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Eddie's Super Service / Bad customer service

1 United States

I feel compelled to write this as I have never encountered such a rude, inappropriate and downright lousy treatment in any of my consumer experiences to date. I dropped my car off at the reccomendation of a few people I know who have had him do some minor mechanical work on their vehicles (plugs/distrubutor/ fuel pump replacement etc). At first he appeared as a normal mechanic running his own shop when I dropped the car off. Upon receiving the quote for replacing my steering components (to the tune of $600) I inquired more into the parts that needed replaced. His labor charges at first appeared very reasonable (160) out of the $600 however upon asking about how much more if i brought my own parts he said substantially. I still thought this was reasonable (afterall they make money off the parts). I then said ok, this all sounds reasonable except I would like to know how much it would any less the tire since I had a full warranty against ANY type of damage that I inflict upon them through discount tire. He then became very angry claiming he doesn't have time to negotiate and to come pick up my car. Now the length of this conversation has totalled about 1 minute at this point, which I feel is nothing out of the ordinary but nevertheless, I said "ok I'll come pick it up" because clearly this was not a mechanic I wnated to deal with.

Upon picking the car up I said nice doing business with you in a self-admittingly sarcastic tone...to which he responded "Up your ###"

This is a 40-50 year old man who conducts business as "here is the cost, if you don't like it "up yours"...needless to say I would highly recommend looking elsewhere.

To top if all off, I had an oil stain on my leather drivers seat (presumably from him sitting down)

As a reference the parts only cost a little under $350 for me to buy off the shelf...At $600 that leaves about a $100 markup bringing the "labor" to substantially more. I don't know how reasonable this is but it appeared so and I was willing to pay it less the tire.

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