Etihad Atheeb Telecommunication Company / GO Telecom
Reviews and Complaints

Hello There,

Thanks a lot for providing such a platform, kind of exclaimed being a first time user. I am getting constantly harassed by the company mentioned for default payment, according to them. The history is explained below for your kind understanding.

I have had an internet connection in use under an A/C no: [protected] with the company in the year 2017. Being fed up of the quality of the service coupled with my necessity to change my apartment, I have decided to discontinue the connection and started contacting the company through phone calls. Every attempt to contact the company was extremely difficult to get through and the telephone numbers provided were never attended.

However, I have been posting repeated requests to all possible e-mail id's available in the company websites which also were never responded. Amidst this attempts, I have been paying my bills to avoid running into disputes while the service is not being used. Once I received an SMS (which also I mention in one of the attached e-mails) that I will be contacted in 72 hours by the company representative to help me close the account, which also never happened.

My attempts to find our their offices in the town I live also hasn't succeeded. Now the company makes intermittent calls and deliver threatening messages reminding me of a pending payment of 749.23 SAR. The amount is shown in my name in the bank records as well now. This is a clear case of cheat from the part of the GO TELECOM, I would really appreciate if the matter could be resolved at the earliest.

Looking to hearing from you earliest in this regard.

Kind Regards,
Amjeth Khan

I already renewal of 4G LTE GO Golden (180GB) - 2 months - Account id is [protected].
But until now no internet already I inform three times into the customer service but still same condition. Today again I call that time one of your technical support person told me we have many customers also have many problems you should wait for few days, how it's possible. So please tell me what I can do already I paid your money.

My Saudi Iqama number is - [protected] I make order 4GWiMAX on 03-June-2018 and deliver the device of 10th June-2018 still my device not working after I call more than 100 times all customer service is fake they make false promise they take my number and email but never call me or mail me and, They harass me too much I spend too much money on call and my mobile data to wait for your connect and customer care calling. Please take any proper action. I need my device working or give me my full refund as soon as possible. They not listen to me last 16 days they are very rude just tell me wait wait and not give me any proper resolution.

Please don't buy any go internet (Atheeb telecoms company) in saudi arabia.
They are the worst internet provider in saudi arabia
Even you con't reach the customer care easily,

Even if you reach (After trying several times) they will tell the same story again and again, they don't care about your problems,

I brought 6 months unlimited plan,
Only works 4 days a month with normal speed.

I subscribed into Go Telecom fiber optics internet service for 20mb speed and gave all the information about my residence place and their plat id which they mentioned into their website. They sent me a message to pay SR. 899.00 for 6 months service which I did and after the payment their technician came to install the service into my flat. However, to my and their technician surprise, we found out that the plat number which we mentioned while placing the order has not been installed there even there is no fiber optics service available in my area from go telecom. The technician told me to call customer service center number [protected] and explain them all the situation . I called them and ask them for the refund. They told me that they will take up the matter with their technical team and try to resolve my issue. However, after more than 1 month and so many calls and 2-3 visit to their flagship office in Jeddah, they are failed to find any solution to my problem . Every time I call them, they give me same answer that my complaint raised and they will call me, but so far no body has called me and tell me as to how I am going to get my money back from these thieves. they are useless and have very low level service. my account number with them is [protected]. Is there anybody who can help me to get my money from this company?

This is the company's false refund promise.
"If you are not satisfied with GO’s service you have 3 days from the time of activation to return it and get your money back"

I have returned the modem in good confdition from where I purchased at 'Jeddah, Aziz Mall Store within the stupilated time to one the representative named Mr Hasan on(10-sep-2009).
They promised withing 7 days I will get my refund in my account.But until today (i.e 10-oct-2009).

I therefore warn the prospecting customer thinking for going with GO services in future better beaware.Dont go with them.
I dont want you suffer in thier hand by losing your hard earned money.
I have proof of their fraud (call me if you wnat [protected])

syed abdul wajid

ATHEEB GO BROADBAND HAS GONE!

With much fanfare, ATHEEB GO Broadband announced its arrival in Saudi Arabia. A huge media campaign deluged the city of Riyadh in early 2009, from posters, newspapers, to handouts. WIMAX had arrived and ATHEEB were spearheading the delivery of this technology to the city's eager consumers. Lightning fast speeds, reliability, and "around the clock technical support" were touted. With the temptation of irresistible promotions dangled in front of our glassy eyes. A picture of a speeding black bullet on their Home page as if to illustrate their blazing speed just seemed too good to be true. And it was … too good to be true!

The ATHEEB GO dream has degraded to regular and extensive drop outs, speed that dwindles to dial up, and lying Customer Support Agents that read from the same monotonous prepared script telling you that your complaint is with the Back Office and you can expect a call today or tomorrow repeated to frustrated callers day in and day out. With a parting "can we help you with anything else?" it almost becomes condescending, because you never receive that call from GO Technical Support. I wonder how they sleep at night?

BEWARE the NO MONEY back scam after 3 days! Everything is fine at first, but should you encounter any connectivity issues DO NOT expect to see ANY technical support from ATHEEB GO.

In any other country, this kind of behaviour would be looked upon as fraud and there are Government agencies to monitor and ensure consumers get what they paid for. Unfortunately it is a sad fact of life that many consumers here in Saudi Arabia take getting ripped off and people stealing their hard earned money as going with the territory.

I take comfort in the fact, that although I, and many others, have kissed our hard earned money goodbye, that many of ATHEEB GO's lying staff will have lost their jobs next year due to a dwindling customer base as the word gets around. And believe me, these days, WORD GETS AROUND.

I joined this company when I went to Saudi Arabia for a visit. I was surprised when they ask me for money up front for 3 months of service and for the cost of their modem. It costed me approximately $350 in USD. It is expansive and they do not tell you that you can not cancel at any time.

Since day 2 I started to have problems with the network. I kept calling their customer service line to complain. But their customer service team provides the worst customer service experience. They would promise me to fix my problem but days pass by without any attention from them. I went personally to their head office wrote a complain letter and still no one cares. It does not feel like a real company. It looks like a scam to me. I would never renew with them. I would advise you not to deal with them unless if you would like to loss your money for nothing.