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East Texas Medical Center, Tyler TX / no communication "zero"

1 Tyler, TX, United States

From they day my father was transferred from Athens TX ETMC to the ETMC Tyler Texas there was no communication. He is being transferred from ETMC Athens TX with pneumonia and heart failure. Upon arriving there they had no ideal at all why he was there. His oxygen level was very low and they started asking us how long he has been treated for COPD which he never had... he has pneumonia people. They do a heart cath and the doctor comes out asking about the COPD and had no ideal he had pneumonia. REALLY! It was one problem after another pertaining to communication. I finally asked to speak with his case manager and expressed all these problems and she told me someone in administration would be contacting me... never happened and it went from bad to worse. My brother is an RN and started questioning some of the meds and the case manager took it upon herself to call my sister who lives in San Antonio tattling on us. What the crap? They were moving him to another room and this charge nurse on the specialty wing come out yelling she was in charge and just reaming these little girls who had nothing to do with anything. HOW professional is that... right in front of the patient and family. We were told they were moving him at 3PM and give us a room number and the number to the phone in that room. At about 8:30 that nite they moved him after returning him back to the wing where he was. When they finally move him to the room there was no bed in the room at all. I can write a book on mistakes and non communication problems with this hospital. And no one seems to care. They do have some really good doctors but they are only as good as the information they receive.

Feb 5, 2013

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