her in the company and she told me she was *IT*. I asked for a VP, SVP, Pres or CEO of the company and she told me she was the only contact there that i could have.
Since then, Ive had a bill for more that $500 plus a laundry list of other problems. What was first thought to be a blessing when i needed them has now been realized to be an electric company spawned in the bowels of hell by the devil himself. They currently have me on a bogus contract with a rate of 0.187kWH and mind you my rate was 0.114kWh. I'm gone break this contract and get the hell on before i have to start selling off stuff just to keep my family warm.
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