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ElectroZone / POOR SERVICE

1 259 Taylor Denton LaneHarvest, AL, United States Review updated:
Contact information:
Phone: 256-701-6345

I ordered a Panasonic 50 inch Plasma TV on 11/18/2010 and received an E-mail to call Electrozone and verify my order. On 11/19/2010 I called and was told I would have to buy shipping Insurance for $49.00 OK and was told the TV would ship that day and I would receive it within 7 to 14 days. So far so good. The TV arrived on 12/01/2010 with the screen severely cracked and I refused delivery. Within ten minutes I contacted Electrozone Customer Service and was told they would expedite ship a new TV and it would arrive in 3 to 5 days. On 12/07/2010 the TV had not arrived so at 10:30 central time I contacted Electrozone Customer Service by phone and was told the Manager was not in but would return my call. At 3:30 central time my call had not been returned so I called again and was told the manager was out but he would return my call upon his return. NO CALL On the morning of 12/08/2010 my wife called Electrozone Customer Service and was rudely treated. At this time no TV, NO CALL and I would not reccommend this company. If this problem is not resolved soon I will challenge my credit card company billing.

Co
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Comments

  • Co
      9th of Dec, 2010
    0 Votes

    This was a commication problem, caused by purchaser who changed phone number and the shipper could not contact. Electrozone customer Service added to the problem by not returning phone calls. Once shiping company was identified they were contacted to arrange delivery. When purchasing a large screen TV deal with a local retailer and eliminate the shipping breakage problem.

  • Eo
      28th of Mar, 2012
    0 Votes

    Final email provided to this company...

    Alan and Electrozone Management,
    I have sent email to you no less that 20 times over the past 4 months first advising that the Sony camera purchased from your "company" was missing the remote. These emails were followed by additional emails asking about a status for receiving the remote. Pls be advised that because you have failed to respond to my numerous inquiries that I intend to personally add your site to the following websites and any other websites I can find that provide customers the opportunity to write reviews for extremely poor service.
    https://www.complaintsboard.com
    www.sitejabber.com

    You will be able to read about your "company" in the next few days on both of these sites. Trust me, your "company" will share the bottom of the barrel with others that have folded over the years for this specific reason.

    Since I do not expect to hear anything from you and it would be a further waste of my time to write to you again to ascertain a status, forget the remote.

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