I am renting car's from EuropCar since 3 years and almost every second week.The particular location wherein I rent from, has an employee of the company(Henz) who has created problems, So I made a complaint against the customer service about the specific problem about the car which was more related due to the employee negligence, which was done on purpose .Now the customer service, The manager(Saraha Broad) .instead of looking into my problem allege me of
1>having payment problems
2>credit fee problems
Which is totally irrelevant, and not true.
She canceled my next week booking without even informing me .I had a corporate membership, which she canceled without informing me.
If these were existing why did they not come before my complaint? If they are existign provide me with proof, not tampered proof.
I have written 3 to 4 email voice messages she did saying she is still holding to the initial decision in one email, I am asking did she look at the root cause she does not reply on the same. I have even emailed her saying I am going legal.
The whole of the company says she is the boss no one can do anything, viz other customer service people.
Once when I called her she said she shall call back but never did and during our conversation she made racial comments on to me.Once hearing my voice she dropped the call.
Diplomatically on email she replies no messages in email banks no letters from you etc.
I have already put complaints on the following