Returned defective merchandise on October 10, 2007 and have not received refund as of December 19, 2007. Reason of their internal company refund policy. E-cost furnished return DHL lable to me and I have returned merchandise vis DHL. But, DHL lost return package. They will not refund until DHL settle the lost merchandise. As a customer, I have nothing to do with DHL, I have performed all parts as requested by Ecost.com
I'll recommend do not purchase any product from the e-cost.