Experian...autocheck / Refusal to respond to request for correction
On [protected] I took my vehicle to Sacramento to attempt to sell it to CarMax (Roseville) and Nissan on AutoRow in Sacramento. During the review of CarMax's cash offer they advised me AutoCheck (a part of Experian) had listed
2 (two) accidents reported for my vehicles VIN. I advised them I had only 1 (one) accident, which was correctly dated on their report as [protected]. Autocheck has NO detail for any accident, merely reports the date. The second INCORRECTLY reported accident on my auto's VIN was reported for 11-21-2007. Again, no details for said reported accident...which never happened. When I advised CarMax that at NO time was my vehicle in a second accident of the reported date, nor was it vandalized on any date, they told me they had to stand with the Autocheck report.
My offered cash buyout for my vehicle was substantially lower due to the Autocheck report.
The same day I went to Nissan In Sacramento, and after they assessed my vehicle they made a cash offer, which was substantially higher than CarMax offer. I accepted, and the manager soon came back to my husband and myself and informed us they had to take back their offer, as they could not sell a vehicle with two accidents. I again explained the Autocheck report was incorrect as to the second reported accident, and they said they too must stand with the reported accident. They advised I contact Autocheck for the correction, and possibly DMV .
I immediately contacted Autocheck with all the details, my VIN number, the incorrect date for their erroneous accident and a request for a correction. That first email was on September 20, 2010. The same day I went to DVM and stood for 2 hours to find out that DMV has NO reported accident for their purported accident date of 11/21/2007 for either my CSDL or my husbands CSDL as DMV do not keep records per VIN number, just drivers license numbers. They did have record of my actual accident on [protected]. I then went to Modesto Police Department, whom would have record of any accident or vandalism on my vehicle. They researched my vehicle VIN, my vehicle license plate and my drivers license number and NO accident or vandalism was ever reported on my vehicle EXCEPT the real one on [protected].
With this new proof from DMV and Modesto Police Department I again emailed Autocheck on [protected]. I had yet to receive any response from them but again informed them of the error on their report, my proof I'd gotten and again asked for a correction on their report as it kept me from selling my vehicle.
I further decided to check to see if CarFAX has the same information. I emailed them on [protected] and on [protected] CarFax responded to my request and sent me a copy of their report on my vehicle VIN and they have NO erroneous accident reported for the date of 11-21-2007.
With the new CarFax information, I again email Autocheck (having NEVER received a response to any of my emails) and again stated the facts in detail, requested a response and a correction of their MIS information.
No response. On October 4, 2010 I went to Experian website and emailed thru that site to customer service explaining my dilemma and my need for the correction in order to sell my vehicle. Believe it or not, that email came back with the same exact AUTO REPLY as all the other emails to Autocheck. I have never received a response to any of my 4 emails to them. CarFax responded within 18hours. AUTOCHECK IS NOT HONORABLE IN THEIR BUSINESS PRACTICES...AND DO NOT CARE ABOUT HOW ADVERSELY THIER REPORTS AFFECT PEOPLE. I plan on filing complaints with BBB and Federal Trade Commission. This is just wrong.
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