FinishLine.com / stay away from this company!
3 weeks ago, I ordered a pair of Nike shoes from this site. They list their inventory (according to them) up to the minute and showed that they had the shoes I wanted in the size I needed. They charged my Mastercard and confirmed my order within minutes. About 6 hours later, I got a cancellation notice, telling me that they did not have the shoes I had ordered. I wanted to try to order them at another site, but since they had already charged my credit card, I did not have the funds available. I called their customer service line. The girl I spoke with was pleasant, she apologized for my inconvenience, she promised to fax a release to my CC company. I asked why the website showed the shoes available if they were not and she gave me some Malarkey about the shoes being in individual stores and someone making a physical store purchase at the same time I was ordering. This couldn't possibly be true since I ordered at 7 AM EST and no stores in the US would even be open for at least another 3 hours! I told her that and told her how disappointed I was as this was the first time I had ever ordered from them. She assured me that this was a fluke, that their inventory system was highly accurate and that less than 1% of all sales ever needed to be canceled for nonavailability. She also told me that shoes indicating a shipping time of 5-10 days as mine did, were in short supply, but if I ordered shoes that indicated 2-4 days shipping, it meant they had plenty of them available for immediate shipping.
June 20, 2007, I ordered 2 pair of shoes from Firstline.com. Both pair indicated shipping time of 2-4 days. Once again, they charged my credit card immediately, not waiting to see if they actually had them. I received an email the next day that one pair had been shipped. It did not tell me which pair. That pair arrived on June 25 via UPS. This morning, 6/26/07, I called to ask about the second pair, since I had heard nothing. I was told that they did not have the shoes, the order had been canceled. I never received anything telling me that and I have been watching for any information from Finishline.com very closely.
TWICE IN 3 WEEKS, I have ordered shoes they say are available which have not been. I have had my CC charged IMMEDIATELY both times and the orders canceled. I will NEVER. NEVER do business with them again.
And they could not care less. All their customer service people say is "I'm Sorry. This is unusual. We always have shoes available if they are on the website". BULL!!!
More FinishLine.com Complaints & Reviews
- Finish Line - refused to allow exchange of shoes 
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- Finish Line - refuse to accept return and refund 
- FinishLine.com - credit card fraud
- Finishline - selling of defective merchandise/refusing refund 
- Finishline - in store customer service
- Finish Line - customer service in the store 
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