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Choice Hotels International Customer Service Phone, Email, Contacts

Choice Hotels International
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1.7 243 Reviews

Choice Hotels International Complaints Summary

43 Resolved
200 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Choice Hotels International reviews & complaints 243

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2:47 pm EST
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Choice Hotels International unsatisfied

I had a reservation on 10/4/2014. I had a long talk wit the person that made the reservation. I told him I am 70 yrs. old and am disabled, but didn't need a disability room, but needed a room on the first floor because I can't do stairs. I told him I looked on there website and saw a green chair in one of the pictures that had a padded seat, arms and back. I told him I had a bad back and slept in a chair most of the time. He assured me there would be no problem meeting my requirements. When I arrived I found that the room was on the second floor, but that they had elevators. When I got to the second floor I found there were 10 steps to get to the room. After I did what I have to do to get up 10 steps I arrived at the room and found the chair in the room had a padded seat but it was wood backed and no arms. I left my belongings in the room and went to the desk where a man who identified himself as the manager told me it would cost me another $25.00 to get a room with no stairs and a padded chair. I had someplace to be so I left and when I came back and made my way to the room again. When I walked in I noticed something by the window, a pair of women's cowboy boots. I went to the closet and found two suite cases and a closet full of clothes. I called and asked for someone to come to the room. When he arrived he looked around and then looked at me and said "but sir the room is clean", not seeming to get the fact that my valuables had been in the room for four hours and that someone could walk in on me at any minuet. I got another room without stairs, but the same chair. I had my Attorney write a letter to the Corporate Office, I never received a reply, then one day going through my favorites I saw that I had received a reply from the manager that addressed nothing in the complaint. I compaired it with the room is clean comment. I am in the process of doing a ADA complaint with the DOJ.

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MDSimpson
Ruckersvile, US
Jun 03, 2016 8:27 am EDT

Reservation made, 3 months in advance. for non-smoking room on front of hotel away from noisy train tracks. Upon arrival, given room with absolutely foul stence of smoke. They said it had been "ionized." Whatever that process is - it failed miserably in removing the smokers stench. The room was also on the noisy train-tracks side of the hotel. When we asked why we hadn't gotten the room we reserved 3 months earlier, the said it was because they coul not guarantee a particluar type of room. Is that's so, whay didn't tey say so when we reserved the room ( in person) during a prior visit. They also said that reservations could not be honored if a visitor decided to stay longer than scheduled such that the room we reserved was over-stayed. What bunk! we immediately demanded a refund and cancelled a future reservation and went to a newly-opened Fairfield Inn a few miles away. We will never, if possible, stay at another Comfort Inn. It was very much like the Sienfeld episode about car rentals - "You can make reservations - you don't know how to hold(honor) them!"

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Hatethisplace
Virginia Beach, US
Jul 05, 2009 4:33 am EDT

This place for what you pay is a joke the smell is terriable nothing works right when you go to use it and this hotel is filthy i would rather go and sleep outside then stay here blood on the sheets rooms stink they dont change the sheets on there beds and you are afraid to touch anything yuck and the from the looks of the front desk staff i should have known better then to stay there

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PJ Lind
St. Peter, US
Apr 01, 2009 2:05 pm EDT
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Silver earrings taken from nightstand during cleaning service. It was an act of blatant theft! Service provider acted 'surprised'. She spoke no English. The other staff members, including the woman at the front desk had an, "Oh, that's too bad!" attitude. I felt both duped and robbed.

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4:13 pm EDT

Choice Hotels International points for stays not credited

Choice Privileges is a SCAM. I travel and stay at Comfort Inns throughout IL, IN, OH, PA, NJ, NY and MD so my issue is not with a single state, city or establishment. They do not credit me points for my stays and the resolution department with Choice Hotels tells me I was a no show or booked through Creative Lodging Solutions and because they get the discounted rate ($9 off per night) you do not get points for that stay. I stay 2 different stays and never get a free night ! Either way when I complain about missing stays/points I go back into my account and find out that previously credited stays are now missing so I have the supply documentation to get them to add again. There is so much going back and forth for a handful of stays that it is like a full time job and really just need to start staying at a competent place. I will be turning in my points for a $50 card (takes about 19 nights at $80/night to reach the 15, 000 points that makes you eligible for a $50 gift card) and not sure if I do turn in points that I will even receive card. I WILL NEVER STAY AT A CHOICE PROPERTY AGAIN and I will make sure that everyone I know and even everyone I don't know, not to stay at Choice Hotel properties either. Pay an extra $20 a night and get a competent staff and points program that you don't have to constantly micro-manage.

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MkStItCh
West Seneca, US
Sep 26, 2014 5:59 am EDT

I am confused... My Choice points are only earned if I book the rooms myself. I have known this from the start. They have never told me any different. I find it hard to believe that they ever told you different.

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10:42 pm EDT
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Choice Hotels International dangerous / dirty rooms

My family stayed in this hotel a few days ago and I can truly say it was the worst experience! First off there were cockroaches crawling up from the sink and bathtub drains, gross. But even worse there was a needle hidden in between the toilet seat cover! Thankfully it was noticed and no harm was done to myself of my family! But who knows what could have happened. Upon bringing this to the attention of the front desk staff they argued with us and simply stated there was nothing they could do about it! After some more arguing they finally moved us to a different room in the middle of the night. Your front desk staff need a serious attitude adjustment! We did not receive a discount, a room comp, not even a simple apology...nothing. Your in the hospitality business and your service was shameful how dare you put myself and my family's lives In Danger and shrug it off as no big deal! You should be very ashamed! Customer safety should be your number 1 priority no exceptions! I will NEVER stay at this place or any hotel associated with it ever again!

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82mullis
eva, US
Jan 01, 2014 5:02 pm EST

I understand we get what we pay for, but the first thing is the hotel stunk..While walking up the steps it has a nasty smell..Second thing, my sister has taught me to check for bed bugs..Was there bed bugs, I don't know. All mu husband and myself saw was somebodies long black hair...I asked for my money back then was. told i could have different room.I said fine but just the smell of the halls made me gag..I would like someone to call me I am trying to get my money back...I checked out of that hotel and stayed further away from my destination and paid more...The gentleman at the desk wasn't friendly at all.I have tried calling hotel several times but no answer.

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JLSeagull
, US
Aug 05, 2014 12:15 pm EDT
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The city health department can make them clean up. Also, EconoLodge is part of Choice Hotels. Choice has standards and if you make complaints, they can force the motel to clean up or lose their franchise. It is obvious that the owner does not want to waste money paying workers to clean his motel.

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bones 49
New Albany, US
Aug 05, 2014 10:05 am EDT

This was the dirtiest motel I have ever seen. Bed Bugs, people standing around drinking
Very disturbing to drive 1200 miles and be met with this. Don't stay here.

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Danielle Stofila
DeFuniak Springs, US
May 04, 2014 3:48 pm EDT

This is the worst hotel I've ever! We were quoted the wrong rate, our A/C smelled like someone had urinated in it, our refrigerator didn't work and it had a dirty towel inside it. My husband is a turbine mechanic for GE so we travel a lot and we never stay at the Econo Lodge ever again!

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11:47 pm EST
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Choice Hotels International staff member

Recently a junior manage by the name of Ashley Cooper had befriended my common law wife who also works there as a front desk clerk. Ashley is under 24 and my wife is 48.
Ashley had asked my wife if she could move in with us in our trailer in sunset and I had said no as she has two dogs and two cats.and I was healing up from a surgery and also thought her to be arrogant and rude.
On one occasion when I was deliverying supper to my wife her and my wife had made the comment that I looked like their senior manager when wearing my glasses and my wife jokenly said that if she was to get into bed with either of us in the dark it would be difficult to tell who was who and ashley ignorantly spoke up and said she wouldn, t be able to tell who was straight abd who was the homo as their senior manage is gay and they both got a big laugh from that which I was extremely offended and thought them both very unprofessional.
Over a short period they continued the comparison at in a later time I told lisa my wife to stop it that I did not like her doing that I found it degrading to me and rude to their manager.
as few days past I found lisa to be buying ashleys cigarettes also her meals and I told her we barely can afford to buy our own stuff so stopp buying for that arrogant girl.
Now comes the kicker, lisa and I had been argueing about our pets having destroyed our home and so we got rid of them and lisa left our home because of that ore so I thought at the time and was gone 4 days when I was stopped by police and was arrested on allegations of assult, choking, threats, mischief, unlawful confinement and assault with a weapon all alledged by lisa. at the time julie our mutual friend was with me working on my dumptruck in front of the econolodge and I had my pickup and tools their when the arrest took place.
julie took my pickup back to lisa and my home where she witnessed lisa getting out of a police car, no marks, walking perfectly and all in her face attitude as well as ashley and at which time the two women were bragging about having me arrested and ashley and lisa was making plans to move in together into my and lisa, s trailer. don, t it seem that the girls had it preplanned and made false allegations as way of removing me and making way for ashley and her two dogs and her two cats to move in.
I had been present once before when I heard ashley say to lisa to get rid of that sick old man and I, ll move in with you.
I think ashley has forced a breakup of my and lisa relationship by coorcing lisa into making allegations against me and has also put econo lodge in a conflict of interest that I am pursueing and will be charging econo lodge if my lawyer says its doable and also personal lawsuits against both women.
I know couples split every day but I for the life of me don, t see why they needed to destroy me in the process.
I hope they both are fired and get charged themselves for falsely accusing me
will their manager should not have allowed them to be and include himself to overly friendly and a better manner of professionalism and distance maintained between the employee to boss structure and feel also that corporate owes me for my loss and expenses as it is their employeees who have caused me such hearship

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Update by Troy Pelkey
Feb 26, 2014 12:11 am EST

MY POINT IS, WHEN HAS IT BECOME PROPER AND PROFESSIONAL FOR A PERSON OF AUTHORITY TO USE AN EMPLOYEES MISFORTUNE OR RESOURCES TO ENHANCE THEIR OWN PERSONAL GAIN OR TO RIDICULE OR MAKE FUN OF THEIR OWN MANAGER OR SPOUSE IN SUCH A MANNER THAT IS DEGRADING TO EITHER THE MANAGER OR SPOUSE.
SEEMS LIKE A CONFLICT OF INTEREST AND POOR TRAINING TO THE POINT OF BOTH REPRESENTING THEIR COMPANY IN AN UNPROFESSIONAL MANNER. SHOULD THIS MAKE IT SEEM LIKE COUNSELING IS NEEDED THEN I WOULD GLADLY ACCEPT SUCH AN OFFER.

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2:37 pm EST
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Choice Hotels International would not let me get my money back

I got the room around 7:00pm and paid cash. I only got the room because i had nowhere else to go. I went in my room and left everything the same way it was i just got on my cell phone to try and find somewhere else to stay. I got in touch with someone so when i tried to get my money back; which was 46.00 he said he would give me the money back he just wanted to check the room first so we walked to the room and he tracked snow in the room and said it was me then said the room was used just because i sat on top of the sheets on the bed then he tried to say that i was there for 2 to 3 hrs that's why he would not give me my money back! I really need my money back because i'm struggling right now that's why i decided to leave the hotel in the first place. He was really rude to me walked away from me and didn't say another word to me then accused me of stealing his key when he would not take it back because i already paid for the room. If you could please contact me back so i can get my money back i would really appreciate it! [protected]@gmail.com

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Bernice Shepard
Pierson, US
May 31, 2015 8:20 am EDT
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We checked into our room on May 15, 2015 in Woodstock, Virginia. This is the second Econo Lodge that we have stayed in, in our many years of staying in motels/ hotels. I hope that CHOICE HOTELS remove Econo Lodge locations from their grouping of rooms to let. They are the worst ever rooms. They stink of a foul odor right from the front desk to the room. Although they try to make a room clean, there is nothing like a foul smelling room. And upon leaving said foul smelling room, one takes the nasty foul smell with them. There was no place to put our luggage, the vanity was very small, there was no coffee set up in the room and the "free" breakfast was poor. Econo Lodge should pay customers to stay in their rooms. The pictures and description of their rooms look and sound nice, but upon getting into the room, it is a great let down. I wonder where they take their pictures from. Maybe other Hotel/Motel chains. Therefore, I will NEVER book with Econo Lodge again. I will sleep in my car before spending a night in one of your rooms. I gave you a fair chance.

nikalseyn
nikalseyn
Alpena, US
Jan 30, 2014 4:26 pm EST

What you should have asked for was to be charged for a "day room" with it's reduced rate. That way you would/could have perhaps received some money back. But, giving you a break or refund is solely up to the motel's discretion. You did rent the room and use it, albeit for just a little time. However, that's the way it is.

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12:19 pm EDT
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Choice Hotels International double billing for room

Booked a two night stay through Hotels One, prepaid, at Econolodge Inn in Overland Park, Kansas. At check in the manager swiped my debit card, which I thought was routine. The next morning I found my card had been charged $94 for the room. I asked the night manager about this, since the room was prepaid; he was evasive, and told me I had booked through Expedia and I would have to talk to them. I work nights, so the next morning I asked a different night manager about the double charge. She told me they do that for internet reservations, and the money would be refunded. The third day, when I was checking out I saw the original manager and asked him about the charge. It was difficult to understand him because of his Pakistani accent, but essentially he said it was because they had not received payment from Hotels One yet, but my money would be promptly refunded. Three weeks and two emails later I had still had not received a reply or a refund. I emailed Hotels One asking them for a receipt I could present to the motel manager. They immediately replied, apologizing for the problem, and refunding me all the money I had paid them. I was absolutely astounded! I never expected this level of service, especially from an internet site. Hotels One get an "A" rating from me, and Econolodge gets an "F" for failing to advise me on check in of the charge, and failing to follow up. The room was excellent, but I would not recommend the motel.

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Hotels One immediately emailed me, and refunded my advance payment. How this problem happened I'm not sure, but the company was outstanding with their follow-up service. Econolodge didn't seem to care at all; I won't forget that.

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MkStItCh
West Seneca, US
Oct 29, 2013 12:30 pm EDT

If Hotels One refunded you money then I would think they realized the mistake was at there end.

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11:09 am EDT
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Choice Hotels International rewards program misleading

Choice hotels had a highly advertised promotion featuring stay 2 nights and get 1 free. I was already a member, and had a few points saved up from 3 separate stays at the same hotel (a Comfort Inn in Marietta, OH). I had mixed feelings about staying at this hotel again because of their rapid decline in cleanliness and lack of repair, but they are right off I-77 directly half-way on a trip that I make several times a year. Because of this promotion, I decided to stay here 2 more times (on the trip going and coming back). One would think the points earned staying at the same hotel every time, and booking for the promotion offering a free night would apply to that same hotel--but, NO. They work on the points system, and not only did this promotion (plus my 3 previous stays) not provide me with enough points to book a night free at this hotel, it didn't provide me with enough points to get a night at ANY of their hotels anywhere within 50 miles of this area or Charleston, WV along a very busy interstate! It is simply misleading and I am VERY disappointed.

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Choice Hotels International not clean room

Found a room at this EconoLodge three days after the horrendous tornado on May 20, 2013 through AARP website. Only room we could find to book for three days since the relatives we were visiting in Moore OKLA. for an anniversary celebration were displaced after the tornado ripped their neighborhood apart..
When arrived, did not give AARP discount. Said the discount they give is all there is.
Room had patches of paint on walls, no nonskid on tub, patches in concrete on the outside walks, and bedskirt was very wrinkled, like it had just been taken out of box. Towels were paper thin less than one would find at Motel 6.
Two piles of dog poop were near our door the next am. I reported it and they said they would take care of it. Second day when we arrived back at room, it had not been cleaned. Called desk at 11:00 pm. was told no one in charge was there. He had gone on vacation for the weekend. No housekeeping people were there. Said all they could do was send up new sheets and we could change the bed. I said, then I don't think I should have to pay. ten minutes later a woman appeard at the door. W hen we opened the door, she walked in uninvited carrying the sheets and towels. My husband took the towels to the bathroom. She proceeded to change the bed stating I must keep in mind it was unintentional the room wasn't cleaned. They were booked and very busy. People make mistakes. I stated it seemed more people shold have been called to work then. She said she was in charge and she didn't like how I talked to her girl. I stated I was not impolite, merely asked why our room wasn't cleaned, and if I had to change the bed, I should not pay for the room. I stated the point was it wasn't cleaned. She argued with me and then said, if I didn't like it to just leave. When I asked where she thought we would go, she said she could call the police and have us kicked out. I asked if Police kick out people from hotels because we are unhappy the room wasn't cleaned. My husband came in the room and she told him to calm down his woman. HE told her she needed to calm down and stop being so rude. That I wasn't loud like her. I asked her to just leave. She had taken off the pillowcases, and when she kept ranting, I told her again to leave. She threw down the pillowcases, and said Fine, I was going to change the bed for you, but I am not now. She threw down the clean sheets and left. Sheleft the dirty towels outside by the door, and they were still there the next morning at 10:00am. No new amenities were delivered. A few minutes later she called and stated she had talked to housekeeping and they siad my husband had told the housekeeper when she came to clean up the poop to not clean the room all day. He talked with her and she told him the same. He said we were told no one was in charge and no housekeeping was there. How did she get that information. No notice was put on door, and he did not say that to the housekeeper. She yelled int eh phone, "you need to calm down your woman." He said she isn't even on the phone. She hung up on him. We checked out, not staying the third night we had reseverd. We made sure we would not be charged. Charges for the third night were on our credit card. When I called about it, thewoman stated we would have to deal with the manager, and they only saw two nights at their end. Later the third night was removed from our credit card. She stated they woud report the incident with the room not being cleaned and the rude woman to the manager, and he would have to deal with it. He sent an email and stated the housekeeper was told not to clean the room. He said he dealt with the complaint. We have asked from the onset to refund the charges for the second night since we did not have a clean room, and were frightened with the threats and rough talking from the low class woman who barged in our room.
I am wrting AARP to ask for the same. AARP should not recommend this hotel to anyone, and put them through what we went through. If you don'ttake our word for the conditions, I invite you to do an undercover boss visit and see for yourself. Based on the many complaints about EconoLodge, I think AARP should not include them in your recommendations any longer. We never dreamed it would be this bad with our previous times staying at EconoLodge. Rudy Araza. [protected]@msn.com

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8:27 am EDT

Choice Hotels International lousy hotel service ever!!

The hotel staff was incompetent and lazy! Many customers complained about their services from: not cleaning rooms, hotel staff having an attitude or being rude to guests, attempting to cheat guests on purchased hotel reservations, having a horrible Breakfast Cafe (serving stale or rotten food), and lazy hotel attendents refusing to clean up after guests! My experience was also a nightmare; I couldn't get any sleep because of staff making loud noices late at night, our room wasn't cleaned, and the morning hotel employees provided no customer service & was rude to me, and my family. On top of that our day at Carowinds wasn't all that fun either: They closed down some of the rides, the Carowinds employees was rude & refused to allow customers to get on rides more than once, even when employees promised extra rides to guests, and some of the rides kept breaking down while customers where still in the ride!

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Choice Hotels International nasty, noisy and unsafe hotel

In my 50 years of staying at Hotels and Motels, this Econo Lodge is the worst I have ever experienced. From the moment I entered my room, which was early in the day, I heard a massive amount of dogs constantly barking from a nearby dog shelter. Then numerous shady and questionable looking people were going room to room visiting each other and being very loud. I tried to sleep all afternoon, but was not possible with all the noise. I left and came back at dark and the noise with the people going room to room making noise continued. I finally went to the front desk at 11:30 PM and told the clerk to give me a refund, control the environment, or I would call the police to calm these people down. By this time, there was no way I could sleep from being bothered so much all day and evening.
Then on top of all the noise, the room was nasty with mold in the bathroom, carpets nasty, gnats in the room, and had a foul odor in the room.
I am contacting the corporate office about this motel. This is how bad it is. Furthermore, based my numerous years of being a Law Enforcement Officer, the management of this Hotel does not a provide safe environment for overnight stay.

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Choice Hotels International bedbugs

On June 28, my husband and I spent the night at the EconoLodge in downtown Memphis. My husband awakened in the middle of the night c/o itching. At first we thought it might be an allergic reaction of sorts, but after checking out and flying home, then loooking at his legs, I realized they had to be bug bites TOO NUMEROUS TO COUNT and overlapping one another. Too many bites to be mosquito bites and we weren't outside for any length of time to even consider that. Our final conclusion is they had to be bedbug bites. I wrote to corporate Choice management and told them what happened. They didn't give me much satisfaction, but did forward my complaint to the Memphis hotel site. I have yet to receive any response or apology from them .[protected]@yahoo.com

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Choice Hotels International price gouging

This company raised their rates to almost double the usual rates because of all the persons who needed shelter when their power was interrupted by a severe storm. It is a disgusting act of human cruelty and I think they should be fined and made to make restitution of the monies these unfortunate people paid to them. They were made to leave after complaining. The police were called and even though they had paid the outrageous prices for this hotel, they were made to leave. I think the corporate office should step in and the state should impose a price gouging fine on this company.

sincerely
Marilyn Erdy
Columbus, Ohio

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Choice Hotels International customer service/cleanliness

Greetings,

I booked a room on priceline.com and I am a choice hotel member. When we arrived at the hotel the desk clerk said I was not eligible to use my points to go towards the room because I booked it on line. Well, I have done this many times before and never was an issue. Is this a new policy?

Then we get to the room and there was a dirty towel hanging on the door and tub had not been cleaned. Called front desk she sent someone to the room we had stepped out but all they did is get the towel. Then, turn tv on and it was all snowy. Had to have the maint. person come fix that.

Go to eat breakfast and there are little ants crawling on the counter top where the food and beverages were. That was enough to turn me away from there. I have never had such a bad experience at an econo lodge and we have stayed at alot of them. I would like to be compensated for the 2 nights we stayed there somehow. I know it was inexpensive but that discourages me from ever staying at another Econolodge.

Thank you for any assistance you can give me.
Diane Karavolos

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quackett4
Goshen, US
May 28, 2014 8:57 am EDT
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I stayed in the Econo Lodge in Reading Pa and found bed bugs when I woke in the morning. I After checking my bags I found a bug inside from the clothes that had been at the bottom of the bed. I had to burn all my feather pillows...feather quilts as well as all of mine, my husband and sons clothing. I felt after talking to house keeping and being told that it is common for the bed bugs in this hotel, that I had no choice but to burn everything and not take a chance on having them be brought into my home. The front desk could have cared less that I found the bug, when I brought it to the front desk in a napkin to show them, the man dropped it on the floor.

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Choice Hotels International manager

my name is tammy wyss and i worked at this hotel for almost a year. i showed up every day i was supposed to i worked double shifts all the time nick and his wife even had me helping there son with his schoolwork while i was on the clock working for the hotel. this man bad mouthed his other employees as well as the guests to me. when i asked for a raise i was told that the hotel didnt make enough money and that we did not work hard enough to get a raise. so i told him that when he changed his mind to call me and i would come back to work and i left. he did not hire me back and i only quit once, yet a couple other girls have been rehired 3 to 4 times, when i applied to other jobs he told the managers that i had a problem with partying with the guests. i have never done that the whole time i worked at any hotel. i loved my job and took it very serious and i have other co workers who will verify that. i dont know what i can do about this but im pretty sure he is not supposed to tell them anything like that. i do not spread lies about him and he should not be doing the same about me thank you tammy wyss [protected]@yahoo.com [protected]

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Update by tammy wyss
Mar 09, 2012 1:55 pm EST

thats what you got out of all that complaint? so lets just ignore the lies he is getting away with telling about his current employees and his past employees as well as the guests! and there was more to my conversation as far as that goes. everybody is entitled to there own opinion but when a reference is being done a manager should no what he can say and what he cant i have also been a manager so i no the rules.

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dia3766
, BJ
Mar 10, 2012 4:03 am EST

so have i done many references myself but you have the burden of proof to prove that is what was actually said, the story gets twisted when you have a third party telling things to you. It is like the telephone game the message comes out different at the end then what the original person said in the first place. Besides whatever he shared good or bad to prospective employers is supposed to be kept confidential. The applicant is not to know what the reference said and vice versa

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dia3766
, BJ
Mar 09, 2012 9:54 am EST

i can't blame them for not hiring you back. If i had a employee give me a statement like that i wouldn't hire back either. It doesn't matter how many times a person quits they don't have to hire you back.

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Choice Hotels International terrible maintence and equally bad supervisor

I booked this hotel through AAA to visit a friend, thought it would be okay for 3 nights. WRONG. Thursday, we checked in. Girl at the front desk, Judy, seemed nice and had us paid and room keyed in 5 minutes. Upon entering the room, the carpet's old, stale smell was outrageous. My friend's also comforter had white stains on top of it. Bathroom was OK aside from a brown-yellowish stain in the tub floor and a hole punched in the back of the door. Friday night, I was dyeing my hair when I saw something crawling into my friend's luggage. I thought it was harmless but called the front desk for assistance anyway. The clerk that answered was the same one who checked us in. She told me they had "never had a problem with [roaches] before" and that she was currently checking someone in and would be there asap. She arrives 15 minutes later and I tell her I saw the bug crawling in and figured it was still inside the suitcase. She asks, "So, what do you want to do?" What do you mean?! She suggested bug spray from the front desk and goes back to grab it (you would think she would have brought it with the first time). We spray the critter and come to find out, IT WAS A ROACH. I've never seen them so I wasn't sure but my friends confirmed that. If there is 1, there are more. Probably in the walls and ceilings of this place. While my friends were gathering our stuff, I called the front desk again. A different woman, Cynthia, answered the phone and I told her it was a roach and I refuse to stay. She offered a change of room but why the hell would I?! She also tried to convince me that A. They were the only hotel with open rooms and that B. It was a "water roach" and they have them here when it gets wet. I am not a fool - it is a COCKROACH and it was never wet as in rainy or snowy the week prior to or during my stay here. Needless to say, I found another hotel in OKC, Howard Johnson on South Meridian. So much cleaner! Spend the extra and stay somewhere else. The manager "Bob" Patel is extremely rude and unprofessional, as well. He needs to lose his job and work somewhere else not involving the public because he is clearly not a fan of customer service and makes the Choice Hotels brand look terrible. Hi Bob! Hope you're reading this! :)

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Choice Hotels International bedbug bites

UPON MY FAMILY'S VISIT TO REHOBOTH BEACH, DE ECONOLODGE ON SEPT 16, 17 AND 18 OUR FAMILY WAS INFESTED WITH BEDBUG BITES, NOT UNTIL WE LEFT THE HOTEL THINKING THE BITES WERE MOSQUITO BITES, WE DISCOVERED THEY WERE BEDBUG BITES. THE HOTELS SHOULD INSPECT THE ROOMS MORE OFTEN FOR THESE PESTS., DO NOT WAIT TILL THE COMPLAINTS OF PEOPLE THEY STAY AND GET BIT UP BY THESE PESTS. ROBERT HYLAND

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IHG Service
IHG Service
Salt Lake City, US
Sep 22, 2011 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are a team of service recovery experts dedicated to protecting the integrity of the IHG brands; driving guest retention and building brand loyalty.

Customer Care can be reached at the following:

IHG Customer Care
PO Box 30321
Salt Lake City, UT 84130

Phone: [protected]
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TTY - Hearing Impaired: [protected]
Email: hi-guestrelations@ihg.com

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Choice Hotels International theft of jewelry / prescription medication

out of the hospital 2 days prior.after the first morning of room servic, my prescription medication, and a set of 800 dollar diamond earings were missing.after adressing management i was told that they have the employees word and it was there word against mine.i was 1200 miles from home, which means i couldnt get another because it was a narcotic, which cannot be prescribes to an out of state patient.i suffered the rest of the trip.even though thee was really no thoughtful concern of even asking or caring about the situation.would like to co tact a better buissness bureau.when i am payin over 500 dollars for the weekend, i would at least would like an apology and consideration.or even a discount instead of a statement from the desk clerk saying she is swamped and dont have time to deal with thi problem.remember this is the hospitality industry and i am a personal chef and own 2 restaraunts.my opinion shuld matter and shuld be an asset to your team.good criticism is to learn from.bad criticism is bad buisness..

Casey Standard
[protected]

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Wine Is Good
Wine Is Good
, US
Jun 30, 2016 8:09 am EDT

Everyone knows you do not leave valuables out in your hotel room. Everyone knows this is what the safe in your room is for. Everyone knows there are signs that state they are not responsible for missing items because they offer you a safe in your room.

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Choice Hotels International miscellaneous room charge

Manager brandy rogerson has been called serveral times the past 5 days and is always unable to talk or to return calls. I have called the choice hotels customer relations line and was promised and call back, however, 5 days later and still no call. My husband stayed has stayed in this hotel for the past two weeks because he was working in the area. On his first night in the room in came in dropped his bag off and left for work along with a co-worker (Who was rooming with him). They returned late that evening and came in took showers and went to bed. They left the following morning early (By 7am) and returned again late that evening. When they returned the second night there key card would not work. There stuff was still in the room so why was the key unable to work? When my husband went to the front desk he was told that there was a mistake and the key was turned off. They were issued new keys and went in and took showers and went to bed. They checked out and was then told that a 'miscellaneous' charge was placed on the account and they would need to speak with brandy the general manager regaurding the charge. They were told that she was not in and that they could call back. She they said that if they did not sign the room charge that the room could not be closed out and that they would be billed for an additional night so my husband signed... He called serveral times that day and left messages however, no call back. I called later the same day and also called the customer relations number for choice hotel and was told that she had to call us back within 72 hours, however, again no call back. I was told when I called back after 5 days when my calls would not be returned and was told that I would be receiving a letter in the mail stating that because my husband signed the charges that he agreed to them. I can't beleive this is acceptible from a business. Please don't give them your bussiness and money.

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Betety Anderson
,
Apr 06, 2008 1:37 pm EDT

At 4:00 this morning water pikes busted in the bathroom where were stating, room 127, and soak the whote room. They did move us, but when I checked out this morning that stated that I contact you for the trouble we had while stating there. They could not adjust my bill since I made the reservation on line.
Apprecite you checking into this for us.

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TigerPanther
Hillsboro, US
Feb 24, 2011 9:22 pm EST

I stayed on Friday Feb 18 for 2 nights and they charged me for 4 nights. The General Manager was so rude in trying to help me and she hung up on me. How is this customer service in any way. I also ask for a wake up call for 9am cuz I had to be somewhere by 10:15am. Well I did not get a wake up call and I did not get up till 10:00 am. Elle was the GM and she needs to be delt with because she has not customer service skills!

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Choice Hotels International motel room filthy, buggy

Sent two employees to a dental class in Emporia, KS. Office paid for hotel. First weekend the hotel was fair. The second weekend the room was terrible. Sheets weren't very clean and wouldn't stay on bed as they slept, no mattress pad, rolly pollys in the bathroom, and the bathroom wasn't very clean. Worse yet was the room was infested. One employee came home with a spider bite that had to be treated by a doctor due to the swelling and pain--a bite in a sensitive body area. Called the motel later in the week and the manager said we were lying. Offered to send the doctor's bill, he didn't care. Said they could have got it somewhere else in Emporia. Sterilization is a major deal in the dental field, so we are sure they didn't get in class. DON'T STAY AT THIS MOTEL!

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Takezo2K11
Los Angeles, US
Jun 24, 2011 8:49 pm EDT

Thanks for the warning!
Ironic though how people complain about people complaining on a web-site exclusive (By design) towards complaining! ;^)

Ya gotta find the humor in that!

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Choice Hotels International rude manager

I tried to check-out on June 16, 2011. When I got to the desk there was no one in line and there were 2 persons behind the counter. I walked up to one of them and she rudely dismissed me stating that I go back to the ropes and wait until I am called. Now remember there is no one in line. I waited 5 minutes while another 4 persons gave from the back office (a total of 6 persons) chatting & carrying-on. I went back to the person and stated as to why I was not being helped. She remarked if you don''t like it give me your keys and leave. I asked for a receipt to which she said you have wait at the ropes. I asked to speak to the manager and she stated that she was the manager. Her name tag stated Nicole. She said her last name was Washington. I travel a lot and stay at over 30 hotels a year. I have NEVER been treated like this.

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Trisha P
, US
Apr 05, 2012 3:04 pm EDT

I strongly advise anyone not to stay at the Econo Lodge in Norman North Carolina.They over charged my credit card. They put two charges on it.I called thier office and got put off.Also the motel was nice outside but cruddy dirty and stinking on the inside.If they do'nt clean and disinfect the rooms it's hard to tell what you may get.

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