Fasthosts / &Debt recovery& fee
They decided to change all login details due to a security breach, they changed it while I was on holiday.
When I came back I could no longer log into my acccount or e-mail accounts. During this time my credit card expirory date had changed.
When I could finally access my account and update my details they issued a "debt recovery" admin charge of £20 plus VAT for not updating my details within a week.
When I asked for this to be refunded, they rudely said no chance.