Expedia reviews and complaints 2
View all 1401 complaintsExpedia - cancellation policy
I booked a trip package through Expedia. Unfortunately I have developed some medical issues and won't be able to go. I bought Travel Insurance but when I talked to customer service I was told I could get a travel voucher through the airline but nothing back for the hotel. The package was $822.00. I think I should get a full refund. What is the point of purchasing Travel Protection if they don't honor it. I will never book with Expedia again. Obviously I wouldn't have booked in the first place had I known I wouldn't be able to go
Expedia.com - inflates event ticket and restricts available show times
1. Expedia inflated event ticket prices. Prior to booking my vacation package, expenses looked reasonable. My total bill added up to an enormous price after taxes and service fees. The event vendor site was selling the same tickets for the same event $15 less per ticket--without the service fees.
2. Expedia gave me tickets(vouchers which have to be redeemed 2 hours before showtime--what am I paying them for?)for the 10:30 show when I asked for the 7:30 show. After booking, I asked them to correct this and they said that they do not have tickets for the showtime I requested, although the vendor had tickets for all available showtimes.
3. Changes will not be made. When I asked them to give me tickets for my requested show time, Expedia only quoted "no changes/no cancellations" policy.
4. Expedia will not give me an itemized expense receipt for the vacation package. They will only tell me the air fare expense. The hotel and event expenses are lumped together.
The complaint has been investigated and resolved to the customer’s satisfaction.
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