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Emusic / Unauthorized charges!

WA, United States Review updated:
5
Signed up for a "free" trial. Realized this site had nothing to offer and canceled the same day. Now there is a $9.99 charge on my credit card. I am in the process of trying to get a refund, but I am not hopeful. Stay away from this company.
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Js
  24th of Jan, 2008
Agree Disagree 0 Votes
I want my money back because i dont use you for music someone took my information to do this and i want my money or i will go to the police about my money.
Ed
  24th of Jan, 2008
Agree Disagree 0 Votes
I'm in the same bind. I'm going to file a complaint with the Better Business Bureau of New York: http://www.newyork.bbb.org/
Do
  25th of Jan, 2008
Agree Disagree 0 Votes
Beware Emusic in my opinion is a ripoff "eMusic is a subscription based service similar to cable television or an internet service where one is charged independent of usage." What a crock! They charged me 9 months after I signed up for a one month trial...I never used the service and this is their response. I will never do business with them again! Don Campbell Mp3Allies.com
Jo
  25th of Jan, 2008
Agree Disagree 0 Votes
I was able to find a few songs I liked enough to have for "free" but before my trial period of "free downloads" was up, I upgraded to a new OS and lost the ability to download from eMusic. After a timely search for customer service and support I got no where except for an email saying that they "do not refund charges...as stated in the agreement" (which like all others is so long nobody ever reads them). I was forced to cancel my account and immediately got charged. This is bad business - downright under-handed and I hope someone files a class action suit. I would discourage anyone from getting into this trap. iTunes costs a little more but they are honest and aboveboard!
Pe
  29th of Jan, 2008
Agree Disagree 0 Votes
I had a membership for a year which expired in June 2007. I didn't like the fact that you had to use your monthly downloads every month or you'd lose them. No carrying over. Hence, I paid for downloads which I wasn't downloading. My fault. Didn't continue my membership. Got my December credit card bill, months after the membership has ended, and they have charged me for a full year membership without my prior consent. And the best part is that I can only cancel my renewal in Nov 2008! No refunds. Beware of these guys.
Da
  17th of Feb, 2008
Agree Disagree 0 Votes
I just submitted a very angry email to this horrid company,that as stated by other consumers,uses deceptive and downright false practices.They don't have any phone support for obvious reasons.I also never got any free trial downloads and was billed after cancelling my "subscription" within hours of signing up.Shame on me for ever submitting my credit card info to this company.Meanwhile,I have spent hundreds of dollars on Amazon mp3 downloads,in the last three months,with complete satisfaction.They even have phone support,which as any online shopper knows, is vital to any consumer.I predict that emusic will eventually have a class action suit brought against it for there business malpractices.
Er
  13th of Mar, 2008
Agree Disagree 0 Votes
I signed up for the free trial in October 2007 and canceled almost immediately. They have been charging my credit card $9.99 for 6 months, despite my efforts to cancel my account. I have sent them several emails requesting to cancel and got a response from someone named Alyssa stating that there is no record of my account ever existing. If my account never existed, then how/why are they still charging my credit card...
Jc
  14th of Mar, 2008
Agree Disagree 0 Votes
Similar situtation with fraudulent billing. Tried to cancel and no response. Added huge charges to my credit card without any online showing of amount of charges or what they were for. Supposed to be free downloads, free audiobook, not so free at all!
Sh
  25th of Mar, 2008
Agree Disagree 0 Votes
I was charged $19.95, when I called emusic they told me to email them I did I still havent recieved an answer or my money back from them. I'm highly upset.
Be
  12th of Apr, 2008
Agree Disagree 0 Votes
What I have done is gone into my bank with the confirmation email showing that they acknowledged the cancellation. It had the date and time on the email which was then cross referenced with the dates on my bank statement and the bank sprung into action with an instant fraud investigation. They advised me to start a new account so they can't hit me with further charges. I have since received a refund in full :o)
Je
  24th of Apr, 2008
Agree Disagree 0 Votes
stop charging my credit card i've never used emusic and i recieved an email telling this account be closed but i'm still being charged
Ta
  27th of Apr, 2008
Agree Disagree 0 Votes
o jeez, signed up for this recently (free trial) should I cancel immediately? I dont wanna get ripped off!
Da
  29th of Apr, 2008
Agree Disagree 0 Votes
i cant get them to stop billing me i dont use this emusic they dont answer the phone.
El
  21st of Jun, 2008
Agree Disagree 0 Votes
After recieveing a free trial for music and audiobooks with my ipod case for emusic, which i tried, i started getting $9.00 charges every week. Not knowing where they were coming from for a while i finally realized what i had done. At the time of getting my account i was finishing up for school and recovering from surgery and was unable to get back on my account to cancel it within the 14 days. Since the debit card information that was given to them hardly had any money i am now being charged around $80.00 for chargeing to my account and not having enough in the account to pay for it. Since then i have cancelled the account and i'm in the process of contacting them :/ but it's unlikely they will refund me the charges for $9.00 each week. I was also unable to download music recieveing an error every time and the selection of music was ridiculous they had nothing i had ever heard of. I am strongly against this company and don't recommend anyone getting an account with them. Please if i can do anything to get my money back i would really appreciate it. EMUSIC IS A SCAM DO NOT CREATE ANY ACCOUNTS FOR MUSIC OR AUDIOBOOKS!!!
Au
  28th of Sep, 2008
Agree Disagree 0 Votes
Absolutely a rip off - I've threatened legal proceedings now as they won't give me a refund for charging my debit card for over a year (since unsubscribing AND saying that they couldn't access that card anyway - and I never sent them any new details). I will take Ben Johnson's advice about the bank as well I think.
Au
  28th of Sep, 2008
Agree Disagree 0 Votes
I have filed a complaint with the BBB, with the Internet Fraud office and with my bank. I am also going to follow the advice on the following site: /URL removed/

Good luck to everyone trying to get their money back from this awful company.
Ho
  18th of Oct, 2008
Agree Disagree 0 Votes
I have contact the Better Business Bureau about emusic because they keep on charging me $19.99 each month even though I cancel the account every month after I see the charge they should never have given me.

I ENCOURAGE OTHERS TO CONTACT THE BETTER BUSINESS BUREAU and file a complaint about this company. This so is wrong, regardless of someone's financial situation (I don't have an extra $19.99/month whatsoever).

PLEASE FILE A COMPLAINT, you can do so online and it only takes a few minutes.

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eMusic.com Logo eMusic.com
Customer Service
Overall Satisfaction Rating

60 Reviews
625 Broadway, 2nd Fl.
New York
NY
United States - 10012
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