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ExploreTrip.com / horrible!

Foster City, CA, United States Review updated:
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I purchased a ticket from this site. But unfortunately I had to cancel my reservation because I had some problems with health. I was too ill to travel. They said they'll give me a refund, but I'll need to pay $300 fee. I told that I wont be paying anything because I have a legitimate excuse and I can send them a doctor's certificate to prove that. They said okay, that they will be waiting for me to discuss it in person. I told that I will send them everything via email, because I can't go outside and am barely able to move. I did all they asked! I've submitted all the necessary documents including my prescription and diagnosis reports. But they are so slow and looks like they don't want to give my money back. They cancelled my flight, but didn't gave me a refund. I received a message two weeks ago, that they still need time and I'll be informed about the decision. But I'm sure there will be no refund. Well, it will cost them more if I wont get my money! I promise that!

Vi
Dec 14, 2015
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Comments

  • Dr
      Apr 08, 2016

    I recently purchased a round trip flight for myself and my fiancé for our honey moon. I was given a confirmation in writing of the price I was supposed t be paying, but when I checked my credit card statement they have OVERCHARGED more than 200.00 EXTRA to my credit card. At first they took my call and promised to rectify the problem within the next two hours!! They never followed through with anything and have since stopped answering my calls. I got scammed because I thought these people had simply made a mistake and were prepared to make me the customer happy. All these people want to do is cheat hard working people out of their money. NEVER! NEVER! NEVER!...did I make my self clear...EVER! In ANY WAY EVER USE THIS SITE IF YOU WANT TO KEEP YOUR HARD EARNED MONEY WHERE IT BELONGS, , , , IN YOUR WALLET. DON'T SAY THAT YOU HAVE NOT BEEN WARNED

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