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Emirates - First Classpoor customer service

I recently flew from London to Paraburdoo Australia on a fully paid first class ticket. The Dubai - Perth leg was with Emirates. Given what I have heard I was expecting a wonderful experience with Emirates, however while the flight itself & the cabin crew were lovely, my whole experience on the ground and afterwards was extremely disappointing, from the indifference of the staff at the lounge, to the appalling attitude and lack of responsiveness from the customer service. My bags were delayed by 3 days and 2 months later i still have not received payment for my expenses from Emirates. In order to get any monies at all, my only option seems to be to sign a waiver which states I am fully satisfied with the settlement and that I have not been compelled to sign the release, neither of which is not true. Even though I have told them this, they closed the file without advising me and ignored my emails for the past 4 weeks, so ultimately forcing my hand to sign a release so i can get the monies I spent 2 months ago back
Given all the hype they create I think they fall very far short and really need to address their customer service. I personally will not travel with them again unless there are no other options.

Mm
Dec 14, 2014

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