eHarmony’s earns a 1.6-star rating from 14 reviews and 284 complaints, showing that the majority of users are dissatisfied with matchmaking experience.
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rip off
I don't know if I am the first... I doubt it... but I have been on four a month and all I get is total fat dogs... I specifically stated I wanted thin, average, a few extra pounds etc and I have gotten almost nothing! For $60 you better re-think it...and no I am not ugly... I've never had a problem getting attractive women so be warned... no cuties to be found here...Oh and they sent me matches from far away when I stated it was important that they be close not a single one in my city and K>C> is next door and not squat going on there.
The complaint has been investigated and resolved to the customer’s satisfaction.
Illegal charge of 24.95 for july
Eharmony.com has charged me $24.95 for July 2008, when I have not used their services for weeks. I paid for six months and that time was up. You will notice that I have not even used this credit card in months and have been trying to pay it off. This charge was not initiated by me and should be removed. I have notified eharmony.com by email and also by telephone regarding the problem. Heads up - PLEASE DO NOT LET ANYONE CHARGE ANYTHING TO THIS ACCOUNT - I HAVE GIVEN NO ONE PERMISSION TO USE THIS CREDIT CARD.
IF YOU WOULD BE SO KIND, PLEASE FORWARD ME A NEW CARD WITH A TOTALLY DIFFERENT NUMBER, SO THAT THIS DOES NOT HAPPEN IN THE FUTURE.
SINCERELY,
Carole D. Baker.
cutomer service
I signed up for eharmony. receipt dated 6/17/08. I emailed and mailed letters to customer service that I wanted a refund within 3 days of signing up...they would not refund..just a bunch of form emails telling me to bad to sad. I continue to email them of the many complaints I have to no avail. Obviously they will not refund my money. Now I am getting emails of matches with their subject line "david wants to get to know you better"...this is not an initiation by "david" but eharmony. How embarrasing that I replied to "david" and no response...this person had never even looked at my profile and certainly was not interested in "getting to know me better". Very misleading and I am very unhappy with their customer service as well as their matching system. nolajazz
eharmony unauthorized charges
Now this is a laugh that is not funny! What would a 71 year old woman with a husband who is 89, want with a service such as this. I never ordered this service EHarmony. It is frightening that they are able to get information and without authorization charge $179.70 to my account. Believe me, this is a BIG amount for two people who live on social security.
I wish to advise the company, if this is not addressed immediately, I will be force to open legal investigation with the involvement of Office of Attorney General.
This company is a wast of time DO NOT USE the scam money out of people !
Are they serious. What about this site means someone can meet great date.
I signed up for one month of eharmony in 2006. There was no "recurring billing" check mark on the credit card page. Apparently, they HIDE it in the "terms and conditions". They have charged me 29.99 for the past 22 months without my even knowing it! That's almost $700.00! And when I brought it to their attention, they kindly refunded me for ONE month and told me that was the best they could do based on their "terms and conditions!" I have not even logged on to this service in 22 months and they still charge for it every month! HIGHLY UNETHICAL!
I've been on eHarmony since February, and they send me all 'Closed' matches. I did a test this week, I log on to the site every 30 minutes to try and catch a Match before it's closed. Guess what? 30 minutes ago, no match. 30 minutes later, a closed match! Does eHarmony really expect me to believe that, men I'm not even initiating communication with, who's profiles I've never even seen, are getting my profile and feeling it necessary to 'permanenetly close communication' with me the very instant they receive me as a match? I mean, it's possible, but not very likely. I was never in 'communication' with these strangers in the first place. I never even knew they existed until eHarmony sent me a break-up letter from a guy I never knew. But apparently he knew me already? I'm certain that eHarmony is sending me fake 'matches'. There's a link in a member's Home Page called 'Who's Viewed Me?'. None of the men I alledgedly was 'matched' to are even in there! You have to view a profile before you can decide to Open Communication or Close Match. They must have a set of fake profiles they send to the dope members, and they're closed when you get them, so eHarmony covers their butt- 'we matched you to these 113 men, but they all decided at the very instant they received the match that they had to close communication with you PERMANENTLY, and INSTANTLY! So that there wasn't even a second of time between you receiving the match and it being closed." I'm an attractive 33 year old with a very nice figure and a loving heart. I'm not everyone's type, I understand, but 113 men all sending a 'closed' message? That's just odd. Isn't simply NOT iniatiating communication enough? Doesn't that send a woman the message that he's not interested? That's what happens in the real world. Men simply don't make a move when they aren't that interested. Are break-up letters that say 'this person chose to permanently close communication with you' a little harsh? And totally unrealistic? Well, 3 men Requested Communication, which means 'Answer His Questions'. Twice I stupidly answered a stranger, whom I owed nothing, his inappropriate questions, and THEN the match was closed. Something's totally up with this site. I'm betting it's shut down soon. There are thousands of complants all over the Internet...
As a second thought, will everyone who has had a problem with eharmony get on the telephone to their 800 number:
[protected].
If several hundred people call them everyday, their telephone bill will be very expensive and that may be a small battle won but at least it sends a clear message that if they are going to make our lives miserable, we are glad to return the favor and do it legally.
eharmony appears to be completely disfunctional and sociopathic regarding it's treatment of the consumers.
For 2 years, I attempted to get off their email spams and they finally sent a letter, about 2 months ago, that my email would not be used again.
Today, I got another Spam about Enchanced Features on my account. I called. They said I had not closed my account.
I told the customer service rep that I had found at least 200 complaints about eharmony in one day. She assured me that about 200 couples are getting married everyday.
Does anyone really believe that?
That Dr...whatever his name is...the one who acts like a Christian is a predator and is filled with evil greed.
deceptive advertising
I was an on and off eHarmony user for several years. During that time I have not been on one single date with any person. Match after match led nowhere, the worst were the few that passed all the communication phases and before exchanging phone numbers, all of a sudden they decide to take a break from dating? Huh? Online dating was supposed to revolutionize the singles scene and making dating 'easier, ' but in fact all it's done is make consumers wallets lighter. The problem with online dating services is that people don't seem to take it seriously enough to go past the initial communication/flirting stage and onto actual physical meeting. In that respect eHarmony is not unique. However, I do find fault with the way eHarmony seems to flood the airwaves and commercial spaces with this rosy picture of couple after couple that met, fell in love, and married through eHarmony. Not to mention the high rates they charge for their services. I also have several friends that have used eHarmony and none of them found success. I'd say successful couples that met through eHarmony are the exception and not the rule. Just my 2 cents.
Eharmony is misleading.
Lost of fake profiles created by the company and the staff.
Jose,
I am only trying to tell these people the truth about themselves. I'll bet you are on ehamrnony and match and all the other online dating websites, too. Probably looking to hook up with some dude. You weigh about a buck and a quarter, with a itty-bitty moustache and a thin line of hair down your cheeks you call a beard that you spend an hour shaving. You got a tribal tattoo on one arm, thinking it makes you look cool, both ears pierced and you drive a honda civic. A four door. HA HA HA! Jose go back to the barrio and troll outside for those little 15 year old latino boys you like so well.
I agree with you DU. eharmony is a joke.
I agree with the above. But Tony sounds gay.
You're right, DU. It's eHarmony's fault that nobody wants to go out with you. It's your parent's fault that you aren't a millionaire. It's the city's fault when rush-hour traffic made you late for work. It's the ticket vendor's fault when nothing came out of the lottery ticket you bought. Those lottery ads are deceptive advertising, too!
Wow, you paid $60 to join an online dating site, the least you should get out of it is a date, huh? Next time, save the effort and just pay someone $60 to go out with you.
Hey Tony. Why are you on this site on a Friday? Your boyfriend is off for the night? Go back on your AIDS meds for all our sakes.
Sara,
I'll ask you a couple of questions. Why in the hell do you need a dating service to find somebody? Are you as homely as the disappointed user? You can't find anybody on your own? Here's what I think. You are butt-ugly, a stick, with man hands and a deep voice. You're as flat as a 2x4, with stringy hair and a meek demeaner. People describe you as "nice". You've bumped uglies twice, once with Timmie next door 'cause you showed him your cans, and once with some poor guy you wrangled into going out on a date with you. "Steely Dan" is your best bud now. How did match.com work for ya? You get paired up with another lesbian?
I completely agree I tried eHarmoney and found it worthless. I disliked the guided communication very much but did go all the way through it with someone and was thinking I wanted to meet him - then he just disappeared! Now his rude behavior is not really the services's fault but I have talked to several people who have had the same experience. I suppose it works if you want to be ultra careful - but in my opinion it's better to just get out there, meet in person and see what happens. If you really want to meet someone try Match.com. It worked for me!
PS - don't listen to that jerk Tony!
DisappointedUser,
Look, just because you some ugly guy or gal who looks like a guy doesn't meanthat eHarmony didn't try as hard as they could given the situation. You probably look at yourself in the mirror and say Damn, I'm a good looking guy/gal, but in reality, you're a wildebeest. First all, if you weren't so ugly you could meet someone where you live, but I guess picking up trash at 3 am makes it hard to meet someone other than bums and street people. Second, your feeble attempts to score some action on the few dates you acutally did go on probably scared you. I'll bet you have a HUGE porn collection, don't you? Dude/dudette, resign yourself to the fact that you will have to marry one of your hands to live happily every after.
Sincerely,
T
subscription cancellation
I'm very dissatisfied with EHarmony. I received over 500 matches, 4 of them inappropriate scams that I know of. The problem wasn't with the men but with the service of how to communicate with them. I would show my introductory information for them "to get to know me" and ask for their return info -- it never came. EHarmony's customer service said I was not supplying enough information (not true) and asked me to be patient. I started the service in February and now closing in July. Six months, I have not been on one date...no problem of my own I feel. If this is matching people all over the world, it sure has a lot to be desired in the "communication area". I think you should save your money and do as I am now going to do. Ask God to supply a Christian mate for you. The intregrity and responses I received from EHarmony lack!
E-Harmony is seriously flawed on so many levels. First off, they do not have the option of "contact us" on their website anywhere. You cannot e-mail them and report your dissatisfaction and request a refund. You have to call them. This is where the fun begins. Getting a hold of someone in customer service who is not in or from Bangladesh is almost impossible. Good luck finding a customer service rep who is an American and speaks fluent English. Not gonna happen. Secondly, my age group choice was clear and essentially "carved in stone" using their scale. I was routinely matched with senior citizens who did nothing for me, and who I certainly would not consider "dating". Thirdly, I am a plus sized lady and openly stated so in my profile. Not one single man on there matched with me ever initiated communication or answered my attempts to communicate. E-Harmony should openly state that they do not match overweight or plus sized people. No, they just want your money. They don't give a damn if you ever connect with a real person appropriate for you and your lifestyle. E-Harmony boasts matching people from all walks of life all the time. Well, unless you are upper middle class, thin, and good looking, you might as well save your money and start chatting up people you meet at the grocery store. You have a much better chance of meeting a quality person that way. What they don't tell you is that if you are fat, poor, and average, you don't have a snowball's chance in hell on there for a date. And that is the truth. E-Harmony sucks!
I'm in the UK, I used Eharmony, signed up for a 3 month subscription. I found it awful, its not user friendly and I found that it was difficult to communicate with people, I spent more time clicking in and out of pages than reading people's profiles. After 4 days, I gave up. I asked for a refund. Got no response. I emailed again and still no response. Then I went into hospital for a small surgery and when I got home, my account was still active. Luckily in the UK there is a freephone helpline. I phoned them, told them I was reporting them to Trading Standards and that I hadn't used the account since I had requested cancellation. After arguing with a hard sales woman on the phone who tried to convince me to use the site in different ways, I finally made it clear that I was not interested in any offers and still wished to cancel. They say that I will receive a full refund in the next 10 days. Fingers crossed. They did give me a cancellation number, so hopefully, I've had my first success with Eharmony... a refund!
I have had an ongoing problem with E-Harmony for the last two years, and still do. They renewed my subscription without an e-mail, and when I tried to contact them, it took a whole day to even find a number to contact them to cancel. When I finally contacted someone it was an operater in a building in Kentucky or Tennessee, and she couldn't help me get into my account, which I hadn't been into for four months, and had tried to cancel. We finally got into the account and she noted I hadn't used the account for four months. She told me to send a letter to someone in California, and they would try to refund the charges. Needless to say I never heard a thing back! I cancelled but they continued to bill me through a company, and I refused to pay, now they are threatening me with a bad credit history, which I have never had in my life! I tried calling, which takes days to talk to anyone, and then you are out and out lied to by their customer service. I actually had someone laugh at me, when I told them I wouldn't pay for service I never used, plus it never worked anyway. In six months I never talked to one person!
many people I have been intouch with are not for real I wish the servise could be much better and honest
I am not happy with the service some of the people I have met are truly really silly and false
I have been try to contact e harmony to cancel my subscription and i am find it difficult to do so why?
EHarmony are a bunch of snakes. Basically the declined my credit card 4 times but when I called my bank they said it went through. They did say however the info would roll of my account within 4 days. I needed the money right away and it was approx 400.00. The first person I talked to at eharmony advised me to have my cc company call with me on the line and they can confirm the payments did not go through. I also confirmed this with my cc company.
So I called with my cc company on the line. The gentleman who I got a eharmony managed to set me up on some "special 3 for 1 deal" before I was transferred through but when the bank associate asked for the merchant id he "conviently" hung up
Second time the idiot I got kept telling me it will roll off in 2 days I kept telling me my bank said 4. He refused to do the call.
Third person I talked to was a supervisor she said the same thing
Keep in mind it was a 20 minute wait for all these calls.
Anyways I am closing my account with eharmony tonight and I would suggest anyone else to do the same
I have been trying to call coustomer service...and no number..what is there phone number?I was suphosed to have a free trial and they charged my credit card...I want a refund...
malfeasons
Well I signed up for an online dating service in March of this year. To tell you the truth I was lonely. I needed a women that completed me and I wasnt getting any respect localy. I turned to EHARMONY.COM and took a personallity quiz. It matched me up with a local single in my area by the name of Belinda Mathison. I received her picture the next day and scheduled a date with her the following Friday. We met at the local CHILLIS and to tell you the truth she was even uglier in person. I mean wow she could take the stripes off a racoon, Fellas I know what you're thinking. I would like an apology from EHARMONY.COM and to be set up with a woman who looks a little better please.
You are a tool.
Im sure she thought the same of you and told eharmony.com that she wanted a refund... with interest.
fraud and cheating!
I joined eharmony several months ago. They matched me those who only were involved because they received a FREE membership. I even had one guy who stated that I needed to get back to him because his free membership was going to expire. I complained to Eharmony- they did not care that I was paying good money to meet potentials. They did not care that the only people responding were those who were offered a free trial period. In fact, they did not care that I was ready to cancel. Told me "go ahead but I would need to call another number to do so."
Do not waste your time or money. This is a scam that will only take your money and not even answer your concerns.
fraud, deception, lack of service, service interruptions
As an on and off member of Eharmony since 2004, I can tell you from personal experience - save your money. My personal opinion, which seems to be shared by many, is that the Eharmony service is mostly hype, preying on the emotions and hope of singles, utilizing deceptive business practices and outright fraud, skirting on the very edge of ethics. Customer service is horrible, and contrary to the commercials, you have far less control over your success than on other major dating sites, with arguably, less results. Anyone signing in within the past 3 months will have noticed the ballooning number of advertisements, turning the original dating service into a commercial ridden site with a secondary task of matching couples. One would think that the anticipated revenues from these advertisement would allow Eharmony to reinvest into infrastructure, but unfortunately, bandwidth hungry ads combined with "free weekends" have and continue to crush Eharmony's infrastructure, resulting in frequent outages during which paid and non paying customers alike aren’t able to access their accounts. Rather than attempt to fix the flaws and shortcomings of their service, Eharmony instead chooses to add more and more disclaimers, and make it harder and harder to express dissatisfaction. For those of you have had similar experiences, stick with me; this may still be helpful for you – you may still be able to get some benefit out of the service without expending any more money. For those who have not yet joined, or are reading this prior to making your decision, this may well save you time, money, and aggravation. I'll explain how the service is supposed to work, how it really works (and doesn't) and how to get your worth out of it. I've always been a firm believer that if you don't adjust your business model, your customers will adjust it for you. Fortunately, that seems to be the case - many users are beginning to leverage the shortcomings of the Eharmony service to their advantage.
For those who may not choose to read this entire editorial, let me quickly touch on their success rate. I have been told over and over by Eharmony customer service representatives that Eharmoy has "millions" of members, that several thousand people join each day, and on average, 95 people get married each day. In fact, they've even made that message part of the music on hold as you wait patiently to speak with an agent. I'm not a math major, but check out the statistics. If you were taking a test, with 5000 questions, and you got 95 of them right, your score would be 1%. If you dropped that number to 4000, your odds only go up to 2%. Either way, you would fail the exam. Graciously assuming a user base of 2 million subscribers, the success rate doesn't even register. Combine that with the common customer service statement that "this takes time", and this translates to you spending several hundred dollars, on the 1% (or less) chance that Eharmony will successfully match you. Add to that the frustration that Eharmony, not you, is in control of whom and how often you are matched, and you have just paid money to be conned, frustrated, cheated, and ultimately, ignored. I will say again what thousands of other unhappy customers have said. Stay away. Retain control by signing up with one of the other popular services where you are in control of your own matches. Although Eharmony can claim a success rate greater than 0%, I'm convinced you would have better luck playing the lottery.
Now let me help those unsatisfied customers from whom Eharmony has unfortunately already stolen money - here's how to reach them to complain. Presumably because of an exponentially increasing number of customer issues, Eharmony seems determined to make it more and more difficult for customers to voice their dissatisfaction. Previously, you were able to email, call, and write to Eharmony. Today, emailing is no longer an option unless you use their predefined form (you cannot send an actual email; it will bounce). Telephone support is swamped and limited to basic technical service issues. Anything else, and you’re advised to write to the corporate office, and then hung up on to clear the line for the next dissatisfied customer. Still, the place to start is via telephone, and to that end, here is the "current" customer service number: [protected]. I say "current" because the number has changed, and upon pointing that out to an agent, he confirmed that there were indeed (as of now) "about four numbers". As their web pages continually evolve, the phone number moves as well, and it's not easy to find.
If the phone number has again moved, and you've paid by credit card, call your credit card and ask for the phone number Eharmony has listed on record.) As I write this today, it's hidden behind a link listed as "email us". Not exactly intuitive, but during one of my most recent calls to customer service, I asked to be walked though the process to find the again "moved" number. If you're curious, click on "Help" at the bottom of the main page, then "technical issues" in the left frame of the resulting page. From the next page, find the link labeled as "email us", which one would first think was a hyperlink to a customer service email address. Not so. Click that link, and you’ll be taken to a page containing a form to email customer service, which just happens to list a phone number.
Unfortunately, that phone number won't do you a lot of good if you're trying to get any real satisfaction. Over the last 6 months, I've noticed and been told (by the agents themselves) that the agents are busier than ever. It seems that the number of complaints has grown significantly faster than the number of agents able to address them. Every instance I've called, whether early morning, afternoon, or late evening, I've been greeted with a pre-recorded message indicating "we're too busy, please call back later". If you do have the patience (or determination) to remain on hold long enough to get a live person (sometimes more than 45 minutes), you'll probably be disappointed. The reps at the other end of the phone are there primarily to answer "how to"; they will NOT help you with a service complaint. (In very rare instances, they may offer to extend your service by a few days or maybe a week.) They will instead, advise you to write to Eharmony corporate, detailing your complaint, and then wait for a response, all the while, watching the time on your subscription tick away as they waddle through the piles of complaints they receive.
So – for those of you who haven't signed up yet, a word of warning to those considering "free weekends". Although it is true EH will allow you to take a personality profile for "free", as well as set your matching preferences, and be presented with an initial group of matches, you are NOT allowed to view their pictures (if they even have any), or communicate with them until you've BOTH paid. The exceptions to this are the "free communication weekends" – you're allowed to engage in limited, but not full, communication with matches, yet still, not see their photos. It’s been said nothing is free, and this con is no exception. Discussions with customer service confirm; Eharmony is betting that they'll hook you, and that your deep desire to find the love of your life will override your good judgment – manipulating you into turning over your credit or debit card number. In reality, many people get irritated when they find out that the "free" weekend isn't all they thought it would be, and then abandon their profile. Stop and think about that for a minute. Just as you, as a potential subscriber, are signing up for free, so are thousands of others. What does that mean? As a subscriber, each time a free weekend comes around, you get matched with a new group of matches with whom you can't communicate, and the influx of those matches causes the Eharmony system to overload, repeatedly preventing you from logging in. As a non-subscriber, it means that the people you've been matched with and may become excited about meeting, can't communicate with you either, even if you hand over your payment, and the influx of users prevent you from getting full use of that "free" period. So you've spent the weekend trying to log in, or, maybe you're lucky enough to be able to communicate with someone. Now you're hooked – you think you've found the one, but come Monday, you can no longer communicate. What do you do? Pay – only to find out that the apple of your eye isn't what you expected, and you can't get your money back.
Here's how the process is supposed to work:
You, as a potential subscriber, start by taking a lengthy survey, called a "personality profile". The current survey is considerably shorter than that which was in place in 2004 (which took a little over two hours to complete). Eharmony markets this profile as the method by which they will find "your match", though, it appears more that these are questions designed to analyze you, a big part of which is to determine whether or not you're happy, and what percentage of the time you "are" happy (the competitor site "chemistry" parodies this assumption in their own commercials). It's at this point where Eharmony informs you whether you meet their requirements to join, or aren't happy enough often enough, and refuse to allow you to join the service. Think about that. Some people who turn to this site to help search for their other half are turned down, because they're not happy about being alone.
Presuming you "pass" the "entrance exam", the next step is to set your search parameters. In comparison to other services, Eharmony offers you far fewer search options; instead, boasting that, using the results of your personality profile, you'll be matched only with people who have been determined by their system to be "highly compatible". You’re given a recommended age range, (which you can override), then allowed to choose the religion(s), race(s), smoking and drinking preferences, a distance radius, and whether or not your matches should have kids. Unfortunately, Eharmony doesn't respect those settings – and within the past year, they've implemented something called "flexible matching", which any google search will confirm, the majority of customers think is just a way to present you with "something" when in fact, they have "nothing". In this way, they are able to say they have delivered matches and are fulfilling the contract. Flexible matching in itself is a misnomer – the whole marketing of the Eharmony system is that you're matched with other people based on their 29 dimensions of compatibility. A flexible match is someone outside of those 29 dimensions or outside of the parameters you've established. The result? In extremely rare instances, you MAY decide that you’re interested. Keep in mind, usually, you're not. And it's still a two way street – the attraction must be mutual. As an example, Eharmony may match you with someone hundreds of miles away, even though you've stated that you wish to look within a 50 mile radius. Or – maybe you're matched with someone who has three children, even though you've stated you don't want to be matched with someone who already has children.
Once you've been presented with an initial set of matches (who may or may NOT be subscribers), "paying" members are allowed to initiate a 4 step communication process, in which, (if you are both paid members) either of you may choose to communicate or not and reveal photos or not. Once in the process, either of you may choose at any time to cease communication by "closing" a match. In the first step, you each pick and answer 5 multiple choice questions from a pre-defined list. Next, you and your match exchange your "must haves" and "can't stands" – again, from a predefined list. Next come three essay questions. Assuming you both make it this far, you're presented with a "safety message", and then allowed to enter into the last step; "open communication" - a primitive email system. Again, many of the profiles you may be matched with belong to people who have signed up, but not paid. An important note – EH DOES NOT make a public distinction between active and inactive profiles, another common complaint cited in internet reviews. You (whether a paid subscriber or not) have no way of knowing whether that match is an active subscriber or not (meaning, able to communicate with you or not) – a practice that Yahoo Personals was called on in the subject of a class action suit, subsequently settled.
This communication process continues for as long as your subscription is valid, or until you become aggravated with the service and quit. Here's another common complaint and misconception regarding matches. One would think, that the Eharmony system would reach into the millions of members, determine whom you're compatible with, and present those matches to you, all at once – to look through and deliver to you. Not so. Matches are sent to you- but not all at once. And again, those matches aren't all current members. In my personal experience, (confirmed by other members) if I get 7 matches, 3 of them will state in their profile, "no longer a member". Worse, I've been matched (as have others) with people who have been members for months or years, before being paired with me. When confronted with this information, Eharmony vehemently denied this could have happened, insisting that matches are made as users join the service. After pointing out three instances where this was not the case, the customer reps offered the possibility that the match may have chosen to "retake" their personality profile. Further discussions with those matches revealed no such retakes, and Eharmony chose to avoid the questions.
From a business perspective, financially, it isn't in Eharmony's interest to provide you with all of your matches at the same time – they don't get paid if or when you find your soulmate (in other words, for RESULTS); they only generate revenue from your monthly subscription fee. Similarly, it doesn't make sense for them to let you know who is or is not an active subscriber. They match you with inactive (and active) members, hoping that one or both of you will be interested enough to hand over a monthly fee. (Unfortunately, to communicate, BOTH need to pay - so you may, but your match may NOT.) The more people that sign up, the more active they can make the matching process appear. They needed to find a way to generate more revenue, to supplement or make up for subscription fees. The solution? Advertising. By failing to distinguish between active and inactive members, they’re able to artificially inflate the "subscriber" count – and then – using those artificially high numbers, sell advertising. It's similar to a newspaper – not everyone necessarily reads the paper, but the newspaper is able to say "we deliver to x subscribers" and are able to sell advertising based on that volume. As of late, and previously touched on, Eharmony's web pages are overloaded with advertisements. If you watch carefully, you'll see that some of the pages are coded such that the advertisements appear even before the match information (which you’ve PAID for) – further clogging the infrastructure and slowing the system.
The next most common complaints regarding matches seem to be the quantity, quality, and frequency of matches – mostly because subscribers expect more based on the "29 dimensions". Many people (and I can personally attest to this) claim that during your subscription, the frequency and quantity of matches is minimal. As your subscription nears expiration though, Eharmony sends you a burst of matches – hoping that at least one of them sparks an interest enticing you to extend your subscription. Unfortunately, as already stated, those matches may not be active, but worse, Eharmony doesn't guarantee the information contained in profiles, and now, posts an even broader disclaimer. The result? Personal experiences (confirmed by internet reviews) – inactive matches, matches claiming to be local, but really from Russia, or matches claiming to have no children, but every third word of their profile talking about their 4 small children that mean the world to them, with 5 photographs of the match and their children. Others have even reported matches really being married, or from Nigeria scamming for money. Now – aside from the obvious, why would this be frustrating? Mostly, because you've paid for a service – marketed to be – matching you with someone who specifically MATCHES you on 29 dimensions, to find out you've been "matched" with a fraud. And if you paid - in order to communicate with one of these frauds - you're out your fee. Eharmony markets "removing" the guesswork and matching you with "highly compatible" candidates. When I confronted the customer service reps with this information, I was told that we're only matched with "active users" – but they have “so many” members joining each day that they're unable to check the profiles. This didn’t make sense, so I asked for a definition of "active user". It turns out that determination is made by how often the user logs in, not necessarily whether they are a paid subscriber. (Remember this; it will come up later).
Many people join Eharmony thinking that the 29 dimensions of compatibility are some magical formula guaranteeing that Eharmony will find their soulmate by scanning through the millions of subscribers. Realistically, the only difference between Eharmony and other sites is that other sites allow you to see ALL profiles on their system at that time, and then pick from those profiles. Granted, those profiles may also be non-members – but at least with those sites, you are in control – you write to or wink at whomever you are interested in, and then the two of you go from there; ignoring the advance, politely declining, or entering into communication. With Eharmony, THEY are in control, matching you with a fraction of those whom they've determined you're compatible with, active or not, at a time of their choosing. And as we all know, in life and relationships - timing is everything.
So – how do you get your value out of this service if you've already been taken advantage of? How do you fight back from being matched with non-members or fraudulent members? Sadly, complaining doesn’t seem to be working. Rather than come to the table, Eharmony responds to complaints by rationalizing their behavior in the FAQ section, and posting more and more disclaimers on the web site. It appears as though users will need to force Eharmony to change their business model, to validate profiles, remove inactive members, and deliver quality matches to you. How do users do that? Cut off the funding. If you expect to have any chance of success though, be honest with the other members, while maintaining your safety until you're ready to divulge that information to a match. Read on.
First, establish an anonymous email account. Do not use an email address with a cute meaning, or worse yet, your name. Sign up with one of the major free mail providers and create a new address containing a mix of letters and numbers that have NO meaning, setting the "from" address as "[first name] from [your city] on Eharmony". This will allow you to maintain your anonymity but still allow you to be recognized by other Eharmony users as they associate your profile and email. Do NOT use this email address for anything else.
Now – recall that Eharmony has admitted that they don't have the "time or resources" to check through "millions of profiles" for accuracy or content. Members have caught on and have used that flaw to their advantage, by placing – in their profile, statements to the effect of "I'm not a subscriber, but you can reach me at this email address". (Unfortunately, some of those people publish email addresses that reveal personal information or can be googled; something that Eharmony tries to restrict – for your own safety. If you choose to follow this route, use the anonymous email address.)
Next, recall that Eharmony will continue to use YOUR profile AFTER your subscription has expired, presenting it as an ACTIVE profile, to con new or existing users into thinking you are a CURRENT subscriber. This means, as long as you continue sign in to your account, (whether paid or not) they will consider you active, and match you with OTHER active and inactive members, though YOU, as an unpaid member, will not be able to see your match's pictures (if they have any). Many users have begun to use this flaw in the system to their advantage as well, using their profile embedded email addresses to communicate with matches, sometimes going direct to open communication, some using the format of the 4 step process. Using the listed email address, members remain anonymous until they're ready to share information, while retaining control of being able to respond to or decline requests to communicate.
So –what if you're totally fed up with the system and have no desire to use it – or be used – any longer? You have several options – sign in and instruct Eharmony to remove your profile, or – remove all your photos and text, other than "NO LONGER A MEMBER - expired in MM/DD/YY". However, internet complaints reveal that members continue to be matched and receive matches from Eharmony even after they've requested to be removed. Whichever you decide, to be fair and or helpful to the other subscribers, you should let people know how dissatisfied you are by removing your profile or stating your dissatisfaction in your current profile.
I became a member of E-harmony recently. my matches were coming through. This woman called herself diana Lucas from (Greensboro NC)... She emailed me back and forth and told me she was living in Lagos, Nigeria and wanted to find the man of her dreams. We sent several emails back and forth, then she was asking for money. A red flag was raised. I got concerned and went on the web to search her story. After a day of research I came to a web site called Stopscammers.com the very first page that i looked at had her picture on it. I was not surprised. She is out there, so men beware she is a very cold fish and will take all from you.
I don't like this company or any company that sets itself up like this and behaves as this company does. Providing options on the site to state if you are married, separated or not. If you are separated you cannot join this site. But. this site should not be playing God over the status of others and should state this clearly (BEFORE YOU SPEND A WHOLE HOUR FILLING IN ALL THE QUESTIONS ON THE SITE). that the site is for single people only. So, if you are perfectly single e-harmony is for you. But God help you if you're not, cause you'll just be wasting your time. and you will not find out until you have answered ALL the questions! And THERE ARE MANY PAGES OF QUESTIONS ON THIS SITE! AND YOU CANNOT SKIP ANY OF THEM EITHER! Bad site. Leave alone!
Yeah I agree, I gave up, got bored with it.
Basically, yes, what you said... infuriated that their judgement of my situation means I'm not allowed on their site but seriously fecking angry that they made me fill in the hardest questionnaire of all time before telling me that.
Why would you want to be on a dating site if you are not single?
I think it is a scam ! I don't belive that all of the matches I'm being sent are real people.
I've had maybe 5% reply to messages sent.
I have been a member off and on since 2003. I had not met anyone I would have wanted to date. Women 100lbs heavier than me, Women with 3 children, Women that were not attractive to me. Women that just wanted perfection and didn't care about anything else.
After several years of absolutely no success, I decided to try letting it set me up with someone internationally. I think I make decent money, I have my own business and can take some time off if needed and travel. Others do this through marriage brokers, why not give it a try. Well I did and I met several nice ladies in Eastern Europe. I know, that's all bad too right? I don't think it's all bad, but there are scams and deceptions there that we do have to watch for.
I met this one really special lady. She had a personality I really adored (sophisticated, but warm and loving. Professional and goal oriented, but loved like goddess. Professional appearance in her business suit, but made me drewl in a bikini or more revealing intimate apparal she wore for just me). Yes I was in love. After a month into our relationship, she said she isn't divorced yet, but is in process. I accepted that as it's common here in the states. We met in Kiev, spent the weekend together and had a great time. Then when I come home she had felt a little scared that I was travelling the world playing women. Funny since I"m a single dad, own a growing security company and seem to spend most of my free time now telling security guards who they can and can not arrest. I'm 44 years old and hardly have time or energy to chase sluts around the globe. I want a wife and that's all I care to look for. I thought she could very well be the next mrs on my mailbox.
As time went on, more and more issues came up, she keeps asking me about negative things in the US, how can someone possibly survive on $60, 000 a year clear income (business tax issues make income less clear than job income). She tells me she has a friend who married a vietnamese American man in Texas and she told her you must clear $7000 a month to just be moderate in America. Funny thing is the first story about this friend in Texas was how mean this man was and how he didn't trust her with any money and would only give her $20 a week to shop on. Even in Texas you would starve on $20 a week. Obviously this woman has no clue what money is worth and married for money.
I spent many hours in Emails and on the phone assuring my love that her figures are absurd. Being a humble man I always reported my income as around 50k a year. She asked how I could afford a porsche and an aircraft on my income. I told I don't pay for it, the business does. Then I realized I had to explain how this works. When you figure out what I can buy versus what my tax return shows, I'm doing a lot better than someone who really earns $50k a year on a payroll. I did the numbers quickly in my head and said I guess I must be taking out another 3k a month or so..so I make more than your friends husband when you see my buying power. She was totally confused and could not understand all this. I told her how our tax system works, how someone clearing 7k a month has to make about 120 a year to clear that. Unless he can show his expenses against a corporate tax record and basically live far better on less money. Isn't that the American dream? Houses are great, but business are the stuff dreams are made of, at least when it comes to the IRS.
Anyway, she finally decided after 8 months of friendship/love/intimacy that she just can't make this move. Basically ending it. During our time she insisted she was the only one I talk too, she didn't want me to pursue any other women, she assured me she was serious in her search for a husband and she was the real thing. I was fine with this, closed out my matches on EH, focused on my little brunette ukrainain woman and had very high hopes of waking up next to her each morning.
While we were "together" if you will, she told me her ex was being difficult. She could not have him know she was dating another man or he would try to hold up the divorce. She also said that if he knew about me, he would refuse to sell the house and never let her move on with her life. When I suggested a visit to her home town, she tried to change my mind because it was too cold in winter and as an American I wouldn't be comfortable. Funny thing is I live in Los Angeles, but have business in Casper Wyoming, Cincinnati OH, Detroit MI and a few other places not quite the most pleasant places in winter. I don't think 10F is going to kill me.
Anyway, once I said I don't care about the weather, then the issue became she can't have me showing affection in her town because too many people know who she is and she isn't divorced yet. Then she started with all the problems of American life from how everyone loses their homes, how expensive it is based on her friend in Texas (Texas of all places, I live in Los Angeles and have never thought of texas as an expensive state). Finally she just said she can't make the move. She loves her home and the security she has too much. Being a school teacher and comming to a country where teachers are in serious demand, I'm missing the security issue. I make over 6k a month, she would make aroud 4k a month as a teacher in the LA area. Together we would make over 10k a month. She currently earns $150 a month in USD, Yet she fears her security? Whatever, I give up.
Now do I go back onto Eharmony and see if I can find another one, or am I just an idiot thats doomed to a life of singlehood.
Any comments send them to my email address: Greg3070@aol.com
I joined E-Harmony three days ago...I first did the personality profile and several men seemed to have an interest unfortunately I did not feel the same. I do have to like their looks and could not see them, no pictures! E-harmony continuously e-mailed me with specials, etc. When I finally said, ok, I'll play the price jumped up as the Valentines Special was over! I then paid $119.00+ for three months...the following e-mail I received said it was my "last chance" for the Valentines special and three months was $59.00! I now have been a 'PROUD" member for 4 days! I proceeded to e-mail eharmonysupport to request a partial refund due to the "one more chance they gave me...this is my forth day of attempting to reach them...no reply to date! It seemed as when I gave them my credit card number their hands pulled it from the computor very fast, blink of an eye, now their gone! Where are they? When your credit card comes in at 1pm they are there! Also, after giving them my credit card the men disappeared also, not one has been interested! The reason I found this site is I was looking for a phone number to contact them...this will not be overlooked by me...I know they have thousands of clients but they have now met their match! Who knows, maybe we can all meet on the customer complaint side of this nonsence!
I wanted to cancel my membership to e-harmony and was a partial month into a 3 month pre paid subscription. They told me I can cancel but they will not refund and of the three months prepay even though I am barely into the first of three months. This is ridiculous and appears to be a scam operated by a website that claims to be Christian based LOL. They only want money and I advise anyone who chooses to use e-Harmony to only pay one month at a time in advance.
I have never authorized any money or became a paid member with eHarmony, I have spent some 30 hours trying to have my profile removed ann have my e-mail removed I do not need my Mailbox located on my personal site filled with e-Harmony mail. I have an old computer and need all the free space available. I have followed e-Harmony E-mail instructions to remove my account.several times. They tell me final closure is in process and an E-Mail confirmation will be sent me shortly.I am stll waiting and receiving their mail. Its impossible
dating scam!
When I was a member of E-harmony more than 95% of the men they matched me up with lived at least 1000 miles away from me and the few who lived less than 200 miles away (whom I could count on one hand) closed me out. I live in Boston. E-harmony's matching program couldn't find ANY men in my heavily-populated area with whom to match me? Somethings fishy since as soon as I let my membership expire, E-harmony then magically was suddenly able to find me matches in the Boston area, often sending me one or more a week as "bait" to get me to sign up again. It makes me question their ethics.
Also, I signed up specifying no automatic renewal. They put me in for automatic renewal. I spent hours figuring out how to change it on the computer and e-mailing them to confirm that they had done it. Yet when my membership expired they **still** automatically renewed me! Luckily I had used a specially-generated credit card number that has a dollar-cap and the renewal bounced. Then they e-mailed me asking me to give them a new credit card number since they couldn't automatically renew me and wanted to. Slimey and unethical. Avoid this company. They rip people off and I feel bad for people who are signing up in good faith. I think of what they will have to deal with. It is sad to be scammed.
I think E-harmony is a great big rip off !
I would like to know how to get in touch with this company ? If anyone knows please inform me.
I thought that a pay dating site would be the way to go but I now I know it's not. I much prefer Plentyoffish which is a free site. There needs to be a class action suit brought against them !
e-Harmony is total nonsense. I was a member for 6 months and while it was easy enough to cancel I never comunicated with ladies at all. I am not a weirdo or anything, I have had a few good relationships in the past, but wanted to try something different. Being matched on values, and personality appealled to me. Nothing. Not one single match that was even remotely what I was looking for. I specified certain things which were completely ignored and I was constantly matched with ladies more than 500 miles from me - I'm in London. It's just another money maker who prey on people feeling lonely or looking for their soulmate. My advice to anyone - AVOID ALL DATING SITES - just get out there and meet people. G/L.
I agree that it is a way to separate decent romantically inclined people from their money. Most guys that I have been sent live over 300 miles away. I am college educated but many cannot string simple sentences together! No photos. When you ask questions about their lifestyle they suddenly stop the process. Some of the guys are decent and I feel for them also that they were paired with someone not compatible. Physical attraction IS inportant. Eharmony just doesn't get that - or likely just wants your money and doesn't care.
First, let me say that I was a member of eharmony for two years. I knew of the monthly fees, and I gave them a specific credit card to charge, which worked fine. Two months later, I changed from the monthly membership to the annual membership. I was billed on my next statement, and I was fine with that. When you compare $49.95 per month for 12 months to the reduced rate, it was worth it. I never had a problem with the annual charge. I was always notified when my subscription needed to be renewed.
Think about buying a house. Would you settle for just what's out there, knowing you'll never be happy where you are and knowing that there other possibilities out there? Or do you want to options, and be able to be in control of your options?
It's what you WANT it to be. Specify it. Fine-tune it. That goes for your relationships, what you want in dating, and what you want in life. I set-up my matches to find someone with similar interests, hobbies, lifestyle, religion... Make it what you want. Go for what you want on a long-term, not just short-term. That's okay too.
If I felt that I was being scammed, I would have cancelled eharmony a long time ago. But I researched it, I read a lot about it, read a lot of testimonials, and asked a lot of questions about it. I am not the type of person to accept things "as is", so I look into things which spark my attention. I was never scammed with Eharmony, ever. Did they offer different packages and options? YES. But I declined each one of them because I was happy with the eharmony program, and I was out for looking for SOMEONE not SOMETHING.
When I set-up my profile, I made sure that the women that I set-up a basic simple profile, and I didn't specify a lot of information. I received about 50+ matches a few days in a row. I signed back on, and changed my matches to at least the same state that I lived in (New Jersey). Then, I went through the current matches and specified reasons why not to be matched with the people out of state.
I went on sporadic dates here and there, but they weren't the type of woman that I was looking for. So, I modified my profile, going from the "basic simple" search for someone, and narrowing it down a little as to what I was looking for. Age, height, background, kids. Although I made modifications, I was still open-minded. I received a lot of matches, most of which closed me out as "they live too far" or "no compatibility". I did go on some dates with people whom I thought were nice, but they didn't feel a "connection". If the compatibility wasn't there, then there wasn't a need to continue. However, I never walked out in the middle of a date. I'm not like that.
So, I specified exactly what I was looking for. I took the 200 question test again. I did a lot of thinking about my Q&A, and I rewrote a lot of my information with more personalized information about myself. In other words, I put myself on a limb, dropped my guard, and just let myself out there. I wanted people to see who I was as a person, and I wanted to go from there.
I met and dated a lot of different people. Most were single dates, and I was alright with that. I had short-term relationships (3-5 months) with some women.
I was matched with someone in February 2007. We talked every day in eharmony, sharing a lot about each other. After a month, we setup our first date, which went very well. The conversations that we had in eharmony were the basis for our conversations, and they sparked other conversations. It was great, we had a fantastic time. We dated each other on a Saturday, then again on Sunday. When I got home, I signed onto eharmony, and started closing out my matches who were not in open communication saying "I am pursuing another relationship" because I feel that I wanted to give the benefit of the doubt why I closed their match. Over the next few days, I sent messages to the other people I was in open communication with, letting them know that I have met someone and that I wish them good luck in their search, and also closed the match.
We're now dating over a year. We have taken vacations together, travelled together, went to concerts together, dinners, countless movies, Broadway shows, white water rafting, camping, and we just have a great time at whatever we want to do.
It's what YOU want it to be. Specify exactly what you want - age, location, etc. Don't settle. Go for what you want in someone.
Good luck. :)
Totally Agree with you. Unethical, Slimey and wish I had read your comments before I "on a whim" let this corporation have access to my checking account. They automatically renewed my membership on Easter Sunday. Then sent me an email the same day, easter sunday, of what they did. Like they are my partner - or best friend - or had my knowledge and concent. When I called on MOnday, the next day, to tell them that I had no intention of re-newing as the 3 month plan had expired, they told me to late, the increase in fee that they took out of my checking account was the "discount" fee of the normal price. What a bunch of con artists. Please don't let this hocus pocus disney fantasy hype gypsy good for NOTHING CORPORATION get thier hands on your bank account. THEY ARE BAD. THEY HAVE NO MEN. IT IS ALL SMOKE AND ILLUSION AND YOU DO PAY. I will tell every woman I know - and don't know to BEWARE. BAD BAD BAD PEOPLE WHO WANT THIER HANDS ON YOUR BANK ACCOUNT.
continuing to charge subscription to credit card after advising I do not wish to continue membership!
I became a member of the e harmony dating service for a month and they have monthly auto renewal option. Six days before the renewal date, I informed them that I do not wish to renew my subscription. As I didn't receive a reply, I wrote to them again a day before renewal date. On renewal day, I received an email saying my membership fees were charged to my credit card. I replied to that email stating that I wrote to them before and requesting a refund. Still no reply. I wrote again today but am not expecting a reply and have no way of recovering my money.
I have the same problem. I am trying to cancel, but the 'cancel' and 'do not renew' instructions give directions to non-existent links under Account Settings. I am pre-alerting my bank to consider any renewal charge as fraud and alerting authorities.
You can look into a Charge Back which means that you get your Credit Card company to look into a wrongful charge and they can charge the company the money back. I'd imagine it's quite bad for a credit rating.
I called and they refunded me. You cant wait months to pass bye. Take immediate action and they give it back.
I had to get the number from my credit card. The phone numbers are always accessable to the banks.
eHamrony makes more money out of cheating people out of money by continuing their memberships after we have canceled more than once. Someone needs to look into this and take legal action.
SHUT THEM DOWN!
system failures!
Although I was able to cancel my membership online without additional month fees I agree with many of the other comments on this board namely they seem to wait until the last renewal minute to find "new" matches and they match non-paying/inactive accounts.
After speaking with one of my "new" matches I realized we had both been members for months (much of the time when I wasn't receiving matcheds). We were all of sudden matched when it was time for me to cancel. Also I don't like the idea that my picture and profile is sent to non-members with whom I can't communicate in the hopes they sign up. (In their about section they actually state this is a reason they match you with non members). If your going to use me or anyone else at marketing bait we should be paid.
But my biggest frustrations and the reason I am writing is eharmony's policy of giving "free" communication periods. Its free for everyone accept the paying members. Such give a ways causes their system to such down on a regular basis because of the overflow of people. So not only have I already paid for this "free" time but I am then also not able to use the system. These system unavailabilities happen every time there is such an offer (and other times for not apparent reason). If you know your going to have this offer at least give the paying customers notice so that they can prepare and log on before or GIVE US A PRORATED REFUND!
Buyer Beware! If you account ends on, for example, the 28th of the month, EH will go ahead and "auto-renew" for you up to two days early. When you call to cancel, the reps are very unhelpful and EH WILL NOT REFUND YOUR MONEY. What a scam!
No, the matches on eharmony are not accurate. I specified matches to be no more than 30 miles away and not even 24 hours after signing up I was receiving matches that were 2000 miles away. Apparently they do not give refunds, because they have not even responded to the 4 e-mails I have sent them in the past 3 days. There should be some kind of law to protect consumers against internet fraud.
I also have a complain about eharmony. The matches I asked for were not accurate at all and I told them I wasn't pleased with their services and asked for a refund. They also told me that I could not get my money back from them and I have only been with them for two weeks. The TV commercials are very deceiving.
unfair controlling of number of matches
My primary complaint is not with their personality/features matching system because many different sites just have certain flaws in the matches. I accept that.
My main complaint has to do with the number of matches. When I first signed up, I got approximately 15-20 matches. The next day, about 10. Following day another 12, etc. So I would say on average, I receive 10-15 matches every day.
Now, to me this seems skeptical. They boast over 15 million members. I understand that after I filter down to location, etc, it segments that 15 million a bit. But then again, I live in LA - one of the most densely populated cities in the country, so I would say there are probably over 1,000-5,000 people that meet my criteria (I put "No Preference" to almost everything). How do I know this? Well I tried almost every other site, and on average there were over 1,000 matches at least when I searched at any given time. So on the low end, there should be at least 1,000 matches to my criteria when I first signed up.
So the part where this is very deceptive business practice is because I pay on subscription model - meaning I pretty much pay for every day I am on the service. At $59, it's almost $2 per day. So if you do the math, let's say in their database there are 1,000 people that match me, and if they only send me 10-15 every day, it'll take me at least 3 months to view those 1,000 people! And that's just assuming that there are only 1,000...there could be 10,000!
It seems to me they are doing some sort of scam. I can understand that if the first day I sign up, I get like 500 matches, and then as time goes by, I slowly get less and less. But nope, I started off with 20, and it's been consistently 10-15 every day. These matches are not manually done (if so, I can understand the limit of only a certain amount of matches can be done every day cause it's by manual human labor). But nope - it is done by computer. And if you run one query, it should return ALL matches...not just 10-15.
This is deceptive and a scheme to draw you in more for longer subscriptions. It's like me joining Netflix and saying "I like only Horror Movies" and then only being shown my selection of horror movies 1o movies at a time. I should have complete access to all my matches. And for them to say that I have only 20 matches the very first day, and 10 new ones happen to pop up every day is completely false.
I'm saying class-action lawsuit here cause this practice affects EVERYONE on eharmony.com
Im not concerned with the number of matches just the communication. I only recieved communications from people 1 week before my subscription ended. After renewing I never heard from that match again. Coincidence I think not.
E harmony matched me with nothing but out of date people, those who were not even looking any longer and those who did not match critical match material. If and when a class action sue is filed I will certainly enlist, EHARMONY IS A SHAME
I could no have said it better myself, the only thing I would add was if you do select some limitations they should be honored and the flexible match garbage is a falesy too - if you have so many members WHY would you go outside the perameters set by the CLIENT!
I recieved almost no matches until my subscription was two weeks from being over. Then they sent me several matches, all of which almost immediately broke off communicationwith me without giving me a chance.
Eharmony is a joke, a fraud, a complete waste of time and I support anyone bringing a class-aciton lawsuit against them.
I kept getting matched with people who were in relationships or no longer dating. This was after I had been a member for some time. Why would someone not interested in dating sign up for eHarmony? My guess is it took eHarmony several months to get around to matching me with that person, by which time they were no longer looking. Gee thanks. They are not getting another dime out of me and if I knew a lawyer, I'd seriously consider suing.
possible discrimination
It's a well publicized fact that this company discriminates against gays and lesbians. But I've been wondering for some time now if this company is against interratcial couples because I have seen many of their commercials and there is not a single mixed color couple featured in any of them I've seen. It's always : white woman & white man, black woman & black man, Asian woman & Asian man, etc. No exception to this "same color" couple-making so far in their advertisement. Their commercials are so "consistent" regarding this issue that I finally had to say something somewhere. Are they just trying to be PC on national TV ads? Or do they firmly believe in "keeping the races pure"?
I filled out the personality profile twice and each time zero matches came up for me and thus they would not allow me to be a member. A year later, the second time I actually lied in my questionaire to see if I could get into the database and again I was denied. I even checked all races when I answered it. What the hell did I answer wrong?
I do not have a membership, I am considering NOT signing up. I have been reading a lot of the dissapointment stories. So many people feel cheated b/c they get charged when given ample notice of disinterest in renewal. I DO NOT like the idea that eHarmony will keep NON members on file. YUCKY that is so FRADULANT! How could people be so unethical. I am so dissapointed yet grateful, that I looked up some information, and did a little research.
I am a black male, Eharmony would match me with women of different races, f I remeber correctly when fill out your profile you are asked about those kind of preferences.
When e harmony first started I read in some of the material on the site at the time, and this came from Neil Clark himself, that mixing of races in marriage should not be done and I heard him say the same thing when I heard him speak at a church in Newport Beach, CA. It was in a section that talked about what to be careful of when finding a mate. He gave a number of reasons why he didn't think that interracial marriages where a good thing and people should consider the issues he brings up before going forward. And he was right in that people should take the things he mentioned in to consideration for the purpose of deciding how to deal with those things if and when they come up, but not as a reason to not get married. For example, he talked about having children and what they would go through because of being bi racial and what that would do to them. I have 5 wonderful bi racial (asian/black) grand children and they all are very well adjusted with great attitudes and a lot of friends, white, black etc. So I think he is wrong in some of the reason he stated. It was that he didn't think it was a good idea. I disagreed with him completely. I am a Black male and its interesting but when I was a member I received match's that were all races, White, Hispanic etc. Anyway, because of Neil's own believes about interracial marriages, that could be the reason we don't see those couples in their TV spots. I don't know that for sure, just an educated guess. I sure if you googled Neil you should be able to find some information on that subject.
religious discrimination!
I originally filled in eharmony's profile questions, and was turned down as falling in the 20% of people that do not qualify for eharmony. In that attempt, I answered the *religion* related questions honestly (I'm not particularly religious). So, the next day, I tried again, answering all questions exactly the same EXCEPT the religion-based questions, which I answered as if I was rather religious. And viola, I'm accepted! Eharmony obviously has a religious bias as to who is considered *acceptable*. I find their brand of theology-thumping extremely offensive. Stay away from eharmony and their discriminatory *holier-than-thou* scam!
Consider yourselves lucky. Eharmony is a f**king joke. The give you very few "mactches" until about a month before your paid subscription is about to run out. Then they send you some, most of which cut off communication with you without ever giving you a fair chance.
Nothing, but a bunch of holier-than-thou-Bible-thumpers who'll never be satisfied with anyone who's not rich and acts like a likewise Bible thumper there.
I had the exact same experience happen to me. Filled out that long ### e harmony survey, being truthful about my atheist stance, REJECTED. Filled it out a second time as a somewhat religious person on the religious questions, ACCEPTED. What a joke. If they are going to discriminate on the basis of religion, at least have the common human decency to make it public.
deceptive practices
I have been a paying member of eHarmony a couple of times. They match members with non-paying members who are unable to respond. From eHarmony's Q&A section:
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Question: Are users required to post a photo?
Answer: eHarmony doesn't "force" our users to post their photos, and we wouldn't want to. We have promised to begin matching you as soon as you are accepted into our system, even before you have subscribed. This helps to demonstrate how we work, and is one of our most important methods of generating trust in our service.
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More like one of their most important methods of generating revenue.
Before you pay, you are unable to see photos of "matches". The text which appears where a photo would be says,
"You must be a subscriber to view photos if posted. "
Be sure to read the last two words: IF POSTED. You are most likely to find no photos are posted even after paying to join. Of course, there is bogus spin about the insignificance of appearance. Here is more of the "answer" from the question about posting photos:
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If posting a photograph were a prerequisite to completing the Relationship Questionnaire, this would exclude anyone who didn't have scanning equipment immediately on hand from joining eHarmony, severely limiting our membership. In fact, you may remember that we matched you before you had photos posted, and I'm sure you appreciate that we did not eliminate you from matching before you could amend this situation.
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More like severely limiting their revenue! In fact, you were used by them to scam others into joining! At least the sort of acknowledge they are going to use you just like they use everyone else. It has been my experience that the only people who do not post photos are those most others would find unattractive and would not want to meet no matter what. Without these people, eHarmony would likely go out of business.
If you decide to pay for a membership, be prepared for meeting many unattractive people who refuse to post photos before meeting. Be sure to meet for coffee or water so you don't go broke on bad dates.
The comment about broken people frequenting this cite is accurate. An 70 year old gentlemen I know, who is prone to being scammed either because he oblivious or does not care to verify anything was married after two months to a 40 something woman who he met on this cite. Besides the obviously short courtship, he seemed happy enough. A year later, he has: (1) been sent back to 'get a bigger ring'; (2) bought a condo and car for the minimum wage wife; (3) been accused of being a child harasser after spending 'too much time with grand kids'; (4) been accused of having a drinking problem because his wife no longer drinks and found wine glasses in his house, etcetera. Last I heard he was all consumed with putting his paid-for home up as collateral to finance the condo he's purchasing and has decided not to follow medical advise concerning his cancer because of the associated costs...
Warn your parents and grandparents, there are healthier pass times, or at least get involved with the background process. Unfortunately, this older gentleman did not because he felt it would be an invasion of privacy. Come on, be intelligent.
Eharmony was responsible in introducing my ex-finance and I. I sent them an email thanking that for matching us as we became engaged 6 months later. A year after our engagement they contacted us again to advertise for them. We declined at the time and said that we had planned to wed within 6-12 months.
Last than 6 months after our last correspondence with eHarmony and a day after I dumped him, I was horrified to discover that they had allowed him to re-register and join eHarmony 3 months before I dumped him. I was only made aware after I sent an email to eHarmony that I had ended my engagement to him and then warned them that he is not of good character as he uses women in every way fo rhis own gain!
WOW, I am a female, and I have closed a couple interaction, ...not a paying member by the way and after reading this site won't become a payng member, i digress the point is that as a female, I have been so careful about online match dating etc...and thought that eHarmony was the cream of the crop.
I see that I was so wrong.
Thanks everyone for the honest replies.
HA! I was told that the matches i rec'd were light social drinkers, drug free, and financially stable...WRONG! the ones i got were stoners, drunks, so broke they had to apply for state aid, and spoke to me with sexually explicit words, that's without adding the issues of their emotional and/or mental baggage... THAT WAS AN EXPENSIVE MISTAKE... so i joined another sight and am engaged to be married. OH! and they would not post my profile without a picture i didnt want to post one but they said it has to go in my profile before they can post it.
My experience with eharmony is similar. I had been matched with over 3, 000 "matches." I went out with one of the women, who turned out to be a compulsive liar. And, I had a phone call with a woman, Tamara from Chicago, with a Pennsylvania phone number, who severely misrepresented herself on her profile.
Eharmony attracts women with severe, emotional baggage. Looking at the reasons that someone can actually close a match demonstrates the caliber of woman who is generally listed on the site.
Explain something to me. If you are "pursuing another relationship, " "are taking a break from dating, " "are not ready for the next step, " or "have too much happening in your life at the moment, " what the ### are you doing on eharmony in the first place?
billing fraud!
In January 2007 I thought I had signed up for one month of service. They won't stop billing me. I emailed them a couple of times to tell them that I want them to stop. It is September now and I'm still getting billed 49.99 a month. I called them yesterday and was told that I signed up for a automatic renewal service saving 10 dollars a month. They are very deceptive because I only wanted to try them out. Do I have to report my credit card stolen to get them to stop?
Advise smb!
I just noticed In March 2007 still have eharmony I thought I had signed up for more Two years of service. They won't stop billing me. I emailed them a couple of times to tell them that I want them to stop. It is now and I'm still getting billed USD 32 a month. I them yesterday and was told that I signed up for a automatic renewal servDo I have to report my credit card stolen to get them to stop?
Eharmony and other sights have developed a very slick and deceptive means of upgrading your account to a longer period when it is clearly not what you intended. Here is what they do - you click to sign onto a 1 or 2 month subscription, you put in your payment info, be it your bank account or PayPal. The second you click the payment button, your account is converted to a 6 or 12 month account and you are charged for it. Unless you are paying attention, you will never notice it until your bills start coming. Try to find a confirmation email of the account you signed up for. You won't find it. It disappears. Then all you have is your word against theirs as to what you actually signed up for. Guess who is going to win that one? This happened to me on eharmony first and I am still trying to clear that one up - it won't happen short of a lawsuit and they know it so they continue their unethical business practices. I went to upgrade my free account at POF from free to a 2 month account. As soon as I clicked on PayPal, my account suddenly changed to a 6 month account! Luckily, I caught that one and immediately cancelled the account. They threaten you that if you cancel or stop an account, you will never be able to open another one. And that is a bad thing? Stay away from all online dating sites. They are the slickest, most unethical businesses out there. There needs to be a huge investigation into their business practices. Anyone know a good attorney willing to take them on?
Beware, indeed. eHarmony is still up to no good. Yes, they advertise as a company concerned with character and integrity, all the while charging for auto-renewal on an account that has been cancelled. I cancelled my account AND the auto-renewal as well. I demanded my money back. Long story short -they will not, will not, will not return my money. Just as the last post, I am usually articulate and assertive enough to...well, get what I want. The auto-renewal is for a one-month period, so I decided to let them have the money if they were that desperate; it was just not beneficial to spend my time arguing. However, here I am still talking about it...hhmmm, guess I am angrier than I realized.
Just called them again. They told me again that I couldn't talk to a supervisor. Finally they gave me a supervisor who told me that my auto-renewal had been turned off but that I could not have a refund and that I could not talk to anyone else but that someone would email me within the next ten-fifteen minutes. Basically, they are going to hold on to my fifty dollars like their lives depend on it, even though it is clear that I only wanted one month and immediately contacted them when it was apparent that they had not turned off my auto-renewal as they said they would.
Buyer BEWARE. Eharmony is unethical and far less concerned about their customer satisfaction than about immediate monetary gains, even if by deceit.
I had the same things happen. I signed up for one month only and couldn't find a place to stop auto-renewal. I could only see a place to cancel immediately, presumably keeping you from using the rest of the month you paid for. A salesperson called to get me to sign up for more, but I told her that I didn't want to sign up for more. I told her she could call back in case I changed my mind, but that I wanted to cancel the auto-renew and couldn't find it. Instead of directing me to where I could cancel it online, she said she would do it for me. She did not, and I go charged another fifty bucks. I immediately cancelled my account online, which I thought was not necessary due to the salesperson saying they would cancer the auto-renew. I took out my photo and all the info I could get out. I also called the number that had been used to make the sales call and left a message. No one returned my call. I called a few days later, and no one returned my call. Finally, I got a phone number off a complaint board and called them. They tried to get me to sign up for more months, but then after a long conversation said they were no authorized to refund my money. I said I would begin recording the call, and they hung up on me. They sent me an email asking me to describe the "match" that I was having problems with. I responded, saying that I was not having problems with a match and described the problem. They emailed me back refusing to refund my money but said I could make a "comment" to some address in California, emphasizing that it was no guarantee that I would get my money back. I called my bank who said they could reverse the charges. The bank had me write up a long statement and said they would submit it to VISA. Then, I got a letter from the bank that said I only canceled my account but didn't cancel the renewal. I called them and they said that that was based on what eharmony said. They said they would check into it and call me back. They called back and said that because I had not cancelled the autorenewal on the internet, I could not get a refund. They asked me for proof that I'd canceled my account. This, after I mentioned that eharmony was still sending me emails as though I was a member. They told me to take it up with the company.
Basically, I found that even though I only signed up for one month and asked the representative to cancel the autorenewal and she said she would, I am still being charged a monthly fee and receiving annoying emails. Even though the morning of the first day after my month expired, I called them and told them they shouldn't have charged my account and also manually ripped my info out of my account and manually canceled it, they didn't return my calls and claim I have not canceled my auto-renew.
This company emphasizes that they screen for character, but they are not customer-oriented and do not do what they say. They set things up to trick you out of money when you say you don't want more than what you asked for. Even cancelling your account requires careful attention as their cancellation process includes attempts to divert you from it.
This company should be disciplined as they are stealing money from customers who don't want any further service and didn't sign up for it in the first place. You can't trust anything they say verbally, and don't count on them even respecting what you do online.
I had been planning to go back later in the year and sign up for more time as I had been a client previously and felt that it was a worthwhile service at that time. However, I will never deal with this company again, and buyer BEWARE! They don't practice what they preach. The dangers of online dating start with the dating service eharmony!
I had done a very similar thing to go on for a trial period and then I just noticed that they started to charge me via my Paypal and have done so for the last 5 months @$29.95 per month. Guess I now am going to have to monitor my Paypal account to make sure there are no more of these illegal payments being made.
I prepaid for the trial period last year and then expected it to stop and it did stop, but obviously somebody decided to start it up again...NOT ME. I haven't used it for obvious reasons.
Needless to say, I'm not too happy and will attempt to get my money back via my ATTORNEY if it comes to that and it probably will. But, maybe that will work.
I joined eHarmony and discovered they give you a match and when you get to stage 3 the person just dissappears. I went onto the eHarmony discussion boards actually on eHarmony's website. I was amazed at how many people have said... what happens at stage 3.. people just dissappear.. YES that is my question.. does eHarmony have some sophiticated system to lure people into the idea that they have found you a great match witht he prospect of meeting them when in fact the match is bogus and automatically transmitted to you - and designed to dissappear at stage 3 - because after that they are then to get intouch direct with you.. but if it IS a bogus person they obviously they cannot get in touch with you and that is why they "all of a sudden" dissappear..
eHarmony NEEDS to be investigated - its a scam to get money out of people!
The billing they do not allow you to unsubscribe.. this is another challenge!
I saw that eharmony recently put a new feature on their site called Verify your ID. Now, when I go into my home page - it no longer says that my profile is complete, but because of this newly added feature, it now says Profile Incomplete. When I clicked on this verify your ID bullcrap, I discovered that it is a ridiculous ploy to get more money (done very mischeveously) out of their customers! Well people are going to lie about their profiles ANYHOW. This feature does and means NOTHING! It appears to be just another way for eharmony to scam money out of their innocent and soul searching clients. Shame on You eharmony. That's all I have to say!
fraudulent identity
Matched by eHarmony with man by the name of Frank Larry, Dallas, TX. Pictures posted and later in the process sent. Man identifies himself as being a car dealer, born in Dallas but raised in another country, and returning to Dallas approx 12-18 years ago. A widower, with one 11-year-old son. Pictures forwarded. Provided my home # and the call came from [protected] (Brooklyn) (icall.com) which is a free service to call anywhere in the USA and Canada from another country. The caller was definitely not American, perhaps South African/Nigerian... did not exchange too many correspondence as after hearing the voice, IMMEDIATELY advised person to stop calling as authorities are tracing call. So far so good. Please be aware! Many scammers out there taking advantage of people, both women and men.
Beware of matches using icall.com and textdrop.com -- both free services to call anywhere in USA and Canada from another country. Calls cannot be traced. Text messages not able to be traced. Being used by several eHarmony individuals to contact and scam matches of money.
HI:
Just as an added joy, the "happy couples" portrayed in the e-harmony ads are actors...not real couples matched by e-harmony!
I recieved a casting notice looking for people to play the lovebirds...the casting site was legit (I live in LA) but e-harmony is a joke.
At one point, I was signed up with them and you shold have seen what they matched me up with...I don't even think all of them had teeth! And the pictures looked like they were taken in the 1960's due to the seriously bad hairstyles!
Buyer Beware!
5 good reasons to stay clear of this company www.icall.com
Even the free aspect of it; not worth it and runs poorly with many bugs!
1: Arlo Gilbert (CEO) thinks hes god and there is no room for others to comment on hes work, or hes little workers work Andy Muldowney. Arlo is in this only for the money and little or no customer care!
2: No customer support number! Yea I'm going to buy from a company but cant talk to them on the phone if i need help, etc! And there forums suck; just type about something they don't like, they will ip ban you or delete your account at best! Notice how there are only a few accounts on there forums, thats because most don't get any answers and have been banned for speaking there minds about crappy service and little support! Just read this auto response you will get if you email support, what a joke and tells you how interested they are in what you have to say! "Nobody is going to read the e-mail you just sent because we receive thousands of e-mails each day to this generic e-mail address, however we would like to help you so please continue reading to find out who/where you need to contact to resolve your support issue." This is not a generic email support@icall.com This is support; meaning you write us back with our concerns! Understaffed? ..hire more people, share your wealth Arlo Gilbert!
3: Too many bugs, you have to log in and log out to make the crap work right! It was built on a platform that most scrip-kiddies play with for fun! I tried it for 3 weeks (ver.4.0) and it worked maybe 40% of the time, and when callers called me, they got busy tones most of the time! If you paid for the crap, you got ripped off! There are plenty of free ones with better support! Just google "voip" (Voice over Internet Protocol) or click on this link for 102 Best Free Phone Services on the Web! www.voip-news.com/feature/102-best-phone-services-032708/
4: You cant use this on Windows mobile phones like 5.0 or 6.1 only on the iphone, tells you something! Most phone users are Windows mobile users! Now if i owned icall i would be on ever cell possible, shows you there not too smart!
5: Instead of giving you just a number, (free ver.) they also give you a extension number to call on top of that in-order for you to get a return call! Now who wants to dial that or wants to keep that number around!
Bottom line:
The company needs to go back and think about people first and making something worth using! They don't care about you, they just want your money and act like there the only voip software. Beware don't buy it, free ones are here and many actually have a number you can call.
My goal is not to bad mouth company's; but to let the pubic know the Truth about CEO's who just make too much money and don't care about there customers. Arlo Gilbert needs to spend less time on that airplane and more time on icall bugs! We need to go back to the people business, people. Mark R. Goldston
what was apple thinking?
How does one go about that? I think it is so FRAUDULANT to have non mebers on file as matches, I am not a paying member and after reading the dissapointment stories, I THINK NOT!
Let's go to the propper authorities on this, why not...It just makes sinse.
LET'S GO TO THE ATTOURNEY GENERAL AND COMPLAIN.
I was just rematched with someone that I knew was scamming me. He claimed to be from the US when he was really from Africa, Ghana or Nigeria claiming to be an engineer. I have read several other complaints from women about the same problem. I think we need to go to the Attorney General now.
poor service!
Well, here is my embarrassing story, and please note I am doing my own investigative work, no party is guilty; HOWEVER... Matched with this incredibly awesome man via eHarmony. Says all the right words, attentive, AND supposedly is in the military - a brave soldier currently on active duty in Afghanistan.
Well, my brave soldier since he met me asked me to front over $5100 in USD. Hmmm what is wrong with this picture? No no - different increments. Okay, so I was stupid and began my questioning and researching only AFTER the fact I wire $300 to his "agent."
Well public records do not show my match to exist (Martin Joll/M.Joll of Erie, PA) no matter what state I have been told he has lived (TX, MA). His parents are dead. He is divorced. He is an only child. While I cannot deny any of this to be true, the matter of no public records for a 46 year old who has been married, divorced, purchased homes, etc. is not 'normal.' A recent package sent to my kids by him, lists another man's name, when questioned, it was the name of a fellow trooper, a good friend helping another friend in need, by ordering and paying for the shipment. I placed a call to this company where shipment came from, they can only confirm the sender's name AND that the bill was paid by another name... hmmm did I not mention the sender was also the guy who paid the bill for my awesome liar? I have 2 pics -- but I do not know if this is him or not... I have never seen him. No webcam is allowed in the camp where he is at. I am unable to mail care packages because nothing is allowed to come in and out of he camp...all possibilities considering he very well may be at the front lines in Kabul, but all so very suspicious. No telephones are allowed so I cannot hear his voice - does he have an accent? Ughhh.
I post this ONLY because he is still, to my knowledge, and active subscriber to eHarmony. Even so, from what I am reading eHarmony still forwards inactive subscriptions as matches --- I can definitely confirm this as my subscription has been inactive since July 12 and I am getting matches all the time.
LADIES BEWARE OF M. JOLL, military, Erie, PA!
Now, if after further investigation, my "red flags" are false, then I owe this man a major apology but until then, I remain guarded and hope if anybody out there in cyberspace can provide me additional information, please please contact me and/or post a reply or your situation.
UPDATE - UPDATE - UPDATE - UPDATE - UPDATE
The person identifying himself as Martin Joll is a Nigerian scammer. The soldier he is identifying himself with is an innocent victim. We are now attempting to find the soldier!
If you come into contact please file a report using the link below.
http://www.ic3.gov/
DO NOT SEND PICTURES, $$, GIFTS unless you are confident in the identity AND you TRUST this person!
CURRENTLY this Nigerian is under a different dating service through Zencon Technologies... singlepeoplemeet.com, divorcedpeoplemeet.com, loveandseek.com.. and others..
Ref: http://romancescam.com to become aware of:
1) Signs you may be dealing with a Nigerian scammer
2) Mailing addresses and names used by Nigerian scammers
GO WITH YOUR GUT FEELING! RED FLAGS MEAN TROUBLE! DO NOT FALL VICTIM! THERE ARE MANY MORE OUT THERE USING DATING SERVICES! BEWARE!
ALERT ALERT ALERT
After conitinued investigation, this Martin Joll, from Erie, PA is now forwarding pictures of my son to other female suiters stating it is his son. He has a picture of my daughter stating she is a cousin to the boy. IF YOU come into contact with this man and have pictures, please respond. Local authoritities, USMC JAG, Department of Defense, FBI have been contacted and know who this man is. His eharmony profile was apparently removed from their site on 08/24/2007 but not before he was able to communicate with other women. The picture in the BDU is not him. If you received a picture in Class A uniform it is not him. He says he is an army brigadier general but then goes from being a captain to soon a major. He has stated he is in the army, national guard, and now Marines. He is impersonating a soldier WHO IS FIGHTING FOR OUR FREEDOM! He has moved on to other dating sites! Investigations continue and we will be able to provide those usernames being used! If you want to see pictures of what I have of this man, please reply and I will forward on BUT BE AWARE, THE PICTURE IS NOT THE IDENTITY OF THIS MARTIN JOLL
Last contact with this man is below:
Martin Joll wrote:
Date: Mon, 24 Sep 2007 11:00:33 -0700 (PDT)
From: Martin Joll
Subject: Re: PLEASE READ THIS!
To:
woman...Martin joll has not been using this email for a long time,i hacked the Email from him,that is why each time i talk to you,i sound harsh on you all the time,am a hacker from pakistan
On 08/21/2007 I ended my complaint with:
"...if after further investigation, my "red flags" are false, then I owe this man a major apology..."
Due to lack of documentation/evidence through various channels I explored to seek the truth to support my "red flags" I hereby submit an apology to the individual addressed in this complaint.
“All truths are easy to understand once they are discovered; the point is to discover them.
"The right to search for the truth implies also a duty; one must not conceal any part of what one has recognized to be the truth” - Albert Einstein
I have been receiving pictures and e-mails from a scammer that I met on Loveandseek.com, as well. He is using the photos of a VERY handsome soldier. His claim is that his wife died giving birth to his son 5 years ago and that his mother passed away last year. I got a picture of him with both his son and his "deceased" mother. THIS IS A SCAM. I asked him for his birthday and he told me it was July 18th...when I researched I found out the REAL man has my birthdate. How funny. If a man tells you he loves you after a couple of days...even weeks...or asks you to order a Ts2 phone or put in a request for a transit leave...he is a SCAMMER. Soldiers can call home without Ts2 phones, they can receive care packages and write letters.
Good luck to all!
If anyone gets another photo of this ###, please forward it on, I will be able to tell what his true rank is. I've notice in some of the photos that the person he is representing is a PFC (Private First Class) NOT even close to being a Captain or a Major. Besides, if he was a truly an officer, he would not have to ask for money, cause they get paid close to $5500 to 6500 per month not counting hazards duty pay and overseas pay, which could bring his total monthly pay to $8, 000 a month! For your info, military members are paid twice monthly.
Another red flag, when they use USD after the amount, there requesting.
If you come across another person stating that they are in the US Military and in a war zone and want $$$... Tell them goodbye, see ya or kiss my a$$!
This really makes me mad, cause I'm a retired military member and a combat veteran from Vietnam. I would love to get my hands on one of these Nigerian ni**ers!
I joined LoveAndSeek.com back in June 2008. This nice looking 44 year old, Had blue suit on, white dress shirt, red tie, jacket thrown over shoulder. Dark brown hair, Blue eyes, wearing glasses. He is Self- Employed As a PROJECT MANAGER that builds roads and bridges. His profile said He was from Raliegh, North Carolina. His ID was Sunnyman001 is Email Faithseeker004@yahoo.com From the very beginning He said that JESUS CHRIST brought him into my life. He started calling me sweetie, baby, sweetheart, told me He was the ONE ! That He loved me. We talked everyday for 2 weeks. Then He asked me for $550.00 for his hotel bill in Lagos, Nigeria. I told him no. My friend told him she used to work overseas for hotels and they used to ask the Companies for $500.00 to $1000.00 over what there bill would be so it would be covered. When she told Him, He still asked me for the money. I said no way! In his profile he was white man, I bought an International Calling Card and called the number it was a land line phone. He was definitely not American. He had a strong AFRICAN ACCENT. I just Thank GOD for all the red flags HE showed me. What's really sad is it's happening on CHRISTIAN WEBSITES. Something truly needs to be done about this. I'm Thankful that I know who I am In CHRIST JESUS and can tell a scammer when I see one! LADIES AND GENTLEMEN BEWARE OF THE NIGERIAN, UNITED KINGDOM, RUSSIAN SCAMMERS! DON'T SEND MONEY!GOD BLESS ALL OF YOU!
I met Scott also and my story reads exactly like Michelle's does! After I read her story I called the FBI office here and they said to file a complaint at www.ic3.gov. I did this and encourage anyone else who has met him or someone like him to do the same. The FBI said it would take a number of people complaining for it to merit an investigation. They said there is just so much of this that happens that they are overwhelmed! They also said there needs to be a signifigant sum of money being scammed from people. I don't really know where "Scott" is but please beware of him and I'm sure he has changed to a new name now so if this sounds familiar please add the new name to this. Also the Auntie's name that I was given was Daina Arias in San Antonio TX.
Uggh, the Nigerian scam thing is getting atrociously out of hand. I think it's time we invaded Nigeria and took their oil!
The man is now going by Scott Cubbler and calls his son Graydon.
He claims he is a Marine in Iraq, and is a captain and will be promoted to Major in July. He is smooth, he lets you fall madly in love with him, then starts asking for money that he can't get out of his account in the UK. If you help him he can have you take care of his son, that was left with his auntie. He usually comes on IM at 1:00MST. Claimed he was from Clorado Springs and that militants stole his ID. He claims he will take care of you and your children as soon as he gets back. My red flag was the IP addresses. Supposedly his son wrote me an email, the IP address matched his father's, oh but his son is in Ohio and he is in IRaq. I sent $100 to tide his son over, the money was sent to Theresa Frost in St Clair Shore, MI. He asked me to send more and I did, but cancelled the Western Union Transaction before he coule get it. He asked me to take care of his son... here's the redflag, the attorney was supposed to be a JAG but had an email address of thomascook@lawyer.com I googled it and found out it was all a scam... oh by the way he will send beautiful roses to you right away! And loves trying to talk about your children... He is slick. Be careful and DO NOT SEND MONEY!
Yes I would like to post this complaint also I have been in contact with this man, and he is very good. I also met him on eharmony, but believe he usings other sites as well as other names. All I can say to any lady out there use your good judgement, if the flags or answers don't add up. There is a reason. TRUST YOUR OWN JUDGEMENT IF SOMEONE TRULY LOVES YOU THEY ARE NOT GOING TO TRY AND HIDE ANYTHING FROM YOU.
I recently found this complaint after becoming acquainted with this man. I have already noted some differences in his story and have ended all communications with him, but I did not meet him on eharmony. He must be everywhere!
bad business practices
I was billed on my credit card for membership renewal and I never selected the automatic renewal feature. I even got a message saying that my auto renewal feature was off and that my membership would expire. I want to get a group of people and hire an attorney to get their attention. It is petty over $19, but it seems to be the only way to get companies to respond to you these days.
Has anyone seriously looked into a class action suit to get back money charged for auto-renewals? I did not get any notice that i was being renewed (and my credit card charged) even though the initial agreement states that we are supposed to receive notice. I tried to get a refund and was told that they don't do refunds and that i agreed to the auto renewal at the time of signing up (even though i didn't even know there was a renewal setting). I am upset that this kind of practice has been going on. They need to be stopped.
Call them and tell them to turn off the auto-renewal, and then ask them to guide you while you are on the internet so you can see that it's turned off. Then print out that page. Also, cancel your credit card and get a new one. Write to eharmony by email or snail mail (or both so you have email time stamp) and tell them that you revoke any right to charge you for any service, past or present, except for the original month. You may not get any refunds, but this should stop them from charging you any more. They are really ruthless.
This is how they make their money. They automatically set you up for autorenewal even though you only selected a certain period of time. They make it hard to find a way to turn it off, and when I asked them to turn it off, they said they would verbally but charged me for another month at 49.99 anyway, refusing to refund it even though I immediately called them the morning they did that and also manually canceled my account. They are not interested in meeting the customer's needs or wishes or staying true to the intent of the agreement. They only want to make money at the customer's expense. They speak doublespeak and try to intimidate you by saying that if they were to give you a refund it would be really bad for the person who said they would cancel it for you, following that argument with the statement that they aren't "authorized" to give refunds. They try to wear you out, and even told my bank that I had only cancelled my account but had not cancelled the auto-renew. What is that supposed to mean? That I want to keep paying but not using the account? They are crooks.
Overview of eHarmony complaint handling
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eHarmony Contacts
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eHarmony phone numbers+1 (424) 258-1199+1 (424) 258-1199Click up if you have successfully reached eHarmony by calling +1 (424) 258-1199 phone number 0 0 users reported that they have successfully reached eHarmony by calling +1 (424) 258-1199 phone number Click down if you have unsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone number 3 3 users reported that they have UNsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone numberUnited States
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eHarmony emailssupport@eharmony.com100%Confidence score: 100%Supportsubscriptions@eharmony.com91%Confidence score: 91%
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eHarmony address10900 Wilshire Blvd, Fl. 17, Los Angeles, California, 90024-6522, United States
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eHarmony social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all eHarmony contacts
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I tried to cancel this after 1 month and they would not cancel it. I have paid for a year and they will not respond to my e-mails; even after telling them I am reporting them to the Better Business Bureau.
All of the matches are too far away, I have been on there since July and have not had one response/reply.. I posted my photo. and I am pretty good looking for my age and look even younger... and no replies...
This eHarmony is a bunch of crap and they are misleading people about their service... I want my money back... NOW... Don't fall for this dating site it is a skam!