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Epic Asset Management / Very disappointed with our experience

1 United States Review updated:

The statements provided here describe our own personal experience as tenants of the Hill Crest Apartments in West Seattle.

One of us had already rented at Hill Crest (a one bedroom apartment with working light switches on the fourth floor). To make the moving process easier, we decided to move in to a two bedroom unit within this same apartment complex. The current manager showed us a unit that was not available, but promised that there was another available unit “exactly” the same size and layout with a “beautiful” view one floor down. She promised us that we could move our belongings in before the beginning of the month, but only if we repainted both the fourth floor apartment and the new unit. We repainted the old apartment, but then we were not allowed to move belongings into our new unit ahead of time. This was extremely frustrating, as the painting was supposed to be a trade-off for early access.

Later, the manager had us sign the lease and the walkthrough papers before ever showing us our new apartment.

When we finally accessed the unit, it looked like it had not been cleaned: the carpet was attracting fruit flies, there were cup marks on the counters, there was oil smeared in the sink, and there were a myriad of other items strewn about from previous occupants. The bedroom light switches also didn’t work. When we mentioned this to the manager, she stated that none of them work in the entire building. We know this not to be true, as the fourth floor apartment has working switches. And the “beautiful” view we were promised—well, if you want a perfect view of your neighbor’s garage, then sure. We went back down to the office (no more than 15 minutes after being given the keys) to speak to the manager about the condition, size and layout of our new apartment. We wanted to discuss with her how the apartment was not what we were promised, but she had already closed up for the day. When we did run into her and told her that the apartment seemed smaller than the one she showed us, she became defensive and said that no, it was actually “bigger.”

Since we were unhappy with the conflicting information we were getting from the manager, we wrote an in-depth letter of inquiry to the management company stating our concerns. We asked for schematics of both the unit we were shown and our current unit, so that we could be sure that we hadn’t been misled about the size of the unit. We believe we have the right to know the size of the apartment that we are paying for.
We also discussed to condition of the unit, a key deposit that we ended up having to pay twice, and other concerns surrounding our disenchanting move-in.

The management company, Epic Asset Management, did respond to our letter. But this brief response did not address in any detail the majority of questions and concerns we expressed in our formal inquiry. Their letter also failed to recognize that there were two of us, and that maybe their new tenant would appreciate being addressed as well. In an attempt to find someone who would give us some straight answers, we tried to contact Bill Austin, the head of Epic, twice. It has been weeks and we have not received any response.

We feel very disappointed with our experience thus far. Had we known that we would receive this kind of treatment, we would have never signed this lease. We would appreciate being able to contact someone who is willing to address us respectfully and provide us with suitable and appropriate answers to our questions and concerns.


More Epic Asset Management Complaints & Reviews

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  • Da
      7th of Sep, 2011
    +1 Votes

    I live in an Epic asset community in Everett called Camelot. Their customer service and management is absolutely terrible. They towed my vehicle out of the garage claiming there was no pass on it. I have picture and video proof from the towing company that there was a tag hanging on the rear view mirror. When I went to the office to complain they gave me the Bill Austins number. So yeah its been about 4 months I leave him a voice-mail every couple of weeks and still haven't got a response. So you might as well give up on trying to reach anyone from their company. To anyone looking for a apartment community DO YOUR RESEARCH, MAKE SURE ITS NOT MANAGED BY EPIC ASSETS!!

  • Lo
      18th of Mar, 2014
    +1 Votes

    when i frist moved in, rent was cheap, , then raised hundreds dollars, , , and apt small box, , , , had health difficulty, , under pressures, , and when all places twice as big, as nice and way cheaper, , got blocked by mutual assocllllllllllwas given extra time, , , needed helpers, , , as difficult to found, , , imp open time to found better...ended up taken to court when mediation not worked, , , thousands dollars, , no compassion caring for my sit...or health, , heart trouble, , , am afraid they to take all my mutual assoc tried to before...had trouble found attys and ones in system to help me support, , or town where more help?? know must be other tenants who had reason for attys to fight, , ??? does any one, , , some who moved out prev told me big con, , , get you in, , then make charges...needed helper to protect self, , , ,

  • St
      18th of May, 2018
    0 Votes

  • St
      18th of May, 2018
    0 Votes

    Epic piss poor service

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