Embassy Suites / promotion not being honoured-50 dollars casino voucher

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The resident manager named Nauman (he didn't want to give his last name) did not want to grant us the 50 dollars the online promo we signed up for when we book our stay for the 21st and 22nd of October. The promo specifically stated that I would get an extra $25 if I book on those days. I complained and ask for his superior but he kept being stern and even threatened to cancel our reservation and call security. If we didn't drive two hours with two small children I would've left. I had no choice but to accept the situation to prevent escalation. However, when I asked for his name he got riled up and said "have a lousy day" and worst of all my daughter was in front of him, and he knew it! Now my daughter is shocked and scarred since she always had an excellent Embassy memories.

Embassy Suites

Oct 21, 2018

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